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Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime’s software is used today in over 150,000 locations across 100+ countries by the world’s top restaurant and foodservice operators. Customers including Chipotle, Culver’s, Domino’s, Dunkin’, Five Guys and P.F. Chang’s rely on our top-ranked platform which now includes Zenput to manage inventory, staff scheduling, learning and development, food safety, operational tasks and audits.
About the role
Our team is composed of individuals who thrive in a fast-paced environment, enjoy the challenge of developing their communication skills, support and celebrate other team members, and have a propensity for being bold and taking action. As a BDR, you will be responsible for driving awareness of Crunchtime’s products with leaders who work at well-known Restaurant chains. We will teach you the latest sales techniques to engage and build relationships with executives across different brands. Key responsibilities include consulting with restaurant leaders to help them identify problems in their business, generating interest in our products that can help restaurant leaders solve the identified problems, attending industry events, qualifying inbound and outbound leads, and setting meetings for Account Executives via cold calling and cold emailing. We are looking for individuals who are beginning their sales career and want to join a team that has quick promotion potential.
What you'll do as a Business Development Representative
- Support emerging and national restaurant and convenience brands by helping them identify areas where they can improve their customer experience or increase their profitability
- Conduct cold calls to identify business challenges that restaurant leaders have, and convert to introductory meetings with Account Executives to learn how we solve these challenges
- Follow up with leads that have expressed interest in Crunchtime’s products, and discover around their interest to convert to introductory meetings with Account Executives
- Leverage LinkedIn for social selling by: connecting with restaurant leaders within your territory, building your brand and promoting Crunchtime with consistent social posts for your connections to engage with, using direct message/videos/voice notes in LinkedIn messages as a way to engage your prospects, and using SalesNav to identify contacts who have previous history with Crunchtime
- Use Gong Engage to manage your prospecting tasks, use AI to strengthen your email copywriting, identify top performing emails across the team that you can leverage in your outreach, review AI-generated feedback from the software to identify your improvement areas in cold calls and email copy, review the teams recorded cold calls in addition to your own for continuous development, capture account information that you can use to re-engage prospects who have history with Crunchtime
- Leverage Marketing-Campaigns to break through the noise and capture the attention of prospects
- Leverage SalesForce to manage your territory and identify previous engagement with contacts and opportunity to re-engage
- Use your dashboard and reports to manage your leads who have the highest potential to convert to a meeting and help you achieve your quota
- Meet with your team members on a weekly basis to strategize on engaged contacts and share best practices for how we can convert them to meetings
- Use techniques such as multi-threading, storytelling, mirroring, labeling, objection handling
- Meet monthly quota for qualified meetings on a consistent basis
- Meet quarterly quota for opportunities created on a consistent basis
What we're looking for
- Bachelor's Degree
- 9-12 months experience in outbound sales and cold calling
- History of exceeding quota in previous role
- Strong desire to be in sales
- Competitive drive & boldness
- Excellent communications skills both verbally and in written format
- Ability to work cross-functionally across teams (sales, product, customer success)
- Ability to speak with VP and C-Level Executives and influence them
- Self-sufficient, self-motivated, and consistently strives for excellence
- Seeks opportunities to learn and develop their skillset outside of formal training/enablement
- Ability to prioritize, multitask, and adapt quickly
- Values hard work and fast-paced environments
- Active listening skills and is able to pick up on tonality and hear between the lines to adapt your direction of the call
- Enjoys learning from team members and teaching new team members who are brought on board
- Enjoys teamwork and participating in team meetings
Nice to haves
- Have experience with Salesforce, Gong, Gong Engage, LinkedIn/SalesNav, ZoomInfo
- Previous experience in restaurants
- Sale internship or degree in sales
What you’ll get
- Great mission-driven team members from diverse backgrounds with a strong company culture
- Competitive pay
- Flexible PTO
- Paid company holidays
- Yearly team off-sites
- International travel opportunities
- Medical, dental, and vision benefits (FSA, HSA & HRA options)
- Basic & Voluntary Life Insurance
- 401k employer match
- Wellness benefits (Headspace, OneMedical, Omada, Ginger.io, Gympass, Carrot)
- Commuter benefits
- Work in an open environment on solutions that are reshaping the way businesses operate
- Fun team events
- Ability to have a big impact
- 10 weeks of paid parental leave
- Fitness reimbursement
- Learning & development funds
Equal Employment Opportunity Statement
At Crunchtime, we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic.
We have an inclusive and diverse workplace where every team member is respected and valued. As a global software development company, we believe that our diverse employee population enriches our work environment.
Join us in our mission to provide the best software solutions to the food industry. We encourage you to apply regardless of your background or experience; even if you don’t meet all the qualifications, because we believe unique experiences and perspectives make us a stronger team.
Crunchtime Boston, Massachusetts, USA Office
We're in the West End - near the Celtics, Bruins, and only a 2-min walk from North Station and the Haymarket T. Big things are happening around here!
What you need to know about the Boston Tech Scene
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
