What We Do
Roo (www.roo.vet) has created the first B2B labor marketplace in animal healthcare that connects veterinary professionals with hospitals through innovative technology, with opportunities to expand and offer more opportunities for both our demand & supply of users.
Our dynamic platform enables hospitals to fulfill personnel needs in real time, while allowing high-quality veterinary professionals to secure work at the click of a button. Beyond the platform, Roo represents a growing opportunity to help hospitals meet all-things staffing, and a growing community of resilient vet industry professionals who value flexibility and work-life balance, in addition to providing the best possible outcomes for clients and their pets.
Our aim is to combine experienced healthcare expertise with Silicon Valley talent to shake up this industry and change the way veterinarians and hospitals work!
About the Role
We’re seeking a detail-oriented and proactive Sales Operations Coordinator to support the daily operational efficiency of our go to market team. This role plays a critical function in ensuring smooth workflows, clean data, and scalable systems—especially within our HubSpot CRM environment.
In addition to optimizing sales operations on the demand side, this role will play a key part in streamlining operational processes on the supply side of our business—supporting the recruitment, onboarding, and retention of veterinarians and veterinary technicians. You’ll help ensure that our supply-side teams have the tools, insights, and infrastructure needed to scale efficiently.
Key Responsibilities
- Serve as the primary administrator of HubSpot CRM, supporting both sales and supply-side teams with pipeline management, workflows, and automation.
- Build and maintain dashboards and reports to track performance and ensure data accuracy across the CRM.
- Collaborate with supply-side stakeholders to streamline onboarding, credentialing, and engagement workflows for veterinarians and vet technicians.
- Identify process bottlenecks and implement solutions to enhance operational efficiency across both sides of the marketplace.
- Maintain CRM data hygiene, working to improve completeness, consistency, and reliability of partner records (clinics, practitioners, etc.).
- Support cross-functional initiatives involving marketing, growth, customer success, and finance to optimize lead nurturing, supply enablement, and partner satisfaction.
- Assist in training team members on HubSpot usage, process adherence, and tool best practices.
- Provide operational support for strategic initiatives, such as supply expansion or retention programs.
Qualifications
- 2+ years in a Sales Operations, Revenue Operations, or Marketplace Operations role.
- Hands-on experience using HubSpot CRM (certifications a plus).
- Proven experience improving or automating operational workflows, ideally in a two-sided marketplace or healthcare environment.
- Proficiency in Excel or Google Sheets, and comfort working with CRM data and performance metrics.
- Excellent organizational skills and a detail-oriented, data-driven approach.
- Strong interpersonal skills and the ability to collaborate cross-functionally with sales, operations, and finance teams.
While we are a remote first company, if you are based in San Francisco this will be a hybrid role. Please see below for examples of compensation ranges based on state averages.
Exact compensation may vary based on skills, experience, and location.
California pay range
$80,000—$105,000 USD
New York pay range
$80,000—$105,000 USD
Washington pay range
$70,000—$95,000 USD
Colorado pay range
$68,000—$90,000 USD
Texas pay range
$68,000—$90,000 USD
North Carolina pay range
$65,000—$84,000 USD
Core Values
Our Core Values are what shape us as an organization and we're looking for people who exhibit the same values in their professional life; Bias to Urgency, Drive Measurable Impact, Seek Understanding, Solve Customer Problems and Have Fun!
What to expect from working at Roo!
For permanent, full time employees, we offer:
- Accelerated growth & learning potential.
- Stipends for home office setup, continuing education, and monthly wellness.
- Comprehensive health benefits to fit your needs with base medical plan covered at 100% with optional premium buy up plans.
- 401K
- Unlimited Paid Time Off.
- Paid Maternity/Paternity and reproductive care leave.
- Gifts on your birthday & anniversary.
- Opportunity for domestic travel, including for regional team building events.
Overall, you would be part of a mission-driven company that will significantly empower the lives of all veterinary professionals and the health of the overall animal industry that seeks massive innovation.
We have diverse, passionate & driven team members from a variety of backgrounds, and Roo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to creating an inclusive environment for all employees and candidates. We understand that your individual experience may not check every box but we still encourage you to apply even if you are not confident in every expectation listed.
Ready to join the Roo-volution?!
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