Company Overview

Nuance Communications, Inc. is the pioneer and leader in conversational AI innovations that bring intelligence to everyday work and life. The company delivers solutions that understand, analyze and respond to human language, amplifying human intelligence. With decades of domain and artificial intelligence expertise, Nuance works with thousands of organizations – in healthcare, telecommunications, automotive, financial services, retail, and more – to create stronger relationships and better experiences for their customers.

The Nuance Global IT team is focused on supporting the company and employees with technical solutions and expertise that help the business run more efficiently, ensure security and data privacy, and support new IT infrastructure initiatives that drive innovation. Our team is composed of problem solvers with constant curiosity and different perspectives who love to collaborate to transform and rethink IT.

Job Summary

The Principal IT Project Manager is responsible for leading teams to deliver project(s) that span across one or more business units. Manage resources, schedules, financials and adhere to stage gate quality and SDLC control guidelines throughout the full systems development life cycle. This also includes management of issues, risks and project change requests to ensure successful and on-time project delivery. Contribute to process improvement initiatives as it relates to improving project delivery.

The Principal Project Manager has the authority to run the project on a day-to-day basis. Verify that the project produces the required deliverables of quality, within the specified constraints of time and cost and to achieve the potential benefits defined in the business case.

Responsibilities:

• Develop and manage all aspects of project and program engagement from planning, external vendor relationships, communications, resources, budget, change, risks and issues
• Set and continually manage project and program expectations while delegating and managing deliverable with team members and stakeholders
• Delegate tasks and responsibilities to appropriate personnel
• Monitor, track and control outcomes to resolve issues, conflicts, dependencies and critical path deliverables
• Develop and deliver progress reports, proposals, requirements documentation and presentations to various audiences, including project team, sponsors, CIO and key stakeholders
• Determine the frequency and content of status reports from the project and program team, analyze results and troubleshoot problem areas
• Define success criteria and disseminate them to involved parties throughout project and program life cycle
• Identify and develop trusted adviser relationship with project and program stakeholders, sponsors and university stakeholders
• Coach, mentor, motivate and supervise project and program team
• Deliver appropriate and effective executive level communication
• Ensure that projects and programs are proceeding according to scope, schedule, budget and quality standards
• Manage project and program issues and risks to mitigate impact to baseline
• Continue professional development in order to keep abreast of emerging technologies, methods and best practices
• Extensive understanding of project and program management principles, methods and techniques
• Other duties as assigned
• Proven success in providing on site leadership for project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones
• Performance reviews and staff development
• Monitor the performance of staff
• Establish practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization

Desired Experience and Skills:

• Bachelor's Degree in appropriate field of study or equivalent work experience
• Project Management Professional Certification (PMP) preferred
• 12+ years of project management experience, including tracking and planning projects
• 12+ years of experience working with business stakeholders within a cross-functional matrix environment
• Experience with both Business Systems and Infrastructure projects a plus
• Experience with full product lifecycle with understanding of development lifecycle and various technology methodologies that support that lifecycle
• Strong experience leading large/complex and visible projects with experience presenting to stakeholders and / or Senior Leadership  
• Proven ability to demonstrate a drive for results and accountability of business needs
• Proven ability to work in an ambiguous environment and collaborate across multiple areas in order to achieve a common business objective
• Interpersonal skills to influence and spur change, facilitate and enhance performance within a cross - functional environment
• Demonstrate decisiveness in resolving business problems, making decisions and identifying priorities
• Operates independently with minimal guidance
• Proficiency with project management tools
• Ability to manage multiple tasks and projects in parallel

Additional Information

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.  

Nuance Communication Inc.  is an equal opportunity employer.  We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5086 – Human Resources Department and let us know the nature of your request and your contact information.