Associate Customer Success Manager
Definitive Healthcare is a global healthcare technology company that provides leading intelligence on the healthcare provider market.
We are on an incredibly exciting trajectory and have more than doubled in size in the past 2 years, with over 600 employees. We have been recently honored by multiple surveys as the Best Place to Work and one of the 10 fastest-growing private companies. Our motivated and high-energy workforce is collaborative, kind, and engaged, which has led to exceptional retention rates.
Monocl recently joined the Definitive Healthcare enterprise as well. It empowers life science professionals with the complete global expert solution designed to drive impactful outreach and strategic engagement
This is your chance to be a part of a journey where you can develop a product that will truly affect and transform the life science industry.
Your challenge:
As an Associate Customer Success Manager, you will work closely with our Senior Customer Success Managers to support a group of our enterprise clients to drive high levels of product adoption and engagement and to provide an excellent customer experience.
Here are some things you will tackle:
- Drive consistent product adoption and engagement to achieve clients’ expected outcomes and provide an excellent customer experience to ensure strong renewal rates
- Focus on understanding use cases for clients to support account growth strategy by staying up to date with changes to your clients’ organizations and uncovering organic upsell opportunities
- Analyze client engagement of the Definitive Healthcare product and collaborate with Senior Customer Success Managers and Account Executives regarding account health and trends
- Scope out client projects from goals to measurable outcomes and liaise with our Professional Services team to communicate the clients’ business requirements
- Manage client project timelines, cost, and delivery and follow up with clients on achieved project outcomes
- Document value capture for business review and renewal discussions
What you’ll need:
- 0-1 year of experience in a client facing role focused on driving engagement and/or gathering client requirements
- Adept at working in a collaborative team environment toward a shared goal
- Experience in project management, balancing priorities, and holding stakeholders accountable
- Strong attention to detail and superior communication skills
- Ability to learn new concepts quickly
- Energy, humor, compassion, and enthusiasm
Why we love Definitive, and why you will too!
- Industry leading products
- Work hard, and have fun doing it
- Incredibly fast growth means limitless opportunity
- Flexible and dynamic culture
- Work alongside some of the most talented and dedicated teammates
- Definitive Cares, our community service group, gives all of us a chance to give back
- Competitive benefits package including great healthcare benefits and a 401(k) match
What our Employees are saying about us on Glassdoor:
“Great Work atmosphere, great work life balance, excellent company to work for, amazing top notch product, incredible customer service, lots of tools to help you succeed.”
-Business Development Manager
“Great team. Amazing growth. Employees are treated very well.”
-Research Analyst
“I have waited 36 years to work at a dream job for a dream company and I am so happy to have finally got there.”
-Profile Analyst
If you don’t fit all of these qualifications, but believe you’re still a great fit, feel free to apply and tell us why in your cover letter.
Definitive Hiring Philosophy
Definitive Healthcare is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, religion, age, gender, gender identity, sexual orientation or any other status. If you’re interested in working in a fast growing, exciting working environment – we encourage you to apply!
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