Toast
We power successful restaurants.
Boston, MA
Remote

Senior Project Manager, Partner Enabled Operations Team

Sorry, this job was removed at 7:11 a.m. (EST) on Wednesday, October 27, 2021
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Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building a restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant for the future. 

The Partner-enabled Operations Team is on a mission to improve our restaurant’s performance and increase restaurant employee’s happiness by building partner-enabled products. We’re seeking a Project Manager that will define, monitor and execute the operational design to provide restaurants with innovative solutions that reduce administrative work. The Project Manager is responsible for developing the strategy and execution of operational deliverables and cross functional project management. This requires someone who knows how to get stuff done quickly and effectively, is a strong independent thinker as well as team player with high marks in problem solving, communication, and relationship management. This is a high-impact role focused on seeking out and understanding the needs, perspectives and motivations of our customers, partners and internal stakeholders. 

In this roll* you will:

  • Collaborate across all levels of the organization to define and document customer journey with focus on low-touch, high-value experience for both Toast and customer
  • Partner with Project Manager to establish and execute on quarterly KRs for new product(s) based on operational design and deliverables
  • Identify and develop supporting systems, enablement, and cross-functional needs for product launch and ongoing operations
  • Build detailed project plan(s) to monitor and track progress including role of key stakeholders and communication cadence. Ability to breakdown issues that arise and align resources to take corrective action 
  • Create operational design needed to support new product(s) including reporting standards for success and failure metrics to monitor performance
  • Partner with internal stakeholders to identify key dependencies needed to launch new product(s) and ongoing operations

Do you have the right ingredients?

  • 3-6 years of project management experience in a fast-growing tech company
  • Ability to think creatively and critically, and thrive in a dynamic and often ambiguous work environment
  • Excellent communication skills; ability to translate complex analyses into structured recommendations and present to all levels of management
  • Proactive in nature, works to identify ways to continually improve efficiency and results
  • Effective project management skills; highly organized, collaborative, and self-motivated
  • Ability to maintain strategic relationships with various internal and external stakeholders such as customers, partners, and team members alike
  • Restaurant or SaaS industry experience is a plus


*Bread puns encouraged but not required

#LI-REMOTE

As part of our commitment to the health and safety of our employees and their families, all individuals entering our US workspaces are required to provide proof of full vaccination against COVID-19 unless they have an approved medical or religious accommodation.

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What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
We have 14 employee resource groups, known as Toast Communities, dedicated to empowering employees.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

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