Lead and manage a remote records retrieval team, handle day-to-day operations, perform hands-on retrieval work and quality checks, and drive process improvements and automation. Partner with senior leadership to evolve workflows toward AI-enabled solutions while covering operational gaps and coaching team members.
Records Retrieval Manager
Full-Time, Remote / Salary, Exempt / Includes Benefits, PTO, Flexible Schedule, Equity
Steno is growing! We’re looking for a Records Retrieval Manager to join our winning team, which is revolutionizing the court reporting industry every single day. We’re a diverse team from all over the country (and beyond) and we’re crazy about redefining the boundaries of an outdated industry.
In this role, you will be an operational extension of the Senior Director, responsible for leading a team while driving the department’s evolution toward AI-powered, tech-enabled workflows. This role sits at the intersection of people leadership and process innovation – we have an experienced team grounded in retrieval operations, and we need a leader who can develop that team, hold them accountable, and help build the systems that will take us to the next level.
On a regular basis you will
- Provide direct oversight of a large team, managing performance, attendance, and day-to-day accountability.
- Review and approve all employee timecards, ensuring accuracy and compliance.
- Conduct regular one-on-ones and team check-ins to maintain alignment and engagement.
- Identify team members not meeting KPI expectations and deliver timely coaching or escalation.
- Partner with the Senior Director on performance improvement plans and recognition.
- Collect and compile weekly productivity worksheets into a master tracking spreadsheet.
- Produce weekly team performance reports for the Senior Director covering output, KPIs, and trends.
- Compile all case-level invoices into a master billing spreadsheet before submission.
- Champion AI adoption and workflow automation, guiding the team from manual to tech-enabled operations.
- Partner with senior leadership to identify bottlenecks and contribute to the design of internal tools and systems.
- Evaluate and pilot new platforms and AI solutions, providing structured feedback on team impact.
- Document current-state workflows and proactively surface opportunities to reduce manual effort and improve throughput.
You’re gonna crush it if:
- You have 4+ years in records retrieval, legal operations, tech-enabled services, or a related operational field.
- You have 2+ years in a people management role, preferably leading remote teams.
- You have familiarity with legal workflows and records retrieval; strong operational instincts are valued over expertise.
- You have demonstrated interest or experience in AI tools, workflow automation, or no-code/low-code platforms.
- You have experience leading teams through technology adoption or organizational change.
- You’re proficient in Excel, Google Sheets, or similar tools; experience with automation or reporting platforms is a plus.
- You’re entrepreneurial, self-directed, and comfortable operating where the playbook is still being written.
Compensation & Benefits
- Salary - $87,500 - $115,000
- Health, Vision, & Dental Benefits – generous company-sponsored health plans for both employees and dependents, including comprehensive vision & dental.
- Wellness/Mental Health – shared benefits to be used among employees and families.
- Flexible Paid Time Off – allowing employees to find balance in their lives.
- Options of Equity – we know our success is nothing without our team.
- Access to a 401k through Guideline.
- A home office setup and a monthly stipend to offset internet and phone costs.
Application Information
- Steno is an equal opportunity employer; we do not discriminate on the basis of characteristics protected by law. Employment decisions are based on qualifications, merit, and business needs.
- Applicants needing special assistance or accommodations for interviews or website access should contact us at [email protected].
- Information provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information included in an application, is collected, analyzed, and stored in our system.
- Steno personnel will always have a steno.com email or contact you via Rippling Recruiting. Background checks are only conducted after an offer is extended. If you haven't received an expected communication, check your spam.
- Steno uses AI-assisted tools for this role to identify and prioritize candidates whose experience aligns with the role. All hiring decisions are made by our People team
Similar Jobs
.png)
eCommerce • Fintech • Hardware • Payments • Software • Financial Services
Own and grow Square’s Detroit territory through field-based prospecting, business visits, live product demonstrations, consultative selling, and full-cycle deal closing. Build pipeline through cold outreach, networking, events, referrals, and partnerships; develop relationships with local businesses; support onboarding; maintain Salesforce activity and forecasts; and consistently exceed sales quotas across Square’s software, hardware, and financial services products.
Top Skills:
Payment Processing TechnologySalesforceSquare
eCommerce • Fintech • Hardware • Payments • Software • Financial Services
Own the full outbound sales cycle for mid-market merchants, from prospecting and pipeline development through discovery, product demonstrations, negotiation, and close. Build net-new business through strategic outreach, sell multi-product solutions, manage complex multi-stakeholder deals, forecast accurately in Salesforce, and consistently exceed revenue targets. Collaborate with business development, product, marketing, implementation, and operations teams while serving as a consultative advisor to merchants.
Top Skills:
Salesforce
eCommerce • Fintech • Hardware • Payments • Software • Financial Services
Develop data science solutions for payments across Square and Cash App. Build AI-powered tools, ETL pipelines, dashboards, machine learning models, experiments, and cloud data systems. Partner with Product, Engineering, Finance, and Operations to improve payment success, cost efficiency, risk mitigation, and decision-making. Translate business needs into practical solutions, research questions independently, and operationalize data processes and infrastructure.
Top Skills:
AICloud InfrastructureETLMachine LearningPythonSQL
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
