The Provider Onboarding Manager will lead the onboarding of childcare providers, supporting their growth and ensuring they are adept with Wonderschool's products.
*Must be based in Michigan.*
Position Summary:
Wonderschool is harnessing the power of technology to provide comprehensive support to child care providers operating out of their homes as well as in the government and non-profit sectors. Our products enable childcare providers to create high-quality environments and meet the demands of their business, while also helping parents in need of childcare solutions through the creation of an accessible marketplace.
Wonderschool is looking for an exceptional Provider Onboarding Manager to support our provider network through product onboarding, business sustainability, and growth and licensing. You will interact daily with Providers and are quick to learn about technology products and licensing regulations.
You will:
- Deliver an excellent Provider experience by managing the onboarding process for Providers
- Train and onboard Providers to the Wonderschool suite of products
- Support new Providers in their journey to become opened and licensed
- Help Providers grow their businesses and make more money
- Be super organized; track provider journey in CRM (Hubspot)
- Travel up to 50%
- Empower Providers to be self-starters, to proactively find answers to their questions, and to become adept users of Wonderschool’s products
- Work closely with sales, customer support, and engineering to report issues and bugs
- Contribute to the positive, high-performing, and winning culture of the provider team
You have:
- 3+ years of onboarding, customer service, or account management experience in the technology or education space
- Comfort with high volume/velocity customer interactions
- Exceptional written and verbal communication skills demonstrated through email, video demos, and audio calls
- Prior experience using Hubspot or another CRM solution
- Willingness to travel up to 50%
- Fluency in Spanish (preferred)
- Demonstrated embodiment of Wonderschool values:
- Delight Customers: Empathy and patience for our customer base
- Be Scrappy: Quick learning, curiosity, and adaptability in an ever-changing start-up environment
- Be a Driver: Strong problem-solving skills
Reports to Senior Manager, Provider Operations
Top Skills
Hubspot
Similar Jobs
20 Hours Ago
Easy Apply
Easy Apply
Cloud • eCommerce • Information Technology • Retail • Software • Database
As a Senior Frontend Solutions Architect, you will guide customers in implementing commercetools products, lead solution design, and ensure effective communication between technical and business teams.
Top Skills:
AWSAzureGCPGitNetlifyNextjsReactTypescriptVercel
Fintech • Information Technology • Software • Financial Services
Provide strategic technical guidance and architect custom solutions for Alloy clients, ensuring they maximize product usage and client satisfaction.
Top Skills:
CSSHTMLJavaScriptNode.jsPostgresReactRest ApisSQL
Artificial Intelligence • Hardware • Information Technology • Security • Software • Cybersecurity • Big Data Analytics
The Field Service Technician ensures customer satisfaction through technical support and training for video system deployments, resolving issues and collaborating with internal teams.
Top Skills:
Router ConfigurationTcp/IpWi-FiWindows
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
