Sales Coordinator - Eaton DC

About Langham Hospitality Group
A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
Located in Washington DC, Eaton is more than just a hotel, it is a welcoming and inclusive cultural hub for kindred spirits, locals, and travelers alike, to convene, collaborate, and create.
 

FUNCTION OF POSITION:

Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, and copying). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image to the guest and associates. Gather materials and assemble information packages (e.g., brochures, promotional materials). Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties). Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.

JOB RESPONSIBILITIES:

· Support the daily operations of the Sales & Catering team to ensure they meet the hotel’s financial goals.   

· Act as the liaison between the hotel’s Sales, Catering and operations team, making sure everything runs smoothly.  

· Generate and distribute various reports and statistical analyses

· Coordinate with hotel operations teams to ensure seamless execution of a group’s stay

· Meets with clients as needed

· Conducts tours of the hotel and banquet facilities

· Respond to guest complaints in a timely manner.

· Upgrade and upsell menus to maximize hotel revenue.  

· To be aware of the forecast and budget, and where we need to fill business into open times. Be profit minded.

· Familiarization with Sales & Catering's standard operating procedures and adhering to these guidelines.

· Calling or meeting a contact after each function to ensure satisfaction.

· Tracing files to ensure proper finalization of the planned venue.  

· Proper credit check to ensure correct payment.

· Performs other duties as assigned

PHYSICAL:

· Position is a very active position.

· Ability to work alone in an established routine.

· Capable of working in fast paced environment.

KNOWLEDGE & EXPERTISE:

· Any combination of education and experience equivalent to high school diploma

· Ability to speak, communicate and read effectively in English, both verbally and in writing

· Capable of working in fast paced environment and possess high level attention to detail.

· Must possess excellent interpersonal skills, are gracious, friendly and work well with others.