Service Delivery Manager
Mendix provides a platform and approach that helps enterprises innovate and digitally transform their businesses and industries. Nearly 4,000 organizations worldwide, including KLM, Medtronic, Merck, and Philips, rely on Mendix to build web and mobile applications to delight their customers and empower their employees. We experienced 78 percent growth in 2016 and are a recognized Leader by Gartner and Forrester in a red-hot market expected to exceed $15 billion by 2020.
While we live on different continents and work on different things, we are one team with a shared mission and set of values. We are passionate and strive for new heights, professionally and personally. We value hard work, accountability, and results. Above all else, we believe in a culture of growth, respect, and fun.
We're investing to accelerate our momentum and we're looking to grow our global team. If you constantly strive for excellence, are passionate about innovation, and want to work with a collaborative, energetic team - then Mendix is for you. As a Service delivery manager, you will have the opportunity to work with our Customer Success leadership team define the strategic vision of our expert services team. You will have previous consultancy experience, and ideally come from a custom software development background, particularly using the agile methodology and will have experience leading and motivating small teams.
You’ll help our customers drive digital innovation by:
- Owning a portfolio of customers and working tirelessly and cross functionally to ensure the best possible experience for our clients.
- Scoping and Statement of work creation
- Project planning and execution across multiple accounts and segments
- Managing project from initiation to close and always thinking with an eye on efficiency and repeatability as we scale
- Partner management
- Working with our head of expert services to create standardized approach for delivering services
- Coaching our Expert Services Consultants to help them grow to the next level
- Working with key clients and stakeholders to implement solutions on the Mendix platform in context of their business and technical needs
You’re the innovator we need if you have:
- You get jazzed about and have a proven track record for leading and delivering software projects as a senior consultant / project manager
- You’re a high-energy professional that loves to engage with the customer to drive innovation in their organization
- You have a good understanding of technologies and of agile and waterfall project management methodologies
- Proven experience managing and motivating teams to provide the best customer experience there is
- Custom software development is something you’ve done or worked within an organization that focused on software development
So, are you the brilliant Solutions Delivery Manager we're looking for? Join now!