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Boston, MA

Sr S&OP Program Manager, New FC Launch at Chewy

| Greater Boston Area
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Our Opportunity

Chewy is looking for a Senior Supply Chain Program Manager, New FC Launch, with working knowledge of Demand Planning, Supply Planning, Transportation and S&OP to join our exciting and fast-paced team in Boston, MA. The primary focus of the Senior Program Manager in this role is to own the roadmap for New FC Launch Program. Launching a new FC has a lot of moving parts that requires significant coordination between teams to ensure smooth execution. As the program manager you will seek to standardize FC launch processes and maintain a pulse on all developments that impact the network. The key responsibility of the program manager is to communicate and execute the network changes over time with the help of the stakeholders.

This role will require a collaborative mindset that is able to influence decisions cross-functionally and be able to relay appropriate information to the stakeholders within Supply Chain and FC Operations. Our ability to have the right products in the right place at the right time is critical to the continued growth of Chewy. Your work has a direct link to the organization's growth and transformation over time and plays a key role in growing the overall capabilities of the network. This role will have a significant impact on our overall business, and the right candidate will need to be ready to operate with a high degree of autonomy from day one.

What You'll Do:

  • Cross Functional Coordination between the Network Topology, Supply Planning, Demand Planning, S&OP, Data Science, and FC Operations teams on planned updates to our fulfilment network
  • Create a scalable and repeatable process for launching an FC. Activities for standard process should include generating simulations, sharing projections, ensuring processes like buy-ups, assortment, demand finalization are complete. Other technical details like master data gathering, and system setups, etc. should also be part of that plan
  • Build and own the cross-functional roadmap of activities required to ensure the proper ramp up of an FC within accelerate timelines
  • Build and own the cross-functional  roadmap
  • Collaborate with the Demand Planning,  In-stock Management, Transportation, Supply Chain Execution & Planning (SCEP), and FC Operations teams to ensure that all planned activities are being performed in a timely manner
  • Report up to leadership on the health and metrics important to successful execution of the established roadmap
  • Communicate the FC ramp plan and organize activities to get stakeholders engaged on their respective areas from forecast, assortment, ordering, transportation, and FC operations
  • Collaborate with various PMs in Supply Chain and IT, to ensure processes and capabilities required for FC Launch are present on their roadmap and will be available to launch the building on time
  • Conduct execution meetings during ramp with stakeholders to ensure close coordination between teams
  • Build long-term, sustainable, and scalable processes that ensure the Supply Chain strategy is successfully executed across all cross-functional teams

What You'll Need:

  • Bachelor’s Degree in Supply Chain, Engineering, or Business
  • Strong analytical skills including SQL and Advanced Excel, including the ability to pull data and use it to identify and solve ambiguous problems.
  • Experience defining program requirements and using data and metrics to determine improvements
  • 4+ years of experience in Supply Chain Management areas of Forecasting, Planning, Optimization or Logistics
  • 4+ years of qualitative/quantitative data analysis related to Supply Chain, Operations, Transportation, Logistics, or Inventory Management
  • 7+ years of experience in program or project management in working with tech and non-tech teams or 7+ years of experience delivering cross functional projects
  • 5+ years of experience analyzing and communicating results to senior management
  • Up to 10% travel required


  • MBA or Master of Science in Supply Chain, Engineering, or Operations disciplines
  • Prior experience with Lean and/or Six Sigma analytical techniques
  • Previous experience with Fulfilment Center or retail assortment planning
  • Demonstrated ability to think big and influence across all levels of an organization
  • Proven track record of taking ownership and driving results
  • Superior professional writing and communication skills
  • Successful delivery of technology solutions
  • E-commerce background a plus
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact [email protected] 
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Where we are

Located in the Fort Point neighborhood, home to many of Boston's hip and upcoming restaurants along with emerging technology companies.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • VueJSLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • GRPCFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • VerticaDatabases
    • AerospikeDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • UXPinDesign
    • ConfluenceManagement
    • JIRAManagement
    • dotCMSCMS

What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Chewy sponsors office sports leagues year-round.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross-functional lunch and learns.
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks

An Insider's view of Chewy

What’s the vibe like in the office?

Fast paced! We work in "doggy-years" here. It's a place where talent and hard work is valued and where team members can think big and can bring their dreams to life.


Senior Technical Recruiter

What kinds of technical challenges do you and your team face?

At Chewy, one of our operating principles is Accelerate Time. We release new features weekly, fail fast, and iterate often to bring incremental progress quickly to our Pet Parents. Our success is driven by a customer first mentality, a culture of collaboration, and empowering individuals and teams.


Associate Director, Product Management

How does the company support your career growth?

Chewy gives a significant amount of freedom and autonomy to do your best work. I am able to pursue the most important objectives, and work that I really enjoy. It’s an amazing feeling to see your hard work pay off immediately and have a positive impact on the team—and something that makes life at Chewy really unique!


Human Resources Business Partner

How do you make yourself accessible to the rest of the team?

Aside from the standard 1x1s and team meetings: 24/7 via text, email, chat, voice and during business hours by walking around the office engaging in conversation, listening to current challenges and proposed solutions.


VP, Software Engineering

What projects are you most excited about?

Collaborating with so many different teams on a daily basis and seeing how we all come together to help pet parents find the products that they need for their pets.


Senior Integrated Marketing Manager

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