Nearly half of patients needing medical equipment at discharge don’t get it in time. The ordering process is too convoluted and is still primarily handled by fax. These inefficiencies lead to higher cost of care and poorer patient outcomes. In the most extreme cases, this equipment means life or death. At Parachute Health, it is our mission to make sure that every patient gets what they need, when they need it. We achieve this by driving efficiency through digital connectivity into every aspect of the ordering process, making it delightfully simple.
We’re leading the charge with a platform that is 10 times faster than the status quo. We connect with major hospitals, payors, and suppliers of life-saving products. Our vision of a “delightfully simple” digital ordering experience for clinicians pushes us forward to transforming the world of post-acute care.
We’ve built a strong network of clinicians, suppliers, health plans, and patients that we serve every day—but we’re ready to amplify our story in a bigger, more systematic way. That’s where you come in.
What You’ll Do
- Digital Transformations - Work closely with our Customer Success team to coordinate partner launches post-sale. Onboard health systems and post-acute referrals to the Parachute Platform utilizing strong project management principles. Partner with customer leaders to drive rapid growth of Digital Ordering across their network.
- Activations - Dig deep on process and recommend workflow solutions to streamline client operations and improve the user experience. Retain clients by using feedback and data to identify at-risk behaviors and proactively engage with clients to provide solutions.
- End User Training - Roll-up your sleeves to lead demos & trainings tailored for each partner and ensure users have appropriate support
- Integrations - Become an expert in Parachute Platform interoperability and utilize our many EHR integration opportunities to embed seamlessly within our partners’ workflows
- Data Reporting - Develop and share insights externally to partners and collaborate on opportunities/challenges cross-functionally
- Process Improvement - Identify and execute on process improvements to make our onboarding and transformation process more effective
- New Product Launches - Show partners the delightfully simple experiences we build and roll them out, communicating feedback to our Product teams
About You
- Process oriented; develop roadmaps to operationalize account strategy
- Problem solver; adaptable with a relentless solutions mindset
- Demonstrated leader and self-starter within a cross-functional team
- Strong communicator who can extract and synthesize info from experts
- Customer-centric with expertise in account or client management
- Fast learner who can come up to speed on detailed topics quickly
Requirements
- Passionate about improving patient outcomes in the healthcare space
- Minimum 3-5 years in consulting or project-based work in healthcare
- Customer-facing experience within healthcare, focusing on institutional players (hospitals, health systems, payors) preferred
- Prior software or SaaS experience highly preferred
Benefits
- Medical, Dental, and Vision Coverage
- 401(k) Retirement Plan
- Remote-First Company with the option to work at our office located in New York City
- Equity Incentive Plan
- Annual Company-Wide Bonus (up to 15%)
- Flexible Vacation Policy
- Summer Fridays - 5 Fridays Off During Summer (Separate From PTO)
- Monthly Internet Stipend
- Annual Home Office Stipend
- Co-Working Space Reimbursement
- Annual stipend for education and development
Base Salary
$75k-$120k
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We are proud to be an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
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