Sr Director, Technical Implementations at Interactions

| Greater Boston Area
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Let me tell you about an artificial intelligence (AI) company that you probably have never heard of, but you will.  As a matter of fact, this company is the world’s largest independent AI company and it’s headquartered in the Boston area.  We operate at the intersection of customer experience and AI – two of today’s hottest and most dynamic industries.


Interactions’ mission is to create amazing customer experiences by advancing AI technology that understands and engages on a human level.  The human element of what we do not only relates to how we differentiate our AI technology, more importantly, it informs and guides our focus on our most valuable asset, our employees.  We endeavor to create opportunities for our employees to advance their skills, their interests, their passions, their careers and their lives. Like all companies, we’re not perfect, but we are committed to continually improving our employee value proposition, one that centers on competitiveness, flexibility and an appreciation for individuality.


For prospective employees, if that sounds challenging and exciting, we’d love to talk to you.  

Serves as a senior contributor with expertise in business process modeling and data interoperability requirements for our strategic enterprise customers. This person is responsible for configuring, delivering and supporting high quality product-based client software integrations with our platform.


Essential Job Functions:

  • Engage with customers to lead and guide solutions for technology integrations including customer data systems, telephony /CTI platforms, Agent Desktops, and network

  • Advise on API integrations with technical teams for functional aspects, enhancements, modifications, and scalability

  • Provide technical guidance and support to internal staff and customers.

  • Establish defined and repeatable integration solutions in the areas of

    • Customer Data integration

    • Telephony/CTI platform Integration

    • IVA Applications

  • Define processes for client and cross-organizational dependencies spanning R&D, Platform, Net Ops, Technical Operations

  • Establish and grow team of Integration Architects/Technical Account Managers


Other Duties and Responsibilities:

Preparation, Knowledge, Skills and Abilities:


  • 4 year degree in Business or related field

  • 5+ years of leadership and staff management experience

  • 10+ years experience in architecting customer integrations for data systems and telephony/CTI including management of external customer implementations

  • Implementation experience with Virtual Assistant Applications, CTI, Contact Center, and Customer Care Applications.

  • Experience in back-office, CTI, and telephony infrastructure and deployment common practices.

  • Travel up to 20%

  • Excellent written and verbal communication skills, including strong speaking and presentation abilities

  • Ability to collaborate actively & effectively with multidisciplinary team

  • Can work and thrive in a fast-paced, rapid growth environment

  • A team player with passion, initiative, and leadership ability

  • Solution oriented, inventive and self-starter. Accustomed to fast-paced environments and managing multiple projects with independent delivery schedule



Supervisory Responsibility:

Lead, coach, and inspire PM team


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We are located in historic Franklin, MA home to the first public library. With public transportation, the commuter rail is walking distance!

An Insider's view of Interactions

What’s the vibe like in the office?

Interactions definitely has a work hard/play hard environment! Our hard work pays off in the form of different social events throughout the year, including mini-golf tournaments, halloween decorating/costume contests, Oktoberfest, and lawn games during the summer time!


Software QA Engineer

What is your vision for the company?

It is motivating and inspiring to listen to the success stories from our Clients and their customers. Our ability, as the technology team and the company to deliver a secure, reliable and scalable Platform that delivers the best of breed of our Conversational AI and Human Assisted Understanding technologies, is a major source of pride!


Sr. VP of Engineering

How would you describe the company’s work-life balance?

Interactions recognizes that our families, our hobbies, our physical & mental health, and our work are all equally important in creating employees who are strong, productive, and successful. We have an environment where people want to come to work, and also feel secure in their time away from work with generous PTO and flexible work schedules.


Talent Acquisition Coordinator

What are Interactions Perks + Benefits

Daily stand up
Open door policy
Team owned deliverables
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Commuter Benefits
Stocked Kitchen
Some Meals Provided
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Interactions offers employees professional development opportunities like the ability to attend job related conferences and seminars.
Lunch and learns
Interactions hosts lunch and learn meetings once per month.
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