Senior Technical Account Manager

Alloy helps solve the identity risk problem for companies that offer financial products by enabling them to outpace fraud and confidently serve more people around the world. Over 600 of the world’s largest financial institutions and fintechs turn to Alloy to take control of fraud, credit, and compliance risk, and grow with the clearest picture of their customers.

Through our values: Be Bold, Get Scrappy, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong. See how we’ve been continuously recognized and named one of Inc. Magazine’s Best Workplaces, Forbes America’s Best Startup Employers, Best Fintech to Work for by American Banker, year after year.

Check out our investors and read more about us here.

The Technical Account Manager (TAM) team is responsible for providing strategic technical guidance and architecting custom solutions for our clients, ensuring that they’re leveraging our products as effectively as possible. This role aims to increase client satisfaction and revenue through retention. You will handle project-based technical post-implementation needs as defined by CSMs, scope out use cases and custom configurations, and offer creative technical solutions supported by bespoke documentation to Alloy clients.

Alloy operates in a hybrid-work environment. We look to foster collaboration and community by having our local employees onsite twice a week, and remote employees onsite once a quarter. 

As Alloy grows, we’re scaling our Technical Account Management (TAM) team to deliver strategic technical partnership at every stage of the client lifecycle. This role is for a Senior TAM  - someone who can independently own complex client relationships, drive technical strategy at scale, and mentor peers in best practices. As a Senior Technical Account Manager, you’ll act as both a trusted technical strategist and a leader within the TAM function, shaping how Alloy clients adopt, optimize, and scale on the platform.

Key responsibilities include:

• Owning Complex Client Portfolios – Independently manage large, strategic accounts with multiple stakeholders, ensuring they adopt Alloy’s platform effectively and scale confidently.
• Strategic Scoping & Solutioning – Translate ambiguous client needs into structured solutions, from custom configurations to future-state architectures, with an eye toward scalability, compliance, and resilience.
• Thought Leadership & Best Practices – Define and standardize best practices for roadmap alignment, migrations, integrations, and health checks; share these across clients and internally.
• Cross-Functional Influence – Collaborate deeply with Product, Engineering, and Support, advocating for client needs while balancing long-term platform health.
• Proactive Partnership – Lead technical roadmap sessions, identify optimization opportunities, and drive adoption of underutilized or advanced features.
• Migration Leadership – Scope and oversee complex migrations (e.g., Journeys, SDK updates, new service integrations), ensuring clients adopt best practices and avoid technical debt.
• Mentorship & Enablement – Support onboarding and growth of new TAMs, sharing frameworks, playbooks, and lessons learned to elevate team execution.

We’re looking for someone who combines technical depth with strong client-facing skills and thrives in a collaborative, cross-functional environment.

• 6–8+ years of experience in Technical Account Management, Solutions Engineering, Implementation, or similar client-facing technical roles
• Strong technical skills across:
  • REST APIs
  • Backend languages (Node.js preferable)
  • SQL (PostgreSQL preferable)
  • Web development (JavaScript, HTML/CSS, React)
• Experience scoping complex solutions, guiding migrations, and driving platform adoption
• Exceptional communication skills, able to present to executives as well as collaborate with client engineers
• Demonstrated ability to define and scale best practices across multiple accounts
• Experience mentoring peers or junior team members
• Background in financial services, fraud, or compliance is a plus
• Ability to travel 2-4x a year for client engagements
• Ability to be a part of a client production readiness and support production launches (these occasionally occur outside of 9a-5p hours)

We're a lean team, so your impact will be felt immediately, and opportunities will grow as the company scales up. If this all sounds like a good fit for you, why not join us?

Alloy is committed to fair and equitable compensation practices. Below is the anticipated starting base compensation range for this role; however, pay may vary depending on job-related knowledge, in-demand skills, relevant experience, and/or geography. In addition to a competitive base salary, this position is also eligible for equity awards in the form of stock options (ISOs) as well as a competitive total benefits package. Your recruiter will be happy to walk you through the details and what compensation could look like for you specifically!

This position has a salary range of $150,000 to $175,000 with additional variable compensation.

• Unlimited PTO and flexible work policy
• Employee stock options
• Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options
• 401k with 100% match up to 4% of annual employee compensation 
• Eligible new parents receive 16 weeks of paid parental leave 
• Home office stipend for new employees
• Annual Learning & Development annual stipend
• Well-being benefits include access to ClassPass, OneMedical, and Spring Health 
• Hybrid work environment: employees are expected to work Tuesdays and Thursdays from our HQ in Union Square, Manhattan. Tasty lunches catered from a variety of local restaurants and frequent employee-organized cultural events contribute to our positive office energy. On Monday/Wednesday/Friday most employees Zoom into work from home while some take advantage of the quieter office.

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Alloy is proud to be an equal-opportunity workplace and employer. We’re committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. We are committed to an inclusive interview experience and provide reasonable accommodations to applicants with visible and invisible disabilities. We encourage applicants to share needed accommodations with their recruiter.

All Alloy jobs are listed on our careers page. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with an alloy.com email address. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information during the recruiting process. If you’re ever unsure, please contact us directly via our website before sharing personal information.