The Project Manager is responsible for managing the overall client engagement for customer software implementations within Client Engagement and Solutions (CE&S). This includes working with customers to gather specifications and requirements for a successful software implementation, creating and managing project plans, assigning resources, and monitoring and communicating progress and status.

The CE&S Project Manager is responsible for estimating implementation costs and managing to budget; developing strong working relationships with clients; and helping to identify opportunities for new licensing and professional services sales. The Project Manager may also be responsible for working with customers to continue to strengthen and optimize the customer experience post-implementation, which may include quarterly or semi-annual account reviews and communication of product roadmap updates, as well as providing support to Product and Engineering. Responsibilities also include ongoing contributions to process definition and best practices within the CE&S team.

Primary Responsibilities: 

• Responsible for end-to-end management of client implementations, including creating and maintaining project plans, gathering and documenting all requirements, risk management, client training, and transition to support. Interacts effectively with all levels of client organizations, building on existing relationships and accounts.
• Identifies and resolves customer issues and escalates and works with product management and development as needed.
• Works with and supports the sales team during the sales cycles with product demonstrations to the customers as well as involvement with other deeper-dive technical and implementation customer meetings.
• Works with Client Engagement and Solutions management, Product Management and the Sales team to identify, define, and assign priority to projects.
• Analyzes and documents business problems from the customer perspective and recommends solutions based on the products configuration capabilities.
• Leads cross-functional teams to achieve objectives, on time and on budget
• Experience creating presentations, and presenting in front of large and small groups
• Act as a strong high touch resource alongside the sales account team(s) and software accounts driven through comprehensive understanding of the client and CCC products.
• Maximize account growth by identifying new revenue sources and then by promoting products and services.
• Analyze and document business problems from the customer perspective, identifies trends and recommend solutions based on the product configuration capabilities.

Competencies:

• Nimble learner – readily learns and adopts new technologies; is resourceful and curious
• Is effective in a variety of communication settings; one-on-one, small and large groups, or among diverse styles and position levels
• Acquires data from multiple and diverse sources to assess and resolve technical problems
• Proven problem assessment and resolution skills
• Excellent meeting-management and team building skills
• Is highly organized and can focus on the details

Qualifications:

• Bachelor’s degree
• 5+ years’ experience in software professional services and/or client-facing project management
• Must be able to travel occasionally and independently
• Proven track record building strong customer relationships and interactions with all levels of an organization
• Ability to be flexible with schedule and hours

project management; software implementation; SaaS; B2B; client engagement, boston, cambridge, professional services, publishing, publishers, SaaS implementation, Danvers, 01923