Strategic Development & Implementation Change Leader
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Develop Change Strategies
- Identify, lead the development, facilitation and execution of complex initiatives using strategic business performance management and change management methodologies and related tools.
- Develop a change management strategy and plan in partnership with business sponsors to identify the change vision and approach for driving business objectives.?
- Coach and lead project teams and leaders in organizational and individual change activities.
- Work closely with business sponsors to enable them to actively lead and reinforce change initiatives.
Lead Change Management Activities
- Establish and lead change networks to create broad business engagement.
- Assess change readiness and develop activities to enable stake holders to embrace change, including communications, training/education, coaching and reinforcement.
- Lead the development of effective communication strategies and communication plans to help shift mindset.
- Work with project managers to integrate change management deliverables and milestones into project plans, where applicable.
Reinforcing Change
- Partner with business leaders to understand change adoption and develop reinforcement plan.
- Identify areas of resistance and problem solve to implement solutions that accelerate adoption of change.
- Define and help administer change readiness assessments to understand change adoption and create strategies to address change risks.
?Continuous Improvement
- Build mastery with transformational approach, tools, and techniques such as: defining and educating client area on policyholder/customer requirements and expectations; seeking and integrating customer feedback from a variety of sources to identify improvement opportunities; using Lean principles to identify and document end-to-end value streams, eliminating waste, bottlenecks and avoidable waiting
time. Design optimal work cells and standard work processes, aligning people and work to meet customer demand.
- May act as a sustainability agent dedicated to driving sustainability of continuous improvements by deepening the adoption of Lean practices, mindsets and behaviors and ensuring individuals in the business unit have the necessary problem-solving skills, mindsets and operational behaviors to support continuous improvement.
- Relentless development of one?s self by continuously staying ahead of Change Management best practices, research and business trends.
Qualifications Required
- Minimum four (4) years of relevant experience in consulting or an industry role, with experience in change management and organizational development
- Minimum two (2) years of experience leading and mentoring project teams on relevant engagements
- Bachelor?s degree or equivalent business experience
- Experience and broad knowledge of change management principles, methodologies, and best practices; Certification in the Prosci? model (or another equivalent Change Management certification)
- Familiarity with project management approaches, tools and phases of the project lifecycle
- Exceptional communication skills ? both written and verbal
- Strong, demonstrated presentation skills, including both development and delivery of content
- Ability to engage, influence and communicate effectively through multiple levels of the organizational structure
- Demonstrated ability dealing with ambiguity when driving a change management strategy, while also acting with urgency
- Demonstrated success with projects and programs requiring you to adapt and be agile on short notice
- Proven ability to develop strong working relationships and establish credibility across organizational levels
- Build & Maintain a positive working relationship with teammates and matrix partners
- Continually strive to improve their own skills and competencies by demonstrating initiative to participate in ongoing coaching and training programs
- Self-directed and capable of leading a team of professionals, as a cross organizational and cross discipline team leader, to drive sustainable change.
Preferred Qualifications
- 8 years of relevant experience in consulting or an industry role, with experience in change management and organizational development preferred
- Masters degree preferred
- Project Management or Agile certifications (e.g. PMP, CAPM, Scrum Master) a plus
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