Revenue Operations Analyst (Remote)

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-belonging/.

The Revenue Operations Analyst will be a key member of the North America Revenue Operations team. This role will support the VP, Revenue Operations and a team of Revenue Operations Managers in driving go-to-market performance through analyzing and transforming data into meaningful insights, documenting and executing essential GTM processes, and synthesizing insights into business reviews and strategic recommendations.

Working with the Revenue Operations team, the Analyst will leverage Cengage internal data to construct dashboards and business review presentations that highlight opportunities to improve go-to-market performance, and design and document standard operating procedures and playbooks to enable go-to-market teams to accelerate performance.

• Analyze data to provide recommendations and inform decisions on territory design, account targeting, and performance management
• Capture and transform data into business insights in the form of reports, dashboards, and comprehensive business reviews
• Translate current and targeted ways of working into process maps that will support training and enablement of go-to-market teams
• Manage inbound change and data requests from go-to-market teams in support execution of performance measurement and territory coverage
• Attend, contribute, and summarize insights from workshops on strategic processes and opportunity prioritization

• Bachelor’s Degree or equivalent experience, preferably in an analytical / STEM based major.
• 1-3 years’ work experience in a prior operations or business analytics role
• Previous business intelligence tool (Excel, SQL, Access, Tableau, Alteryx) knowledge, with experience creating dashboards and business review documents required
• Experience in process design and mapping
• Solid skills in coordinating and prioritizing
• Capable of presenting analytical insights
• Familiarity with CRMs and other business systems
• Understanding of data reporting tools
• Up to 10% overnight travel - must be able to travel by both auto and air

Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws.

Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at [email protected] or at +1 (617) 289-7917.

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Compensation

At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location.  Sales roles often incorporate a significant incentive compensation program beyond this base pay range.