Sales Technology Support Analyst - Remote

Requisition Number: 2367885
Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation's leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together.
The Sales Technology Support Analyst serves as the first line of support for sales and broker-facing technology platforms used across the organization. This role is responsible for supporting, training, and onboarding users across key sales systems (including Salesforce, the KCA Broker Portal, and third-party prospecting and data tools) ensuring tools are used effectively, consistently, and in alignment with established sales processes.
This position plays a critical role in enabling sales productivity, improving user adoption, and ensuring a positive experience for internal sales teams and external broker partners through responsive support, clear guidance, and proactive training.
If you are located in TX, you will have the flexibility to work remotely* as you take on some tough challenges.
Primary Responsibilities:

• Sales Systems Support & Troubleshooting
  • Serve as the primary point of contact for sales team members and broker support staff with questions, issues, or requests related to sales technology tools
  • Troubleshoot user-reported issues, identify root causes, and resolve or escalate system problems in a timely and professional manner
  • Partner with internal teams (Sales Operations, Broker Operations, Marketing, IT, and vendor partners) to resolve escalated or systemic issues
  • Monitor recurring issues and recommend process or system improvements to reduce friction and improve usability
• User Onboarding & Training
  • Support onboarding of new sales team members and broker users by providing system access guidance, tool overviews, and initial training
  • Deliver ongoing training to reinforce best practices, updates, and enhancements across sales systems
  • Create and maintain user guides, quick reference materials, FAQs, and job aids to support self-service learning
  • Reinforce standardized sales processes through consistent guidance and system usage expectations
• System Support & Enablement
  • Act as a subject-matter expert on day-to-day use of Salesforce and other sales enablement tools
  • Support user access management, basic configuration requests, and data quality best practices in partnership with system owners
  • Assist with user acceptance testing, rollout support, and communication for system enhancements or tool changes
  • Identify opportunities to improve adoption, efficiency, and data integrity through process refinement and user education
• Collaboration & Continuous Improvement
  • Work closely with Sales Operations leadership to align system support activities with business priorities and sales strategies
  • Track and analyze support requests to identify trends, training gaps, and improvement opportunities
  • Contribute to documentation, standard operating procedures, and enablement standards across the sales organization
  • Support broker-facing initiatives by ensuring tools and processes enable a consistent, high-quality broker experience

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• Bachelor's degree in Business, Operations, Information Systems, or a related field, or equivalent relevant experience
• 2+ years of experience supporting business systems, sales operations, or customer-facing technology tools
• Experience working with CRM platforms (Salesforce preferred) and sales enablement or prospecting tools
• Experience supporting non-technical users in a fast-paced, service-oriented environment
• Proven solid problem-solving and troubleshooting skills with the ability to explain technical concepts in clear, business-friendly language
• Proven excellent communication skills, with a customer-service mindset and attention to detail
• Proven ability to manage multiple requests, prioritize effectively, and meet deadlines with minimal supervision
• Proven documentation and training material development skills
• Proven comfort working cross-functionally with sales, operations, compliance, and technology partners

Preferred Qualifications:

• Experience supporting broker sales channels, healthcare, insurance, or regulated environments
• Hands-on experience with Salesforce user support, reporting, or basic configuration
• Experience supporting both internal users and external partners

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 - $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.