Sales Engineer

About Mimecast

Mimecast started in email security — and we're still a recognized leader in it. But we're much more than that. Through strategic acquisitions and organic development, Mimecast has built a connected Human Risk Management platform that spans email security, insider risk management, security awareness training, digital communications governance, and AI-powered threat intelligence.

We protect over 42,000 organizations worldwide and we're focused on a problem the industry has yet to fully address: the human layer is the biggest attack surface in cybersecurity, and managing it requires more than point products. We're growing our US SMB team and looking for a Sales Engineer who can bring that full platform story to life for our customers and partners.

About the Role

Reporting to the US Sr. Sales Engineering Manager, you'll own the technical path to close across our SMB and Midmarket customers. This isn't a role where you sit behind a screen building lab environments all day — it's customer-facing from day one. You'll partner with Account Executives and Account Managers to run discovery, deliver demos, and position solutions that make sense for the customer's environment and budget. When it comes to the technical win, it's yours to drive. You'll ideally base yourself in our Lexington, MA office, with hybrid working and potential for interstate travel. An experienced SE leader will support you and invest in your development — this is a role where you'll grow, not just execute.

What You'll Do

• Own the technical conversation during the sales cycle — from initial discovery through to proof of value and technical close

• Deliver clear, compelling presentations and demonstrations to IT leaders, security teams, and business stakeholders

• Partner closely with AEs and AMs to build deal strategy, qualify opportunities, and align solutions to customer outcomes

• Develop your technical discovery skills — going beyond a feature checklist to understand the customer's environment, pain points, and what success looks like for them

• Manage proof of value engagements tied to defined success criteria

• Maintain timely and accurate notes across all opportunities and POVs in SFDC

• Support RFP, RFI, and tender responses with accuracy and commercial awareness

• Handle technical handovers to delivery and customer success teams to protect the customer experience

• Serve as a customer advocate with internal Mimecast stakeholders to ensure customer feedback is documented and reviewed by the right internal teams

• Support and enable channel partners through joint selling, technical enablement sessions, and partner-facing content

• Contribute to field marketing activities including webinars, events, and thought leadership

What You'll Bring

Clear communication and effective presentation skills come first. You can present effectively to senior IT and security leaders, adapt your message to the audience, and hold attention without relying on slides. You write clearly and communicate complex ideas in plain language.

You understand how deals work — not just the technical win, but what helps move a deal forward. You've worked with structured sales methodologies such as MEDDPICC, Sandler, Challenger, or similar, and you're comfortable qualifying, positioning value, and supporting your AE in building a compelling business case.

Channel experience is a differentiator. You've worked alongside channel partners — running joint demos, enabling partner SEs, or helping partners build their own technical capability around the solutions you represent. You understand that scaling through partners is how you multiply impact.

Technical depth is the foundation. You have hands-on experience across one or more cybersecurity domains — email security, insider risk and data loss prevention, security awareness training, endpoint protection, or identity and access management. You don't need to be an expert in all of them, but you need to be someone who rolls up their sleeves, learns fast, and can credibly speak to how security technologies work in practice.

Requirements

• Experience as a Sales Engineer or Solutions Engineer, or in a similar role, preferably at a cybersecurity vendor

• Demonstrated experience supporting SMB and/or midmarket customer segments

• Hands-on technical knowledge across relevant cybersecurity domains, such as email security, insider risk/DLP, security awareness, endpoint, or identity

• Strong presentation, demonstration, and written communication skills

• Demonstrated willingness to learn quickly, ask thoughtful questions, and continuously improve your approach

• Familiarity with AI tools, such as Claude, to aid in your day-to-day job requirements

• Ability to travel to meet business needs, including marketing events and customer, prospect, or partner on-sites

• Experience working with and enabling channel partners

• Based in Greater Boston

Nice to Have

• Familiarity or experience with SaaS platforms and cloud-delivered security solutions

• Relevant industry certifications, such as vendor-specific certifications, CompTIA Security+, CISSP, or equivalent

• Experience working with threat intelligence solutions, such as LogRhythm, Splunk, Rapid7, or Microsoft Azure Sentinel

What We Offer

• Hybrid working — balance between office and home that works for you and the team

• A collaborative, tight-knit SE team that shares knowledge and supports each other

• Room to grow your career in a company that values technical people who can also sell

• The chance to work across a broad and growing portfolio — email security, insider risk, awareness training, archiving, and more — not just one narrow niche

• Opportunities to represent Mimecast at industry events, webinars, and speaking engagements — we actively support our SEs in building thought leadership and public profile

• Exposure to customers and partners across the United States

Belonging at Mimecast

Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.

We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.

We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.

If you require any adjustments or accommodations due to a disability, or any other reason that may help you in your interview process, please let us know by emailing [email protected].

Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.