Dynatrace
Dynatrace enables flawless and secure digital interactions.
Waltham , MA

ACE Delivery Consultant - Security Clearance Needed! at Dynatrace (Greater Boston Area, MA)

| Greater Boston Area
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In this role, you’ll work directly with our customers to implement, configure, provide training, and deliver use-case consulting for our award-winning platform. You’ll represent Dynatrace as a trusted adviser, guiding customers along their digital transformation journeys. You’ll have the opportunity to learn new technologies while using your existing knowledge of web applications and cloud technologies.
 
Ideally you have a background in technology with an application focus and are a natural problem solver who likes a variety of challenges. The Dynatrace Platform touches multiple groups, making this a visible position within our customers. It helps to be personable and outgoing because you’ll be right in the middle of things, having regular interactions with developers, architects, business analysts, and line-of-business executives. You’ll be the direct cause of “wow!” experiences at our customers.

Travel and Training Requirements

  • Most Dynatrace Services OnDemand engagements are short (one week) to mid-term assignments and currently all delivered remotely (0% travel). However, if needed and when safe and agreeable to travel again, some of the team who desire to do so will go back to traveling up to 50%.
  • Must be willing to attend extensive, multi-week instructor led trainings, e-learning, and virtual delivery observation activities

 

Typical Activities

  • Define and deliver education sessions focused on Dynatrace platform and solutions in our customers’ environments
  • Consult with customers to understand, and then meet, their business and technical goals
  • Install, configure, automate, mentor, and troubleshoot
  • Serve as subject matter expert on Dynatrace techniques and best practices, combining product expertise with your skills and knowledge
  • Identify key “Business Modeling” ecosystem integration and automation opportunities, especially around reporting, alerting, dashboards, SLAs, etc.
  • Analyze performance data and assist with performance troubleshooting / tuning of customer applications, architecture, procedures and practices
  • Use Dynatrace products to find and point out obvious application performance and other problems for those great “aha!” moments
  • Participate in project scoping
  • Build relationships that support the successful adoption and integration of Dynatrace products throughout the application lifecycle
  • Partner with the sales team as needed in presales technical sessions
  • Recommend complementary platform features to meet customer goals

 

Required Skills

  • Undergraduate or graduate degree in Computer Science, Computer Information Systems, or a related technical discipline, or equivalent work experience
  • 2+ years hands-on design and programming in some object-oriented language preferably on medium-to-large online systems. This is not a programming position, but our team routinely works with customer developers and architects and must have these skills to be credible. Appropriate university-level programming coursework may be acceptable
  • 2+ years consulting, presales, or support experience with application-focused software requiring interactions outside of the data center (other APM tools; large packaged apps; not simply infrastructure)
  • Comfortable with common Windows and Linux administration, and with Linux/UNIX command line
  • Comfortable creating and maintaining personal virtual machines (Windows and Linux guest OSes) with products such VMWare Workstation and VirtualBox
  • General understanding of cloud architectures (Azure, AWS, Kubernetes, OpenShift, Cloud Foundry)
  • Understanding of containers and microservices
  • High level understanding of database technologies; Relational (SQL Server, DB2, Oracle, etc.) and NoSQL/non-relational (Cassandra, MongoDB)
  • Basic to intermediate networking skills. Exposure to network administration and infrastructure design. Experience with basic network troubleshooting tools such as TCPDUMP or Wireshark. Understanding of LAN/WAN, routers, switches, and network optimization. Knowledge of the OSI model and common network protocols (e. g. HTTP/S, TDS, TCP, FTP)
  • Experience with data presentation via charts and dashboards
  • Understanding of code- and container-level performance tuning, troubleshooting, and architecture best practices in large multi-tier and SOA-based applications
  • Proven problem-solving nature, with an engaged, self-motivated, can-do attitude
  • Excellent verbal and written English or regional communication skills and attention to detail

 

Desired Experience

  • Experience in DevOps, CI, and CD
  • Performance tuning in other application tiers (Database, Network, Storage, etc)
  • Multiple industry certifications in “new stack”, cloud, big data, and other key technologies (AWS, GCP, Azure, PCF, OpenShift, Docker, Kubernetes, SNOW, Splunk, Ansible, Chef, Puppet, Jenkins)

 

Dynatrace Benefits

  • Competitive compensation and benefits (annual fitness reimbursement, online therapy program, employee discounts, etc.)
  • Access to 155K personal & professional development courses through Udemy for Business 
  • Regus flexible office space membership
  • Yearly Volunteer Time Off hours
  • Monthly virtual office stipend 
  • Open door to various Employee Resource Groups
  • Opportunity to work for an award-winning, 11x magic quadrant leading company
  • Continued education assistance and more

 

 

We take our Employer Brand and internal culture seriously. So much so, we are consistently recognized by reputable companies and brands like Business Insider, USA Today and Forbes. This year so far, Dynatrace scored a seat on Comparably’s award lists for Best Company Outlook, Best Company Global Culture, and Best Places to Work in Boston, to name a few. Dynatrace was also honored in the coveted Top Workplaces USA list in 2021. And we’re proud to be recognized on BuiltIn Boston’s 2021 'Best Large Companies to Work For' and 'Best Paying Companies.' We’ve got it made—won’t you join the #DynatraceLife?
 
