Regulations and Compliance Specialist

Who We Are:

At CareAcademy, we are dedicated to revolutionizing caregiver training for the modern world. Our mission at CareAcademy is to empower caregivers with the knowledge and skills to provide compassionate and high-quality care. We strive to make learning accessible through innovative online training that meets the evolving needs of caregivers and improves outcomes for clients and families alike. 

Mission of Role:

To provide tactical support and deployment of resources for the CareAcademy team to drive repeatable sales in the Home Care market and to enable expansion into Senior Living and other market verticals. Research existing markets and potential new markets for integration into CareAcademy cross-departmental product offering. Retain and seek approvals through relationship-building and collaborative communication with state agencies and trade organizations. Generate and maintain assets, regulatory information, and collateral to enhance the quality of company data and records. To support company growth and pursue professional development in service of the CareAcademy mission.

Duties & Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

1. Research and identify requirements and gaps for various types of direct care workers and other staff in post-acute care
2. Provide team support for regulation & compliance-based inquiries as they arise to support sales, customer support, and content teams.
3. Periodic audits and updates of compliance database, collateral, & resources
4. Development and maintenance of Compliance database, resources, and collateral enhancing the overall resource collection, documentation, and organization.
5. Design and deliver enablement for Sales and Customer Success (e.g., short trainings, one-pagers, talk tracks) that equip teams with accurate, current compliance/regulatory information
6. Document research findings and create collateral per policy & procedure as necessary
7. Own process documentation and SOPs for compliance research, crosswalk creation, curriculum build, approvals/renewals, and reporting; keep all docs current, versioned, and accessible.
8. Approvals. To identify approval requirements. To maintain existing approvals through timely and thorough renewal, collateral updates, and inter-agency collaboration and communication for optimized relationships and partnerships.
   • Coordinate renewals schedule and effectively coordinates renewal process within the company and with outside stakeholders and approval boards.
   • Coordinate monthly compliance reporting within the company and with outside stakeholders and approval boards. 
9. Provides support during audits from regulators as they arise mitigating investigation through efficient and succinct reports and solutions.
10. Escalate regulatory changes and updates and their impact to operations and customers.

Outcomes:

1. Research and document new verticals and roles in pursuit of company goals.
2. Address all incoming compliance-based questions escalating to leadership or transferring to other departments as needed. 
3. Provide consultative insight and guidance to CareAcademy cross-functional teams to support strategic and tactical entry into a given market.
4. Maintain compliance with state board and association approval through thorough audits, diligent documentation, and reporting. Expand approvals where possible.

Supervisory Responsibilities:

NA

Education, Experience, & Hard Skills:

• Education - Bachelor's degree or 5+ years experience in Home Health
• Experience - 2+ years experience in healthcare research, audits, documentation, and deliverables. Experience in healthcare is strongly preferred.
• Computer & Technical Skills - Familiar and proficient with Microsoft Office and/or Google Suite. Familiarity with relational databases is a plus. 
• Certificates and/or Licenses - NA
• Other Requirements - Familiarity with finding and navigating regulatory codes preferred. 

Competencies:

• Efficiency, organization, & attention to detail. Able to produce significant output with minimal wasted effort. Plans for productivity and efficiency; organizes projects and key details; and keeps fastidious records. Does not let important details slip through the cracks or derail a project. 
• Curiosity. Naturally curious; seeks unique, high-value information. Investigative and expands knowledge through research and targeted inquiries. Willingness to learn and grow.
• Problem solver & solution seeker. Can identify roadblocks, brainstorm and present solutions.
• Communication. Speaks and writes clearly and articulately. Maintains this standard in all forms of written communication, including email. Collaborates effectively with internal & external teams.
• Flexibility/Adaptability. Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change. 
• Self-motivated to meet individual, team, and company goals.
• Growth mindset. Consistently seeks to grow, learn, and find opportunities that contribute to growth.
• Adherence. Can learn a process and maintain consistency in the execution of that process. 
• Honesty. Provides candid feedback and input.
• Integrity. Actions match values. 

Physical Demands:

NA

Work Environment:

Remote work station. 

What We Offer:

• Competitive salary that rewards your experience and dedication. 
• Full benefits package including healthcare, 401k, unlimited PTO, and more! 
• Flexible remote-first setup where your work-life balance thrives. 
• Opportunities for professional growth and leadership in our dynamic, fast-paced company. 
• Join a collaborative, mission-driven team focused on revolutionizing caregiving for everyone!

Our Commitment:

At CareAcademy, we are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or expression, or veteran status.

As we continue to grow, we remain committed to fostering a workplace that promotes equality, diversity, and inclusion in every facet of our operations. Our goal is to create a workplace where differences are celebrated and leveraged to drive innovation and business success.

CareAcademy is proud to be an equal opportunity employer and encourages individuals from underrepresented groups to apply.