Success Implementation Lead

| Greater Boston Area

Panorama is on a mission to radically improve student outcomes by helping educators act on data. We're working toward a world where every student has great teachers, great schools, and a great education. Thousands of schools use the Panorama platform as an important tool for improving education through data, from helping teachers hone their practice, to engaging with families, to building school culture, and beyond. Panorama is rapidly growing: today, more than seven million students receive a better education because of Panorama, and we hope to serve many millions more students in the coming years.

Panorama’s Client Success team partners with hundreds of school districts and charter networks to take them from "We just signed up for Panorama" to "Panorama helps us fundamentally improve outcomes for our students.”

We’re looking for a Success Implementation Lead to help schools and districts roll out our new product, Panorama Student Success. The Implementation Lead’s key responsibility is to partner with schools and districts to ensure we successfully integrate key data streams such that student data is accurately and clearly rendered in the Panorama Student Success platform.

The Success Implementation Lead thrives in novel, high-stakes, high-complexity situations, using diplomacy and precision, with attention to detail, problem-solving, and matchless client support. In this role, a collaborative spirit with the client and colleagues is a must. No detail is too small, and clear and concise communication is pivotal. We preserve confidentiality with ironclad integrity.

Key Responsibilities:

  • Work with a portfolio of 20-40 clients on ensuring their student data is accurately integrated with Panorama data systems to populate the Success platform
  • Be the internal expert on the client’s technical needs. Serve as the liaison between client data teams and Panorama’s engineering team to hold both groups accountable to mutually agreed upon timelines and deliverables
  • Deliver Panorama Student Success data on time and error free
  • Reply quickly to client needs
  • Solicit feedback from clients to inform product development and enhance the client experience, both with incremental improvements and game-changing innovations.
  • Adjust and improve existing processes and create new ones that help the team produce quality work more quickly
  • Partner with colleagues to manage a portfolio of shared clients and identify creative ways to scale and offer more efficient and enhanced support

What we’re looking for:

  • 3 or more years of work experience, ideally in project management, technology, and/or education
  • Strong task & timeline management skills; demonstrated ability to prioritize multiple tasks with competing deadlines
  • A skilled problem-solver; able to solve immediate problems while also identifying the root cause and developing plans to prevent similar challenges in the future
  • Organized and detail-oriented with outstanding project management skills and a “no task is too small” mentality
  • Strong verbal and written communicator; able to communicate complex ideas and questions clearly and concisely
  • Strong listening and questioning skills to gain a strategic understanding of partner needs and challenges.
  • A team player who is also able to work independently
  • Adaptable self-starter who is skilled at creating structure in scrappy, fast-paced, rapidly-growing environments.
  • Passion for improving education and for helping clients use Panorama successfully to improve their schools and classrooms
  • Proficient in Google Suite and Microsoft Office; experience using Jira and Helpscout a plus
  • Willingness to learn and ask questions

Panorama Education is dedicated to building a diverse and inclusive company because we serve students, educators and families from tremendously diverse backgrounds and identities across the country; we’ve seen how our product and impact are strengthened the more we reflect that diversity. In addition, we have found (and we believe the research) that diverse teams are higher-performing, and we embrace the varied perspectives that our team members share with each other.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • RubyLanguages
    • Ruby on RailsFrameworks

Location

We're on School Street above the Walgreens at Downtown Crossing. We're just a few minutes walking distance from the Blue, Orange, and Red Lines.
24 School Street, Boston, MA 02108

Insider's spotlight

What’s the vibe like in the office?

We work really hard because we care deeply about what we do and who we do it for. Our rich diversity allows for collaboration with people from all walks of life to build something meaningful and impactful for our future. I would be remiss in not saying that I work with some of the most hardworking, intelligent, and admirable people I’ve ever met.

Jen

Product Support Manager

What makes someone successful on your team?

Being eager, highly adaptive, dependable, and believing that our work is significant. For example, we’ve prioritized schools visits this year. As an engineer, I saw our product in a whole new light when I watched teachers actually interact with it as a normal part of their day. This allows us to carefully and thoughtfully craft our product.

Jemma

Engineer

How do your team's ideas influence the company's direction?

We empower each team member to build plans to turn strategy into reality. We believe that leveraging everyone’s unique skills and experiences will yield the best possible outcomes for our clients and cultivate an environment of teaching & learning.

Katie

CFO

What are Panorama Education Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Daily Meals Provided
Stocked Kitchen
Happy Hours
Fitness Subsidy
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

We work really hard at Panorama so we make sure our team members are comfortable and well supported by benefits and perks that are motivating and encourage them to build longterm careers with us.

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