Account Manager

| Greater Boston Area

The Drift Account Manager will focus on maintaining a defined portfolio of customer accounts. Responsibilities include a regular review cadence with each customer to talk through product performance, enhancement opportunities, recommended changes to playbooks, etc. You will also be responsible for retaining and expanding existing product installations to achieve your monthly sales quota. As a seasoned sales professional, it is critical that candidates be self-motivated and completely customer-centric.

  • What you'll be doing as an Account Manager on the Sales team at Drift:
  • Connect and consult with existing customers in your portfolio on a regular cadence
  • Uncover new upsell and cross-sell opportunities in a fast-paced, transactional sales environment
  • Prepare and present software demos with prospects and guide them through the buying process
  • Leverage sales management tools to track sales activities
  • Build and manage a strong pipeline of upsell & cross-sell opportunities while maintaining an accurate forecast
  • Sell to key decision makers within organizations that range from 100-999 employees
  • Identify customers at risk and provide the support necessary to retain and make them successful
  • Work closely with your Customer Success rep to ensure all onboarding and success criteria are being met during the customer’s lifecycle


About you and what type of skills you'll need:
• 1-5 years of sales experience within a fast paced and transactional environment preferred
• The ability to demonstrate a strong aptitude for both selling and building lasting relationships with customers
• Technologically savvy and ability to learn and demonstrate new technology fast
• Proven ability to achieve and exceed quotas and goals
• The ability to work individually and collaborate within a team environment to achieve set goals
• Exceptional verbal and written communications skills
• Love putting the customer at the center of your day

About Drift

Drift is the world's leading conversational marketing and sales platform that helps businesses connect now with the customers who are ready to buy now. After just two years in market, the company has become one of the fastest growing SaaS companies of all-time and was named to the Forbes Cloud 100, LinkedIn Top 50 Startups, Entrepreneur's Top Company Cultures, Boston Business Journal's Best Places to Work, and SaaS Company of the Year by the NEVCA.

At Drift, team members:
• Have complete ownership and accountability over their role and functional area
• Have complete transparency into the rest of the company (and are expected to show their work and do the same)
• Have a sense of urgency. We are building a once in a lifetime company at Drift, so we move fast every single day

Read Full Job Description

Location

Right in the heart of Back Bay 🙏

An Insider's view of Drift

What are some social events your company does?

We've been to Nashville, Austin, and Killington for our yearly company retreat! Where to next?!

Drift

Team

How do you collaborate with other teams in the company?

I feel really lucky because I get to work with the Sales, Customer Success, Product, and Ops team on a regular basis. We say "One team, one dream" un-ironically and are always willing to hop into anything that benefits the customer.

Sara

Conversational Marketing Specialist

What makes someone successful on your team?

Our leadership principles are the core of who we are and how we operate every day. Bringing these in to your actions, decisions, and how you deliver results is the surest way to be successful here. Walk the talk. Focus on the customer. Deliver results every single day.

Kari

Director of Learning and Development

What is your vision for the company?

Today, all of our lives run in real-time. As a result, our expectations for how we communicate with businesses have changed: we expect answers in real-time too. Customers have all of the power today, and that’s why we put a premium on how we’re treated. Businesses need to adapt to this shift in order to thrive today, and that’s what we focus on.

David

CEO, Co-Founder

What’s the vibe like in the office?

High-energy! From sales, to marketing, to customer success and beyond everyone rallies around one common goal which is putting the customer first. End of month is always exciting for this reason.

Amanda

Customer Success Manager

What are Drift Perks + Benefits

Retirement & Stock Options Benefits
401(K)
401(K) Matching
Vacation & Time Off Benefits
Sabbatical
After working at Drift for three years, all Drift employees are eligible for a month-long sabbatical.
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
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