Nuance is the pioneer and leader in conversational artificial intelligence (AI) innovations that bring intelligence to everyday work and life. We deliver solutions that understand, analyze, and respond to people, amplifying human intelligence to increase productivity and improve security. With decades of both domain and AI expertise, we work with thousands of organizations across a wide range of industries.
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Join our team! At Nuance, we are constantly reinventing how people connect with technology and with each other. Our AI-powered solutions empower organizations to transform “business as usual.” For decades, the world’s leading financial, healthcare, telecommunications, retailers, and government organizations have trusted Nuance to bring them award-winning solutions that deliver more meaningful outcomes and empower a smarter, more connected world. From clinical speech recognition technologies that free physicians to spend more time caring for patients to real-time intelligence that powers billions of customer interactions, we’re deeply committed to helping organizations push the boundaries of what’s possible.
Our Project Planner provides implementation support for the Enterprise Project Office and other implementation teams. They handle project intake and resource allocation for project resources. They review contracts in the initiation phase and collaborate with Sales Support to ensure implementation teams have the information they need to begin project planning in a timely manner. The Project Planner works with our Customer Success Organization's management team to make sure the appropriate resource is assigned to the project, and workloads are balanced. They will also lead project engagements from initiation to completion.
This individual will start working remotely, but be required to work from our Burlington, MA facility once we do return to our office later in 2021.
Principal Duties & Responsibilities:
- Capacity forecasting and scheduling: Manages scheduling tool with long-term vision and planning
- Workload balance: Assigns project resources in a timely manner, and coordinates with team managers (as needed)
- Manages project team user setup prior to team engagement
- Receives and processes orders efficiently
- Reviews and solicits information from internal teams to ensure completeness of project documentation (Fully Executed Order, STI, Contract Summary, PIF, Fee calculator, etc)
- Manages initial project setup and data repository
- Use designated tools to track projects and team resource assignments
- Monitors license fulfillment on applicable orders
- Reviews project requirements to determine resource needs
- Lead customer facing project engagements using the Enterprise Project Office artifacts
- Support New Product Initiatives, representing the Project Planning Team, and assist in the creation of project documentation
Qualifications:
Education: Associates Degree required/ Bachelor's Degree preferred. (The level of knowledge typically obtained through a Bachelor's degree in a related field of study and/or significant and successful work history is also acceptable)
Years of Experience: 2+ years of practical experience supporting projects
Required Experience:
- Excellent time management and communication skills
- Collaborative and highly communicative
- Must be autonomous at project level
- Solid organizational skills, including multitasking and time-management
- Strong follow through and drive to completion on tasks
- Aptitude for learning and adapting to new processes & tools
- Proficiency with MS Project, MS Excel, MS PowerPoint & MS-Office
Desired Experience:
- Project Management background
- Excellent time management skills
- Superior problem-solving skills and the ability to manage complex decision making
- Strong attention to detail
- Excellent written and verbal communication skills
- Ability to prioritize and manage a multitude of tasks for multiple projects simultaneously
- Self-motivated, autonomous, dedicated work ethic
Additional Information
Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.
Nuance celebrates diversity and is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by law or Nuance policy. If you need an accommodation because of a disability for any part of the employment process, please call 781-565-5086 and let us know.