Sales Operations Specialist, Informa TechTarget | (East Coast Office Based)

Do you want to develop your career and make an impact in the fast-growth, fast-moving B2B technology space?

At Informa TechTarget, you’ll collaborate and grow alongside some of the industry’s most respected experts. You’ll work with leading brands and be exposed to world-shaping innovations. You’ll apply your energy and intellect to helping clients be faster to market and faster to revenue.

We’re a vibrant community of world-class practitioners – over 2000 colleagues strong – with offices in 19 locations around the world. We’re traded on Nasdaq and also part of Informa PLC, a global leader in business-to-business events, digital services, and academic research in the FTSE 100.

About Informa TechTarget

Informa TechTarget (Nasdaq: TTGT) informs, influences and connects the world’s technology buyers and sellers, to accelerate growth from R&D to ROI.

With an unparalleled reach of over 220 highly targeted technology-specific websites and more than 50 million permissioned first-party audience members, Informa TechTarget has a unique understanding of and insight into technology markets.

Underpinned by those audiences and their data, we offer expert-led, data-driven, and digitally enabled services that deliver significant impact and measurable outcomes to our clients. We provide our customers with:

• Trusted information that shapes the industry and informs investment
• Intelligence and advice that guides and influences strategy
• Advertising that grows reputation and establishes thought leadership
• Custom content that engages and prompts action
• Intent and demand generation that more precisely targets and converts

Our organization is committed to sustainability, diversity, wellbeing, and ethical working practices. Visit informatechtarget.com and follow us on LinkedIn.

For more information, visit informatechtarget.com and follow us on LinkedIn

• The salary range for this role is $50,000 — $60,000 based on experience.
• Must be tied to an Informa TechTarget office in Washington, D.C., New York, or Boston.
• This posting will automatically expire on May 21, 2025.

The Sales Operations Specialist – Digital Media (a member of the Data Quality Management team) manages the accuracy of post sales delivery for Digital Media, Marketing Services and Virtual Events. This role is responsible for order management and works with cross functional partners to facilitate a seamless handoff for delivery. Accuracy is of high importance as the data is used to support the business in Sales, Customer Success, Marketing, and Finance.

Key Responsibilities

• Contract management; is responsible for the data accuracy of the contract process and entries into the business systems
• Owns the product inventory tracking and order management process
• Monitors and responds to internal and sales organization requests
• Supports the sales organization with the contract process and client-related requests
• Acts as the liaison between sales team and support teams with delivery preparation
• Is accountable for quality control on client billing, invoicing, and the main point of contact for sales on billing and invoicing
• Conducts audits and reconciles data disparities across systems
• Completes monthly billing reconciliation deadlines
• Establishes and enforces best practices and data standardization

• Demonstrable experience within a quality control environment, focusing on accuracy of data, delivery, reporting, and reconciliation of sold programs.
• Highly organized, with a strong ability to balance multiple projects at once while paying absolute attention to detail
• Focused on the accuracy and timeliness of deadlines and billing delivery
• A strong influencer who can work across multiple internal teams including Sales, Operations, Billing, Finance and Client Services.
• Able to communicate conceptual solutions to peers and management effectively
• Exemplary high standards of customer service; motivated and driven to succeed
• Knowledge of digital optimization, advertising production process and billing or operation role is a plus.

Why work at Informa 

Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritize promotions internally. Our benefits include:

• Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive, and we support a range of working patterns.
• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks.
• Broader impact: take up to four days per year to volunteer, with charity match funding available too.
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves.
• Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year.
• Competitive benefits, including a 401k match, parental leave and an ESPP offering company shares at a minimum 15% discount.
• Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more.
• Recognition for great work, with global awards and kudos programs.
• As an international company, the chance to collaborate with teams around the world

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information. See how Informa handles your personal data when you apply for a job here

See how Informa handles your personal data when you apply for a job here.