Project Manager (Engagement)
At WHOOP, we're on a mission to unlock human performance. WHOOP empowers users to perform at a higher level through a deeper understanding of their bodies and daily lives.
As a Project Manager on the Engagement team, one of the pillars within Membership Services, you are organized, structured, and have a flair for stakeholder management. The Engagement team is in its early stages and you’ll play an integral role in its ongoing development. You should be comfortable navigating the unknown and someone who enjoys building processes, protocols, and relationships. You’ll tackle a variety of problems all with the goal of making our support operations more efficient or the support experience more exceptional for our members.
Responsibilities:
- Develop project governance process from strategy to implementation, with a focus on the implementation of new customer support programs or modalities
- Work cross-functionally across Whoop to develop and strategically deliver key initiatives that will help drive the Membership Services team forward
- Use data-driven methodologies to prioritize projects and initiatives and gain stakeholder engagement
- Build, maintain, and communicate detailed reporting on the status of key projects and initiatives
Qualifications:
- Passion for world-class support operations
- Excellent communicator both verbal and written
- Good understanding of operations, and interest in data analysis with an ability to balance attention to detail with swift implementation
- Minimum of two years of project management and delivery experience, with added points if it’s in a fast-paced, technology lead environment
- Familiarity with industry-standard project management methodologies is a plus
NOTE: The qualified applicant must reside in one of the following states to be considered: AL, AZ, CO, CT, D.C., FL, GA, IN, MA, ME, MD, MN, MO, MS, NC, NJ, NH, NV, OH, OR, OK, PA, SC, TX, UT, VT, VA, WA, WI.
WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility.