Sales & Customer Operations Specialist

Company Description
Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,500 customers to provide better digital experiences to more than 25+ million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.
Job Description
Join a fast-growing SaaS software business and play a central role in driving operational excellence across the customer journey. As part of our Quote-to-Cash organization, you will be the operational backbone for Sales, Customer Success, Finance, and Compliance - ensuring every deal flows cleanly from quotation to order fulfilment, renewal, and cash collection.
As a Sales & Revenue Operations Specialist, you will ensure smooth, efficient operations across the full Quote-to-Cash cycle. You will act as a trusted operational partner for Go-to-Market, Finance, and Compliance teams - combining precision, speed, and a genuine service mindset.
Quoting & Order Management

• Support Sales teams with quotation creation, review, and management.
• Process customer orders accurately and on time - including software license subscriptions, service contracts, and license delivery.
• Review contractual and booking documentation to ensure compliance, accuracy, and audit-readiness.
• Control and process service engagements and related documentation.

Renewals & Licensing

• Maintain and manage customer renewals with a high level of accuracy and proactive follow-through.
• Provide licensing support to customers and internal stakeholders across the full license lifecycle.

GTM Support & Operational Excellence

• Provide first-level operational support to Go-to-Market teams through efficient ticket management.
• Collaborate with Cash Collection teams to support invoicing and payment follow-up.
• Maintain high standards of customer data quality and CRM hygiene.
• Support Quality and Compliance teams by ensuring data integrity across all operational workflows.
• Contribute actively to transformation projects and continuous improvement initiatives.

Qualifications

• 5+ years of experience in Sales Operations, Revenue Operations, or Customer Operations within a software or SaaS environment.
• Strong working knowledge of the Quote-to-Cash cycle - from quotation and order processing through to invoicing and renewals.
• Salesforce expertise is essential; broader familiarity with CRM and ERP systems is a plus.
• Exceptional attention to detail with a results-oriented, ownership mindset.
• Strong communicator with a genuine customer service mindset and collaborative approach.
• Comfortable working autonomously under pressure in a fast-paced, international environment.
• Experience contributing to or leading process improvement and transformation initiatives.

Why Join Us

• Be part of a high-growth, innovative software business with real operational impact.
• Work in a collaborative, international environment where your contribution is visible and valued.
• Play a central role in driving customer and operational excellence at scale.
• Contribute to meaningful transformation initiatives that shape how the business operates.

Additional Information
We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers' IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.
With over 1200 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees 'Nexthinkers' and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.
If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer:

• Permanent Contract and a competitive compensation package.
• Amazing centrally located offices near the Bernabeu Stadium.
• Private Health Insurance (Sanitas) and daily meal vouchers of 11 EUR will be entirely covered by us.
• Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding.
• Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 23 days of holidays we offer) plus 3 company-paid volunteer days.
• Up to 25 EUR per month for a gym subscription.
• Flexible compensation plan for childcare & public transportation.
• ‍ Reimbursement of up to 50% of the cost of English & Spanish classes.
• Fresh fruit, cookies, soft drinks and protein shakes at the offie.
• Regular company and team events like Pizza talks, Team Building activities, Christmas parties, hosting Meetups at the office and more!
• Bonuses for referring successful hires after three months of continuous employment.
• We offer a relocation package to people who are coming from another country.

Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.
The base salary for this role is €42,000 - €72,000 gross per year, with a total on-target earnings (OTE) range of €46,200- €82800, including an annual performance bonus. You'll also be part of our broader total rewards package - including benefits tailored to where you live and how you work best.
We set our pay ranges using objective criteria: the scope and level of the role, the skills it takes to do it well, and the relevant market data. Ranges are reviewed every year to remain competitive and fair. We're transparent about this because we think you deserve to know what you're working towards from day one. In accordance with the EU Pay Transparency Directive (2023/970), we publish salary ranges on every Nexthink role. We won't ask what you currently earn or your previous salary. What matters to us is what this role is worth and whether it works for you. Nexthinkers come from all kinds of backgrounds, and that's what makes us stronger. We welcome applications from everyone.