Leads consulting engagements focused on customer sales and service strategies, sales operations, customer engagement, and revenue growth. Analyzes client needs, guides teams through strategy implementation, identifies business transformation opportunities, promotes AI-enabled sales processes, manages stakeholder relationships, and coaches high-performing teams.
The Opportunity
As a Sales Operations Senior Manager, you will specialize in providing consulting services focused on customer sales and service strategies. You will analyze customer engagement processes, develop sales and service strategies, and offer guidance to help clients enhance their sales effectiveness, improve customer satisfaction, and drive revenue growth. As a Senior Manager, you will leverage your skills, professional knowledge, and network to deliver quality results. You will motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognizing when to take action and when to escalate. Your ability to develop and sustain high-performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our firm.
In this role, you will be part of our Customer Consulting team, specializing in customer-related strategies and initiatives. Within our Commercial & Service Excellence network, you will focus on driving business growth by enhancing customer experiences. You will craft and convey clear, impactful messages that tell a holistic story, apply systems thinking to identify underlying problems, and validate outcomes with clients. This position offers the opportunity to deepen your skills and evolve your professional knowledge, all while contributing to the overall success of our firm.
Responsibilities
- Leading strategic initiatives to enhance customer engagement and drive revenue growth
- Analyzing client needs to develop customer-centric sales and service strategies
- Guiding teams in the implementation of sales operations and service excellence frameworks
- Utilizing analytical thinking to identify opportunities for business transformation
- Collaborating with clients to validate outcomes and incorporate feedback into strategic planning
- Directing teams through complex challenges with composure and sound judgment
- Developing and maintaining relationships with key stakeholders to support client prospecting and market penetration
- Promoting the use of digital tooling and AI-human collaboration to optimize sales processes
- Coaching and mentoring team members to foster a culture of inclusion and continuous improvement
- Crafting and conveying clear, impactful messages that align with client objectives and business goals
What You Must Have
- At least a Bachelor's degree
- At least 7 years of experience
What Sets You Apart
- Excelling in AI-Human Collaboration and AI Fluency
- Demonstrating proficiency in Sales and Operations Planning (S&OP) Implementation
- Utilizing advanced skills in Sales Strategy and Sales Management
- Applying analytical thinking to drive business transformation
- Leading initiatives in customer engagement and relationship building
- Innovating through digital tooling and rapid experimentation
- Developing and coaching diverse, high-performing teams
The salary range for this position is: $124,000 - $280,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance
As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.
PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
Learn more about how we work: https://pwc.to/how-we-work
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.
Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines
#LI-Hybrid
#BI-Hybrid
As a Sales Operations Senior Manager, you will specialize in providing consulting services focused on customer sales and service strategies. You will analyze customer engagement processes, develop sales and service strategies, and offer guidance to help clients enhance their sales effectiveness, improve customer satisfaction, and drive revenue growth. As a Senior Manager, you will leverage your skills, professional knowledge, and network to deliver quality results. You will motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognizing when to take action and when to escalate. Your ability to develop and sustain high-performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our firm.
In this role, you will be part of our Customer Consulting team, specializing in customer-related strategies and initiatives. Within our Commercial & Service Excellence network, you will focus on driving business growth by enhancing customer experiences. You will craft and convey clear, impactful messages that tell a holistic story, apply systems thinking to identify underlying problems, and validate outcomes with clients. This position offers the opportunity to deepen your skills and evolve your professional knowledge, all while contributing to the overall success of our firm.
Responsibilities
- Leading strategic initiatives to enhance customer engagement and drive revenue growth
- Analyzing client needs to develop customer-centric sales and service strategies
- Guiding teams in the implementation of sales operations and service excellence frameworks
- Utilizing analytical thinking to identify opportunities for business transformation
- Collaborating with clients to validate outcomes and incorporate feedback into strategic planning
- Directing teams through complex challenges with composure and sound judgment
- Developing and maintaining relationships with key stakeholders to support client prospecting and market penetration
- Promoting the use of digital tooling and AI-human collaboration to optimize sales processes
- Coaching and mentoring team members to foster a culture of inclusion and continuous improvement
- Crafting and conveying clear, impactful messages that align with client objectives and business goals
What You Must Have
- At least a Bachelor's degree
- At least 7 years of experience
What Sets You Apart
- Excelling in AI-Human Collaboration and AI Fluency
- Demonstrating proficiency in Sales and Operations Planning (S&OP) Implementation
- Utilizing advanced skills in Sales Strategy and Sales Management
- Applying analytical thinking to drive business transformation
- Leading initiatives in customer engagement and relationship building
- Innovating through digital tooling and rapid experimentation
- Developing and coaching diverse, high-performing teams
The salary range for this position is: $124,000 - $280,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance
As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.
PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
Learn more about how we work: https://pwc.to/how-we-work
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.
Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines
#LI-Hybrid
#BI-Hybrid
PwC Boston, Massachusetts, USA Office
101 Seaport Boulevard, Boston, MA, United States, 02210
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