Provide customer support via phone, chat, and email; resolve inquiries and complaints; log interactions; follow up; maintain professional, empathetic troubleshooting.
Summary
We are seeking a Customer Support Representative to provide exceptional service to our customers via phone, chat, or email.
Description
- Assist customers with inquiries, product issues, and service-related questions.
- Resolve complaints and provide solutions in a timely manner.
- Log customer interactions and provide follow-up as needed.
- Maintain a professional and empathetic attitude while troubleshooting and assisting customers.
Qualifications
- High school diploma or equivalent.
- Strong communication and problem-solving skills.
- Ability to work independently and manage multiple tasks.
- Previous experience in customer service is a plus but not required.
Benefits
- Health, dental, and vision insurance.
- Paid time off (PTO).
- 401(k) retirement plan with company matching.
- Flexible remote work environment
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Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
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