Renewals & Contracts Manager

Position Description

Tenna is seeking a Renewals & Contracts Manager to support a rapidly growing customer base by owning and executing the end-to-end renewal motion across our customer base. This role sits within the Contracts Department with key coordination to the Customer Success Department and is responsible for driving a proactive and structured renewal strategy, ensuring early engagement, mitigating risk, and enabling expansion-led outcomes. The Renewals & Contracts Manager will partner closely with Customer Account Managers (CAMs), Account Executives, Legal, Finance, and Leadership to improve renewal predictability and outcomes, reduce discounting, and maximize customer lifetime value. CAMs focus on customer relationships, executive alignment, and value realization, while the Renewals & Contracts Manager leads renewal execution, internal processes, and commercial strategy. This partnership ensures renewals are managed proactively and consistently while enabling CAMs to focus on expansion and long-term growth. This is a highly visible, revenue-impacting role focused on protecting and growing Tenna’s recurring revenue base. The perfect candidate is detail oriented, accountable, and driven to own outcomes, bringing strong commercial judgment and a relentless focus on execution.

Why Tenna?

At Tenna, we believe the best is right in front of all of us, and that each day holds more potential than the one before. We believe that every new discovery can lead to something better than we thought possible. When we boil it down, the top five qualities that define the Tenna Team are quality-obsessed, gritty, continuous learners, collaborative problem solvers, and just plain awesome. Sound like you? Join us as we empower our customers to control their mixed assets anytime, anywhere, on one comprehensive platform.  Apply now!   

Responsibilities

• Own and manage the full lifecycle of customer contract renewals, from early planning through contract execution

• Execute a structured 180, 90, and 30-day renewal cadence to ensure proactive engagement and on-time renewals

• Manage a high-volume renewal pipeline, driving predictability and consistency in execution

• Partner with CAMs during key renewal touchpoints to confirm customer intent, align on scope and pricing, and mitigate churn risk

• Establish and maintain risk grading to proactively identify and address at-risk accounts

• Develop and execute commercial strategies for renewals, including pricing, term optimization, and contract structuring

• Identify and drive expansion opportunities by packaging additional products and services into renewal motions

• Act as the central point of contact for renewal coordination across Sales, Customer Success, Support, Finance, and Legal

• Ensure renewal contracts are accurate, compliant, and aligned with company standards and pricing models

• Uphold pricing integrity and address discrepancies or non-standard terms when necessary

• Maintain accurate renewal forecasting and reporting to improve visibility and confidence for leadership

• Ensure all non-renewals are documented with clear reasons and insights to support churn analysis and continuous improvement

• Analyze renewal trends to identify opportunities for process improvement and revenue optimization

• Build and refine scalable renewal processes, playbooks, and tools for the team and department

Job Requirements

• 4+ years of experience in renewals, contracts, account management, customer success, or revenue operations in a SaaS or technology environment

• Proven experience managing contract renewals, negotiations, and pricing strategies

• Strong understanding of recurring revenue models (ARR/ACV), GRR, and NDR drivers

• Experience working closely with contracting, legal, or finance functions is strongly preferred

• Experience managing or forecasting pipeline and revenue with high accuracy

• Demonstrated ability to identify risk early and drive proactive mitigation strategies

• Experience in construction technology or working with construction industry customers is strongly preferred

• Strong cross-functional collaboration skills across Sales, Customer Success, Finance, and Legal

• Excellent communication and negotiation skills, with the ability to influence stakeholders at multiple levels

• Highly organized and detail-oriented, with the ability to manage high volume and complexity simultaneously

• Experience using CRM systems (Salesforce preferred) and contract management tools

• Bachelor’s degree in Business, Finance, or related field is required

Benefits, Perks, & Additional Information:

• Full-time opportunity.

• Location: Remote – nationwide.

• Travel to customer locations is required, up to 15%.

• Competitive compensation packages offered.

• Opportunities for growth and personal development within a highly dynamic team.

• Robust, low-cost benefit packages offered.

• Benefit coverage begins the first date of employment.

• Paid Time Off and Volunteer Time Off offered.

• Dependent Care offered.

• 401k match.

• Employee referral bonuses.