Billing & Revenue Specialist

Position Overview 

The Billing & Revenue Specialist will lead and optimize customer billing and revenue coordination processes across a multi-business-unit environment. This role is heavily focused on revenue accuracy, billing operations, order-to-cash process management, recurring revenue reconciliation, and cross-functional coordination between finance, sales, operations, and customer-facing teams. 

The ideal candidate brings experience managing complex billing operations, coordinating with accounting and finance teams, overseeing usage-based and recurring revenue models, and improving operational processes tied to invoicing and revenue recognition. This individual will serve as a key operational partner in optimizing our revenue infrastructure to supports growth, operational accuracy, and customer satisfaction. 

Key Responsibilities 

Billing Operations & Revenue Coordination

• Partner with Cordance accounting and revenue teams to ensure invoices are generated accurately and delivered to the correct customer contacts 

• Identify and resolve billing discrepancies, invoicing errors, and customer account issues in collaboration with accounting and customer-facing teams 

• Coordinate purchase order (PO) collection, validation, and acceptance processes to support timely invoicing and revenue collection 

ARR & Revenue Reporting Management 

• Lead monthly ARR and revenue review processes across consolidated business units 

• Analyze revenue reporting discrepancies, data inconsistencies, and long-standing reconciliation issues impacting reporting accuracy 

• Partner with finance and accounting teams to improve revenue visibility, forecasting accuracy, and reporting consistency 

• Support leadership with operational analysis related to recurring revenue performance and billing trends 

Usage-Based Billing Management 

• Manage GMV and usage-based billing processes to ensure accurate customer billing and revenue reporting 

• Oversee monthly billing file generation and validation processes for upload into NetSuite and other financial systems 

• Coordinate with accounting teams to ensure usage-based pricing is invoiced accurately and on schedule 

• Manage third-party vendor relationships including credit card residual payments, vendor commissions, and other usage-based revenue programs 

• Monitor vendor payment structures, reconciliation processes, and commission reporting to ensure operational accuracy 

Quote-to-Cash (QTC) Process Management 

• In partnership with Cordance, maintain and update SKU structures, product descriptions, and pricing details within order management systems 

• Serve as the primary operational point of contact for Quote-to-Cash (QTC) processes across Commerce-linked business units 

• Streamline hardware SKU management and improve standardization across ordering and billing workflows 

• Develop use case documentation and operational guidance for sales teams to ensure accurate SKU selection and order creation 

• Collaborate cross-functionally to improve order accuracy, billing efficiency, and operational scalability throughout the customer lifecycle 

Order Administration & Cross-Functional Coordination 

• Oversee order administration processes related to customer expansion orders for software and hardware solutions 

• Partner closely with the Operations Manager to coordinate operational execution for RMAs, replacement hardware, and supply fulfillment 

• Ensure operational handoffs between sales, billing, accounting, and fulfillment teams are accurate and efficient 

• Support customers and internal teams with billing inquiries, order-related escalations, and operational issue resolution 

Required Qualifications 

• 5+ years of experience in billing operations, revenue operations, finance operations, or order-to-cash management 

• Experience coordinating invoicing, purchase orders, and customer billing processes in a multi-entity or multi-business-unit environment 

• Strong understanding of recurring revenue models, ARR tracking, and usage-based billing operations 

• Hands-on experience working with ERP, accounting, or billing systems such as NetSuite or similar platforms 

• Experience managing SKU structures, pricing configurations, and operational order workflows 

• Strong analytical, organizational, and problem-solving skills with attention to operational and financial accuracy 

• Ability to manage multiple operational initiatives and cross-functional dependencies simultaneously 

• Excellent communication and stakeholder management skills across finance, sales, operations, and customer-facing teams 

Preferred Qualifications 

• Experience in SaaS, technology, hardware, ecommerce, or payments-related industries 

• Familiarity with Quote-to-Cash (QTC) and Order-to-Cash operational frameworks 

• Experience supporting usage-based pricing or transaction-based billing models 

• Experience working with third-party vendors, commissions, and revenue-sharing programs 

• Knowledge of financial reporting processes and operational revenue reconciliation 

Work Environment 

• Fully remote role with regular interaction with accounting, finance, sales, customer success, and operations teams 

• Occasional travel for team collaboration or operational planning sessions may be required 
• Fast-paced operational environment focused on scalability, process improvement, and execution