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Solution Architect

| Greater Boston Area

Role Summary:

The successful candidate will work as a member of the Solution Architecture team. This person will function as a lead architect, senior product advisor & strategist, implementation and integration advisor for pre-sales opportunities based around Voice, Video and Collaboration technologies in the UC space.

The person will represent Fuze in the field on key strategic sales accounts and speaking events. This person will need to be comfortable talking with all levels of an organization - from engineering to executive.

Candidate Summary:

While one off solutions are an aspect of the role, the ideal candidate should be experienced in producing repeatable, scalable and supportable solutions. They must be able to document the solution and processes for both the customer, Fuze Product and Operational teams.

The candidate must be a logical thinker who will be able to go into a situation, figure out the logic of whatever is happening and provide a solution to the situation or assemble the right people to do so. In doing so they will contribute to enabling the team to learn from these situations through continual self-assessment and improvement.

At Fuze we work with a core belief that employees are more productive if they have control over the ways they carry out their responsibilities. Respective to this, the candidate must be a self-starter who can demonstrate logical thinking to deliver the desired outcome.

Through critical thinking, the ideal candidate must be inquisitive and have the capability to question information presented to them, adjust their perspective based on new information and be able to combine the information effectively, so it can be delivered as a qualified solution.

What you’ll do:

  • Engage with prospective customers and key strategic accounts for technical, architecture and roadmap or company vision conversations and presentations
  • Navigate the sales process and prospect opportunity to only being solved by Fuze
  • Align customer requirements with product and technology, delivering customized solutions during presales stage of opportunities.
  • Plan and execute proofs of concept that lock down a technical win
  • Advise and drive product team on product enhancements or priority changes
  • Advise implementation team on customer deployment solutions
  • Act as advocate for the needs of the presales and sales organization back to the product organization
  • Develop new product and integration prototypes as part of the customer life cycle
  • Deliver product specifications to product team
  • Maintain a consistent cadence with product to understand and influence detailed product roadmaps
  • Produce implementation application notes, design guidelines and reference architectures for use by the field pre-sales team, post sales and product teams
  • Development, creation and sponsorship of events like customer workshops, Webinar, etc that can bring in customers and prospects and generate interest and leads in Fuze technologies
  • Master the technology, industry, and competition

What we need from you:

  • Proficient in written and spoken business English
  • Accomplished communicator and influencer, able to work with customers, users, senior level management, sales and peers
  • High organization, note taking skills and follow through
  • Self-motivation, technical curiosity and an internal drive for success
  • Experience in enterprise sales
  • True ownership of your responsibilities
  • A true love for products and innovation within the marketplace
  • A high level of comfort in a dynamic atmosphere of a technical organization with a rapidly expanding customer base
  • Strong presentation skills and the ability to communicate professionally in written responses to emails
  • An organized, analytical and professional approach and to be able to eliminate obstacles through creative and adaptive tactics
  • Strong written and verbal communication skills
  • Ability to travel, do whatever it takes to win, and seek feedback and development to continuously improve.
  • Intellectual curiosity
  • Coachability

Technical Qualifications:

  • 5-7 years total experience
  • Very strong network background and experience
  • Experience with Implementations, R&D Projects, Integrations, Hacks….
  • Formal or informal coding experience and familiarity with Github
  • A sound knowledge of a wide variety of technology
  • Knowledge of Unified Communications, including voice, video, IM & Presence.
  • Previous experience with 3rd party integrations including CRM & API
  • Knowledge of networking to support UC
Read Full Job Description

Location

We're right in the heart of Copley Square with plenty of restaurants & bars in the area. The office is easy to get to with train & bus stops nearby.

An Insider's view of Fuze

What are some social events your company does?

Once a quarter, we host a theme party in our offices to get everyone together. Fuze Cruise, summer camp, Halloween, and a holiday party with a cookie swap to name a few of the recent ones. We also have a softball league during the summer and fall, and have done a few volunteer outings at local charities.

Amanda

Marketing Director

How do you collaborate with other teams in the company?

Fuze understands the importance of hiring the right people, preparing them to succeed and creating a culture of collaboration that mirrors that of the solution we sell.

Becca

Account Executive

How has your career grown since starting at the company?

Working at Fuze since 2014 has been immeasurably rewarding both personally and professionally. I've made lifelong friends, rubbed shoulders with business leaders from coast to coast, and taken my career to a level I didn't think possible.

Josh

Area Director, New England

What unique initiatives do you have that encourage innovation?

We look for people who have high energy and are up for a challenge. We're in the business of transitioning enterprises to the cloud with communication and collaboration software. Our market potential is massive when you think about the millions of knowledge works in global enterprises today.

Colin

CEO

What are Fuze Perks + Benefits

Fuze Benefits Overview

At Fuze, we believe in the power of our employees. Great employees build and support innovative products and make sure our customers are happy with the services we provide. With that, we offer a variety of perks and benefits to ensure our employees feel empowered.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Fuze offers an FSA and HSA to help employees cover out-of-pocket costs with pre-tax contributions.
Disability Insurance
Fuze offers disability insurance for all employees.
Dental Benefits
Fuze offers dental plans for each employee.
Vision Benefits
Fuze offers vision plans for each employee.
Health Insurance Benefits
Fuze offers a variety of health insurance plans for each employee.
Life Insurance
Pet Insurance
Wellness Programs
Fuze offers discounts to select area gyms.
Retirement & Stock Options Benefits
401(K)
Company Equity
Fuze offers stock options through its employee profit sharing program, including vesting over a four-year period.
Performance Bonus
Depending on the role, employees are eligible for a performance bonus.
Child Care & Parental Leave Benefits
Flexible Work Schedule
Fuzers work the hours they need to get their jobs done. This allows them to create flexibility in their schedule when needed.
Remote Work Program
Fuze has an official Work from Anywhere policy, in which employees can work with their managers to develop a personalized work schedule.
Family Medical Leave
Fuze offers up to 12 weeks of unpaid, job-protected leave per year, as well as maintained health benefits, for any employee eligible under the Family and Medical Leave Act (FMLA).
Vacation & Time Off Benefits
Unlimited Vacation Policy
Flexible time off is unlimited and available to full-time employees.
Generous PTO
Flexible time off is unlimited and available to full-time employees.
Paid Holidays
Paid Sick Days
Flexible time off is unlimited and available to full-time employees.
Perks & Discounts
Beer on Tap
In addition to beer on tap, we also have cold brew coffee, iced tea, and kombucha.
Casual Dress
Commuter Benefits
Fuze offers a commuter benefit for all employees, which covers parking, MBTA, and bike share memberships.
Company Outings
Fuze has several outings including an annual holiday party, annual summer party, Boston Marathon party, along with other events throughout the year.
Game Room
Our cafe area is equipped with several board and card games, along with two ping pong tables.
Stocked Kitchen
Fuze has a fully stocked kitchen including numerous snacks, hummus, guacamole, yogurts, water, coffee, tea, LaCroix, and soda.
Some Meals Provided
Happy Hours
Every Thursday, we have a happy hour in the office which includes beer and wine.
Parking
Parking fees are typically covered under our commuter benefit policy.
Recreational Clubs
Fuze offers a variety of sports leagues including softball, ping pong, and more.
Fitness Subsidies
Fuze is able to offer fitness discounts to select area gyms.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Fuze will reimburse up to $2,000 per employee.
Diversity Program
Fuze is committed to creating a diverse and inclusive workplace through team-building exercises, the Fuze Women's Network, and more.
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