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At WHOOP, we're on a mission to unlock human performance. WHOOP empowers members to optimize their performance through a deeper understanding of their bodies and daily lives. WHOOP Labs is the product development research arm of WHOOP, focused on conducting human subjects research to develop next-gen features and technology.
As a WHOOP Labs Research Associate, you will work alongside the WHOOP Labs team to execute remote studies and manage participant communications for Digital WHOOP Labs initiatives. You will also execute in-person research studies at WHOOP Labs in Boston. Your efforts will support the organization as we continue to push the envelope and lead the wearables industry.
This contract role is ideal for an early-career research professional with a strong interest in human performance, UX or human factors, and the operational side of study execution. You’ll operate independently on structured projects with little to no oversight.
RESPONSIBILITES:
- Work closely with study stakeholders across the organization to outline research goals and design study protocol
- Create participant-facing study materials including surveys, onboarding documentation, and digital content
- Apply principles from human-centered design, human factors, or usability testing to enhance participant experience
- Answer incoming questions from study participants about the longitudinal studies
- Identify common questions and update supporting documentation (e.g. FAQs) with new information when appropriate
- Monitor data submission and reach out to prompt participants with reminders if they are noncompliant
- Support troubleshooting or other participant issues during the study window
- Help manage the general study inbox and respond to any incoming queries about the studies you own
- Collaborate closely with study stakeholders to ensure they are informed of study status and aligned with any protocol changes or guidance you are providing
- Assist with usability, comfort, and interaction testing of WHOOP hardware and app features
- Follow structured testing protocols and log observations and participant feedback
- Attend weekly project check-ins and provide concise, accurate updates
- Maintain documentation of your study procedures, participant communications, and protocol changes
QUALIFICATIONS:
- Strong technical writing skills with demonstrated ability to compose clear instructions, protocols, reports, and supplemental documentation for a range of stakeholders
- Experience writing surveys and applying best practices in survey design and deployment
- Experience related to technical troubleshooting, customer service, or operations in a research, UX, or product setting
- Experience communicating with study participants in person, via email, and through SMS
- Experience handling personally identifiable information (PII) and/or protected health information (PHI)
- Exposure to or interest in human factors, user experience, behavioral science, or physiological research
- Strong attention to detail and ability to stay organized in a fast-paced, collaborative environment
- Bachelor’s Degree or above in any relevant field (e.g., Psychology, Human Factors, Public Health, HCI, Cognitive Science, or similar)
WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility.
WHOOP Boston, Massachusetts, USA Office
1 Kenmore Sq, Boston, MA, United States, 02215
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
