Processes mortgage loss draft and property damage claims, including checks, documents, inspections, claim packages, repair estimates, and draw eligibility. Reviews depreciation and repair costs, evaluates claim risk and exceptions, initiates fraud procedures when needed, and monitors service quality. The role also handles customer inquiries, regulatory compliance, documentation, and backup support while working in proprietary company applications.
Come join our amazing team and work remote from home!
The loss Draft Specialist will be responsible for performing loss draft and property damage requirements including processing checks, processing documents, ordering and reviewing inspections, working loss drafts queue, and evaluating exceptions. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. The approved Target Pay range for this position is $22.00 to $25.00.
What you'll do:
- Perform loss draft and property damage requirements including processing checks, processing documents, ordering and reviewing inspections, working loss drafts queue, and evaluating exceptions.
- Review adjuster worksheets for depreciation, validate scope/costs of repairs and take appropriate action when necessary.
- Review and evaluate claim packages and order/review inspection reports to determine draw eligibility for the claim.
- Reduce risk or loss by assessing the classification of the claim.
- Comply with applicable company policies and procedures, statutes, regulations and other legal requirements governing claims handling.
- Protect the interest of the client by initiating fraud processes when necessary.
- Assist with monitoring quality of services rendered by appraiser, contractors, inspectors, and insurance loss draft personnel and make recommendations to manager/supervisor.
- Work efficiently in client and company proprietary applications.
- Respond to written and verbal customer requests, inquiries, and complaints in a timely and professional manner.
- Provide assistance and back up as needed to meet client requirements and SLAs.
- Perform other duties as assigned.
What you'll need:
- High School diploma or equivalent work experience.
- Two (2) or more years’ experience in insurance, banking, finance, mortgage servicing or related experience.
- Strong knowledge of claims handling and claims practices.
- General knowledge of insurance theory and practices, insurance contracts and their application.
- Familiarity with property estimating systems and claims documentation procedures.
- Outstanding attention to detail and organizational skills
- Ability to understand, remember, and apply oral and/or written instructions or other information
- Ability to understand, remember, and communicate routine, factual information.
- Ability to organize thoughts and ideas into understandable terminology.
- Ability to organize and prioritize own work schedule on short-term basis (longer than one month).
- Ability to make decisions that have moderate impact on the immediate work unit.
- Ability to understand complex problems and to collaborate and explore alternative solutions.
- Ability to complete routine forms, use existing form letters, and/or conduct routine oral communication.
- Ability to compose letters, outlines, memoranda, and basic reports and/or to orally communicate technical information.
- Ability to communicate with individuals utilizing a telephone; requires ability to hear and speak effectively on the telephone.
- Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly.
Our Company:
Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonmortgage.com.
What We Offer:
- Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
- Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
- Customized training programs to help you advance your career.
- Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
- Educational Reimbursement.
- Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.
Notice to all applicants: Carrington does not do interviews or make offers via text or chat.
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