#LI-Remote
#LI-JD1
 
Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With automatic and intelligent observability at scale, our all-in-one platform delivers precise answers about the performance and security of applications, the underlying infrastructure, and the experience of all users to enable organizations to innovate faster, collaborate more efficiently, and deliver more value with dramatically less effort. That’s why many of the world’s largest organizations trust Dynatrace®️ to modernize and automate cloud operations, release better software faster, and deliver unrivalled digital experiences.
 
We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact [email protected]. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law/EEO is the Law Supplement. To be considered for this position, please upload your resume/CV.
 
Dynatrace requires all US employees to be fully vaccinated against COVID-19 two weeks prior to their start date, and to provide verification via the Clear app. Requests for exemptions, must be reviewed and approved prior to commencing employment. If this requirement is not met, your employment will not commence.
 
Note to Recruiters and Placement Agencies: Dynatrace LLC (Dynatrace) does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Dynatrace employee. Dynatrace will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Dynatrace.

 

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Where we are

Just 11 miles west of Boston, you'll find the Dynatrace headquarters, placed outside the bustle of the city in the tech-hub of Waltham.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • AWSLanguages
    • Node.jsFrameworks
    • TensorFlowFrameworks
    • AngularFrameworks
    • DynatraceAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • SalesforceCRM
    • MailChimpEmail
    • MarketoLead Gen
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What are Dynatrace Perks + Benefits

Dynatrace Benefits Overview

Being a leader in the market doesn’t mean it’s all work and no play. At Dynatrace, our employees take their jobs seriously but also like to have fun. While at work, we encourage you to take a break and enjoy a game of ping-pong, have a cup of coffee. Work flexibility is important at Dynatrace, we are investing in your growth and happiness! Dynatrace provides a comprehensive benefit plan that allows employees to select benefits that fit their personal needs and stay competitive in the market place.

Culture
Volunteer in local community
Greater Boston Food Bank. Cradles 2 Crayons.
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Disability insurance covers 100% of annual salary with no maximum.
Dental Benefits
Our dental plan covers $2500 of expenses.
Vision Benefits
Annual eye exams are $10 co-pay with $140 for glasses and contact lenses.
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Dynatrace, Inc. 401(k) retirement plan offers pre-tax and after-tax contributions, a wide spectrum of investment options, loans and a year-end True-up.
401(K) Matching
Dynatrace, Inc. provides employees with a 401(k) matching plan managed by Fidelity. We match 6% of contributions up to 3% of an employee's annual gross pay.
Employee Stock Purchase Plan
Dynatrace, Inc. offers qualified employees to purchase company shares at a 15% discount.
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Employees have unlimited Sick days.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Dynatrace, Inc. offers pre-tax commuter benefits for all employees.
Company Outings
Game Room
Stocked Kitchen
Dynatrace, Inc. has a fully stocked kitchen including unlimited snacks, coffee, tea.
Some Meals Provided
Happy Hours
Parking
Home Office Stipend for Remote Employees
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Lunch and learns
Promote from within
Online course subscriptions available

An Insider's view of Dynatrace

How would you describe the company’s work-life balance?

Work-life balance at Dynatrace is great. Our PTO plan allows me to travel and spend time with family and friends throughout the year. Hybrid work models provide flexibility to work from the office and from home. When I choose to work from the office, our headquarters is equipped with a game room and teams host happy hours.

Hannah Fleming

Sales Development Representative

What does your typical day look like?

I start going through my Salesforce tasks and running through my Cadences in SalesLoft -- this consists of sending targeted emails, executing campaigns, and cold calling. Throughout the day I'm always on LinkedIn where I read any posting from my Named Accounts, read through profiles and network. I then communicate these findings with my Reps.

Kristen Armata

Sales Development Representatives NORAM

How does the company support your career growth?

Dynatrace has a fantastic training program in place to support new hires! The SDR team continues that training with weekly, monthly, and quarterly enrichment to help new employees gain the skills needed to be successful!

Jamie Mallett

Partner Program Manager NORAM

How do you make yourself accessible to the rest of the team?

From the time the new employees attend boot camp to their time in the field around the world, I make myself available to every rep, manager, SE...the entire organization for sales calls, employee meetings, partner calls, events, etc. I have direct communication with team members daily and I give everyone my number and they know they can call me.

Steve Pace

SVP, Global Sales

How has your career grown since starting at the company?

I’ve been with Dynatrace for 2+ years now and it’s incredible to look back and see how I’ve grown professionally over that time. From launching a company-wide employee advocacy program to having the opportunity to teach incoming “Dynatracers” about the benefits of social media.

John Rocker

Social Media Manager

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