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Solution Consultant, Subscription Team

| Greater Boston Area
SHYFT was founded on a simple yet powerful idea – through powerful analytics find meaningful patterns in complex data that impacts and shapes the future of healthcare. Over the last decade our technology has played a critical part in changing how companies connect and visualize healthcare information. As a leader in this quickly evolving industry, a career at SHYFT offers countless ways to make an impact in a fast growing company. 
Position Summary 
As a Solution Consultant on the Subscription team at SHYFT, you will work as part of a team supporting customers in Subscription engagements. The Subscription team’s focus is ensuring successful subscription engagements with customers. The team maintains & grows strong customer relationships, drives operational efficiency, and guides customers through Subscription enhancements of their configuration of the SHYFT platforms. The Subscription team is the consistent face of SHYFT to our customers and it is critical that the team deliver an amazing customer experience. 
We are seeking individuals who are enthusiastic about Customers and understand the challenges facing healthcare organizations. Our Implementation team members are driven, collaborative, embrace challenges, creative thinkers, and grounded in delivering the best possible value for the customer while not losing site of the importance of meeting internal metrics.
This role is located in Waltham, MA and reports into the Engagement Manager, Subscription.

Key Responsibilities:

  • Individual contributor for SHYFT Subscription customer engagements 
  • Responsibilities include process management, ad hoc analyses, solution QA, and documentation 
  • Manage assigned work to project timelines. Escalate to the team when deliverables are in jeopardy.
  • Be a proactive member of the team. Assist team members when possible. Identfy ways to improve Subscription Solution methodology, processes, and the customer solution.
  • Learn the Subscription Solution methodology and project and customer management skills
  • Gain subject matter expertise in the Life Sciences industry and the SHYFT products 

Position Requirements:

  • BS/BA preferably in a quantitative field of study. Internship and/or professional work experience, especially in consulting, analytic or technical setting, is a plus. 
  • Experience with Agile / Lean and SQL is a plus 
  • Strong Excel skills 
  • Eager to learn 
  • Motivated self-starter and abiity to thrive in a high-growth and fast-paced work environment 
  • Detailed oriented and take ownership attitude 
  • High-energy team player with strong organizational skills, and ability to multitask 
  • Data integration and analytics experience are desirable. Knowledge of and software tools/ database software is a plus. 

Benefits include:

  • Competitive compensation 
  • Employee Stock Program 
  • Generous Rewards 
  • 401K Matching 
  • Medical 
  • Dental 
  • Vision 
  • Paid Vacation/Sick Pay Program 
  • Holiday pay 
  • AD&D and Life Insurance 
  • Company Outings/Social Events 

 SHYFT Analytics, a Medidata company, is the leading platform for commercial and real-world data analytics, with products designed specifically for the pharmaceutical, biotech, and medical device industry. SHYFT’s data analytics platform is the most efficient and scalable way to transform massive amounts of complex healthcare data into on-demand clinical and commercial insight. SHYFT is headquartered in Boston with offices in San Francisco and New York City. Learn more about SHYFT at www.shyftanalytics.com, or follow the company on Twitter @SHYFTAnalytics or LinkedIn.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • JavascriptLanguages
    • PerlLanguages
    • D3JSLibraries
    • jQueryLibraries
    • Ember.jsFrameworks
    • Microsoft SQL ServerDatabases
    • Google AnalyticsAnalytics
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

SHYFT is located in the historic Watch Factory building in Waltham, MA. Short walk to the commuter rail, Moody St, and the Charles River running path
203 Crescent Street, Suite 203, Waltham, MA 02453

An Insider's view of SHYFT Analytics

What’s the vibe like in the office?

SHYFTers are guided by core values which ensure a safe, comfortable, energetic, collaborative and fun place to work. Everyone shares a company vision which we are all proud to uphold. At SHYFT, everyone is involved, heard and valued. There is mutual respect, trust, transparency and accountability which makes a feedback culture flourish.

Carmela

Product Engineering Manager

How do you collaborate with other teams in the company?

Early, often, and broadly! In order to fully understand what motivates our stakeholders, marketers have to rely on frequent and close collaboration with the various internal teams that interface with them on a daily basis – from Product, to Customer Success, to Sales, and beyond. Without collaboration, Marketing would be a ship without a rudder!

Kent

Director, Product Marketing

How has your career grown since starting at the company?

One of the best aspects of being a SHYFT employee is having the flexibility to try different things and choose your growth area. In my 1.5 years here I was not only able to participate in projects and flex skills I have not used before, I also had the chance to solve challenges in product, sales, and contracting. SHYFT has invested in my growth.

James

Senior Business Analyst

How do you empower your team to be more creative?

Creativity blossoms where there is no fear of failure. Failure is a fundamental part of the creative process – it is the only way to learn, adapt and ultimately, succeed. Fear of failure shackles our thinking in unconventional ways. Eliminating fear frees us to investigate ideas that we would otherwise deem improbable – and makes them possible.

Priya

Chief Product Officer

What's the biggest problem your team is solving?

My team is currently focused on building the next gen of SHYFTs’ largest application. Its an all hands on deck initiative with lots of challenges, but its rewarding to see the vision come to reality.

Were motivated to be building something great, something that we all contributed to formulating. We saw ways to improve what existed, so we did!

Adam

Senior Software Engineer

What are SHYFT Analytics Perks + Benefits

Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

We have plenty of perks , but it’s not what we want to be known for! We recently doubled our office space with an amazing build out. The office is now extremely open, comfortable, and collaborative. We built the SHYFT bar with 2 beers on draft, nitro cold brew and iced teas, multiple BEVI stations, snacks galore all day long, LeanBox, Lunch Delivery service, monthly happy hour on Moody St, SHYFT Holiday party, Summer/Golf Outing, and monthly cultural initiatives driven by our A-Team.

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