At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started!
The Revenue Operations team is seeking an operational all-star to serve as a key bridge across our Go-To-Market teams, including Sales, Success, Marketing, and Enablement. This role will play a critical part in driving cross-functional initiatives from inception to completion by identifying both short- and long-term improvements to our revenue operations processes. If you’re excited to grow your impact through data, systems, and strategy—and see that impact daily—this role is for you.
What you’ll do:
- Drive operational excellence across GTM functions by analyzing performance, identifying inefficiencies, and implementing scalable process improvements.
- Partner with cross-functional stakeholders (Sales, Marketing, Customer Success, Enablement) to design and optimize solutions that support business growth.
- Build and maintain Salesforce configurations, including flows, validation rules, assignment logic, and other system enhancements within the broader Salesforce ecosystem.
- Support and implement new business requirements tied to GTM initiatives, ensuring alignment with operational goals and KPIs.
- Manage and improve data integrity within Salesforce, including aligning data definitions, reporting logic, and governance standards.
- Identify and implement AI-powered automation opportunities across GTM workflows to drive measurable operational efficiency.
- Build and maintain reports and dashboards to deliver actionable insights across revenue teams; leverage BI tools where applicable.
- Analyze data across the customer lifecycle to identify opportunities to improve go-to-market strategies and productivity metrics.
- Troubleshoot system issues and support day-to-day operational requests via JIRA or similar ticketing systems.
- Create and maintain technical and process documentation for new and existing workflows and system enhancements.
- Participate in agile processes, including backlog refinement and prioritization of operational work.
Who you are:
- Bachelor’s degree in Business Administration or a related field.
- 2–4 years of experience in revenue operations, sales operations, marketing operations, or general business operations (SaaS experience preferred).
- Salesforce experience required (1–2 years of administration experience preferred); Salesforce Administrator certification preferred, with additional certifications a plus.
- Strong analytical and problem-solving skills with experience using data to drive decisions and process improvements.
- Experience building reports and dashboards; familiarity with BI tools (e.g., Tableau) is a plus.
- Hands-on experience evaluating and applying AI tools to streamline revenue operations workflows and surface actionable insights.
- Proficiency in Excel; experience with SQL and/or SOQL is a plus.
- Strong understanding of go-to-market processes, sales metrics, and customer lifecycle management.
- Ability to manage multiple priorities and work effectively in a fast-paced, cross-functional environment.
- Strong communication and interpersonal skills, with the ability to translate business needs into technical solutions.
- Experience creating technical and process documentation to support operational scalability.
The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave.
Why You’ll Love Us:
- We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees.
- Join the experts. If you're passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups.
- You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities.
- A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family
At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues.
Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us.
Vision6 Pty Limited is an affiliate of Constant Contact, Inc. and a part of the Constant Contact group of brands.
Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact [email protected].
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
At Constant Contact, we respect personnel privacy and are committed to protecting the personal information we obtain and maintain from both current, former, and prospective employees. We maintain this Personnel Global Privacy Notice (this “Notice”) in compliance with applicable privacy laws, including the California Consumer Privacy Act (the “CCPA”) and the UK General Data Protection Regulation (collectively, the “Data Protection Laws”). Click here for a full copy of our General Personnel Privacy Notice.
Notice to Recruiters and Staffing Agencies:
Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact, in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.
Constant Contact Waltham, Massachusetts, USA Office
890 Winter Street, Suite 300, Waltham, MA, United States, 02451
Constant Contact Boston, Massachusetts, USA Office
40 Water Street, Boston, MA, United States, 02109
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