Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

The Toast Enterprise Risk and Compliance Management Program provides a coordinated, company-wide approach to identify, measure, monitor, mitigate and treat risks, while enabling the business to innovate and deliver quality products and solutions to serve our customers. 

Toast, Inc. seeks a Sr. Manager to implement an enhanced global testing program framework for the monitoring and evaluation of controls.  

About this roll* (Responsibilities)

• Design and implement an annual testing plan based on Toast’s top risks (including compliance with applicable laws and regulations).  Oversee the completion of the annual testing plan.
• Develop and maintain the testing policy, procedures, and protocols to monitor and evaluate the design and effectiveness of controls.  
• Define testing approach and methodology, including scope, frequency of testing required, sampling, rating, action plans required, and final reports.  Establish testing work papers/documentation requirements. Create templates as appropriate to support standardization of documentation and testing processes.
• Partner with the businesses (first line) and internal audit to ensure there is appropriate collective testing coverage for controls.
• Review and challenge first line monitoring and testing results.
• Investigate and identify major issues and themes across testing results and provide to the Chief Compliance Officer, committees, and other governing bodies.
• Ensure deficiencies/issues identified through testing are logged and tracked per enterprise issue management requirements and monitor resolution/remediation in accordance with the agreed upon dates defined in the action plans (in the testing reports).  Escalate concerns regarding timely resolution/remediation to the Chief Compliance Officer, committees, and other governing bodies.
• Liaise with the Enterprise Risk and Compliance Program team to ensure testing results are incorporated into other risk management processes, such as the enterprise risk assessment.
• Ensure changes (process, control, product) as a result of the action plans are captured in the enterprise process and control inventories.  
• Implement technology and tools to centrally house testing work papers/documentation and to automate testing, where possible.
• Define control eligibility and criteria for automated testing.

Do you have the right ingredients*? (Requirements)

• Bachelor’s Degree required.
• At least seven (7) years of experience in a risk, compliance, or audit role at a technology (FinTech preferred) company.
• Strong knowledge and experience in controls testing.
• Familiarity with laws and regulations related to payments, payroll, credit, consumer, etc.
• Ability to read and interpret complex regulatory language.
• Experience with regulators and a strong understanding of regulatory expectations.  
• Strong communication skills (both written and verbal).
• Leader with ability to communicate, build strong relationships, and drive action with business leaders.
• Detail oriented with the ability to meet firm deadlines.
• Certified Internal Auditor (CIA) preferred but not required.

Our Spread* of Total Rewards:

• Unlimited Vacation
  
• Sabbatical opportunity after five years
  
• Professional Development Reimbursement Program
  
• Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
  
• Various peer and company recognition programs
  
• 401(k) and matching
  
• Medical, Dental, & Vision Coverage
  
• Mental Health Benefits
  
• Subsidized backup childcare
  

*Bread puns encouraged but not required