The Quality Assurance Analyst ensures compliance with ISO 9001:2015 standards, audits delivery performance, manages nonconformances, and supports continuous improvement efforts within logistics operations.
USPack is a leading logistics provider custom built for the evolving needs of businesses in today’s same-day delivery world. At USPack our focus every day is to help brands and businesses win in the delivery economy. That’s why we keep our finger on the pulse of the latest trends and developments that impact our business and our customers’ businesses. That’s how we stay ahead. That’s how we help our customers win.
Find out more at: www.gouspack.com
At USPack, we know our people set us apart. And that’s why we do everything we can to invest in them and help them grow every day.We don’t put people in jobs, we work with them to develop long-term career paths that are rewarding, challenging, and fulfilling. We’ve built an inclusive culture where everyone has a voice and a sense of belonging. We value input, we demand collaboration, and we recognize performance. We work together, we play together, and we succeed together! Get on the path to a successful career that delivers more!
USPack’s Benefits for Full Time positions include:
• 401(K)
• Health Insurance
• Disability/Life Insurance
• Paid Time Off (PTO)
• Paid Holidays
USPack’s Benefits for Part Time positions include:
• 401(K)
• Paid Sick Time
The Quality Assurance (QA) Analyst supports compliance across all operational processes by ensuring alignment with ISO 9001:2015 standards, company policies, and healthcare logistics requirements. This role partners with internal teams to drive continuous improvement, track delivery performance and other customer metrics, help maintain compliance, enhance service quality, and ensure safe, accurate, and timely deliveries in a final mile healthcare courier environment.
To perform this job successfully, an individual must be able to perform the following duties satisfactorily; other duties may be assigned. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Duties and Responsibilities:
- Auditing Delivery Compliance – Verify healthcare deliveries meet customer requirements, documentation standards, and applicable temperature-control requirements.
- Quality Management System (QMS) Administrator – Maintain, update, and support the ongoing improvement of the Quality Management System, including controlled documents, databases, SOPs, process instructions, and quality records, in compliance with ISO 9001:2015 requirements.
- Nonconformance Management – Log, investigate, and document service failures, delivery discrepancies, and procedural deviations; initiate corrective and preventive actions (CAPA) as required.
- Audit Support – Conduct routine spot checks and internal audits to ensure adherence to SOPs and ISO standards, including auditing control tower shipment and driver pairings to confirm customer requirements are met; assist assigned locations in maintaining internal audit programs using SafetyCulture.com (or similar audit platforms); assist with preparation for and participation in internal and external ISO audit.
- Data Collection and Reporting – Track daily quality and performance metrics (e.g., on-time delivery, temperature compliance, customer complaints) and prepare dashboards and reports for management review, provide regular updates on issues, trends, and corrective action status to Quality and Operations teams.
- Training/Orientation Compliance – Review and verify employee training and driver orientation records to monitor accuracy and compliance, including random audits of competency records in accordance with ISO 9001:2015.
- Vendor Compliance – Maintain and manage an approved vendor and contractor list, ensuring ongoing qualification, verification, and removal as necessary.
- Inspection Readiness – Support terminal and storefront locations to prepare them for management reviews and maintain readiness for client quality inspections and assessments.
- Quality Reporting – Research and communicate quality findings, trends, and updates to cross-functional teams through meetings, presentations, and written reports.
- Perform other duties as assigned.
Knowledge, Skills, and Abilities:
- Strong attention to detail and analytical skills, with the ability to identify trends, gaps, and risks within operational and quality data.
- Working knowledge of quality systems and ISO-aligned processes, including CAPA, internal auditing, and document control.
- Ability to interpret and apply customer, regulatory, and internal quality requirements within a fast-paced operational environment.
- Ability to support and facilitate continuous improvement initiatives using tools such as PDCA, root cause analysis, and process mapping.
- Effective verbal and written communication skills, with the ability to clearly communicate quality findings, requirements, and recommendations to cross-functional teams.
- Strong organizational and time management skills, with the ability to manage multiple priorities and meet deadlines.
- Ability to work cross-functionally with operations, customer service, and leadership teams to resolve quality-related issues.
- Proficient in Microsoft Office applications, including Excel and Word; experience with Power BI or other reporting and visualization tools preferred.
Education, Experience, Certificates, and Licenses:
- High school diploma or equivalent required; Bachelor’s degree in Quality Management, Business, Logistics, or a related field preferred.
- Five (5) or more years of quality assurance experience within logistics, transportation, healthcare distribution, or a similarly regulated operational environment.
- Demonstrated hands-on experience working within an ISO 9001:2015 Quality Management System, including participation in audits and ongoing compliance activities.
- ISO 9001:2015 Internal Auditor certification preferred, or the ability to obtain certification within a reasonable timeframe.
Shift Days: Monday-Friday
Shift Hours: 8:00AM-5:00PM (Available to work extra hours, weekends, and holidays preferred.)
Pay Rate: $58,000 - $65,000
At USPack, our values are at the heart of everything we do, every day. They’re living breathing reminders of who we are, what we do and how we should treat those around us. They guide our actions, our interactions, and our decisions. They are what drive us.
We are:
Driven by integrity – We're driven by honesty, transparency, and trust. We know that actions speak louder than words. We hold ourselves to higher ethical standards that help build credibility and follow through on commitments. We believe that integrity isn't just a value, it's the compass that steers us toward success.
Driven by a passion for service – We’re driven by doing more, by empowering others to succeed. We’re proactive problem solvers. We live for a challenge and we love to help. We go above and beyond. For us, service is more than a mindset, it’s a way of life. It’s our passion.
Driven by collaboration – We’re driven by common goals, common understanding and uncommon communication. We start on the same page and work side-by-side, building momentum and measurable progress at every step along a shared path to success.
Driven by accountability – We’re driven by a fierce sense of responsibility. We know the buck stops with us and we take that seriously. We hold ourselves accountable to our clients, to our environment and to each other. We don’t just say it, we show it. We make it happen and we measure it.
Driven by innovation – We’re driven by what’s now and what’s next. For us it’s about never settling for the status quo. It’s about staying one step ahead and embracing change. It’s about pushing forward through shared ideas, new approaches, and new solutions to achieve things never thought possible.
If you'd like to join the USPack Services Team, fill out our online application, or reach out to our Recruiting Team for current job opportunities at: Recruiting(AT)gouspack.com
Top Skills
Iso 9001:2015
MS Office
Power BI
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