Pediatric CDI Clinical Consultant

| Greater Boston Area

Company Overview

Nuance is the pioneer and leader in conversational artificial intelligence (AI) innovations that bring intelligence to everyday work and life. We deliver solutions that understand, analyze, and respond to people, amplifying human intelligence to increase productivity and improve security. With decades of both domain and AI expertise, we work with thousands of organizations across a wide range of industries.

 

Join our team! At Nuance, we are constantly reinventing how people connect with technology and with each other. Our AI-powered solutions empower organizations to transform “business as usual.” For decades, the world’s leading financial, healthcare, telecommunications, retailers, and government organizations have trusted Nuance to bring them award-winning solutions that deliver more meaningful outcomes and empower a smarter, more connected world. From clinical speech recognition technologies that free physicians to spend more time caring for patients to real-time intelligence that powers billions of customer interactions, we’re deeply committed to helping organizations push the boundaries of what’s possible.

Job Summary

Summary:

 

The principal consultant is responsible for ensuring that the client's end-users (typically, physicians, nurses, CDI team, coders, and administrators) understand the client's Clinical Documentation Improvement (CDI) program and are successfully engaged in it – ensuring that standards, performance, utilization and operations are optimal.  The principal consultant works with the client to continually monitor and manage the program to ensure it meets the client's goals and objectives, leveraging the customer's Nuance technology solutions as needed to achieve the desired outcomes.

Principal consultants are expert advisors to the client, delivering training, continuing education, compliance reviews, interim staffing and other scopes and statements of work as identified by Nuance's clients' business needs.  The principal consultant must understand the needs and priorities of different customer personas and must be comfortable engaging with all levels of the customer organization.

 

 

Responsibilities:

 

  • Works with the client to define CDI program standards and performance goals
  • Partners with the Application Consultant to achieve implementation synergy and leverage Nuance technology to achieve desired and expected performance outcomes
  • Partners with the client in monitoring and managing the CDI program, with a focus on clinical and technical components based on proven CDI methodologies
  • Expert in the capabilities, benefits, potential workflows that Nuance technologies provide, and comfortable advising the client on how Nuance software can facilitate their workflows and goals
  • Leads post-implementation continuing education, inclusive of C-suite engagement
  • Confidently, articulately and knowledgeably engages customer in conversations about add-on products/services and transfers opportunities to CSO team as they arise
  • Proficient in utilizing the analytics tools in the Nuance software suite

 

Skills:

 

·         Strong communication skills

·         Ability to work collaboratively with client and Nuance teams

·         Strong mentoring, coaching and teaching skills

·         Confident, adept and skilled at performing evaluations of personnel being mentored and delivering solutions

·         Engages audience & can modify to meet learner needs and learning styles

·         Ability to integrate Nuance technology into the CDI process

·         Relationship builder

·         Critical thinker

·         Expert in knowledge-transfer and integration of technical and clinical documentation knowledge

·         Problem solver

·         Flexible and able to think on your feet

·         Strong emotional intelligence

·         Good active listener

·         Resourceful and an outside-the-box thinker

·         Strong organizational Skills

·         Ability to work in a multi-disciplinary consulting role

·         Demonstrates full competency in all CDI strategies with the ability to integrate up-to-date clinical and coding thought processes and/or coding conventions

 

Education:

Registered Nurse (RN)/Physician’s Assistant (PA)/Foreign Medical Graduate

·         Associates Degree in Nursing (ADN) with bachelor’s degree in a related field (e.g., science, health care management, public health, etc.), required, or

·         Bachelor’s degree in nursing or physician assistant studies, required, or

·         Medical Doctor (MD) or MD equivalent (e.g., World Education Services), required

·         Master’s degree in nursing, physician assistant or a related field is preferred.

 

OR,

Health Information Management (HIM)

·         Associates degree in HIM/HIT with a Bachelor’s degree in a related field (e.g., science, public health, etc.), or

·         Bachelor’s degree in HIM

                                                                            

Experience:

 

·         RN/PA/MD/MD Equivalent - 2 years minimum medical/surgical experience in an acute care hospital (ICU or ED is preferred with that experience being within the past 2 years), required

·         HIM - 5+ years of progressive and current inpatient coding, auditing and healthcare reimbursement methodologies, plus 1 years CDI and consulting experience (management experience preferred), required

·         Robust clinical practice background

·         Revenue cycle management and/or monitoring

·         Electronic Health Record experience

·         Experience with advanced analytics

·         Program management

·         Client management

·         2+ years of experience as a manager, team leader or project leader (preferred)

·         At least 1-year Clinical Documentation Improvement (CDI) experience and consulting experience (preferred)

 

 

Working Conditions:

  • Responsible for travel to the client site for delivery and/or support of customer services up to 75% with exposure to airports, airline travel and hotel accommodations.
  • Normal administrative/home office environments
  • Work alternative hours/schedules as needed to complete assignments.
  • Transport Nuance and personal equipment and supplies as necessary for the assignment which includes, but is not limited to, laptop computer, portable printer, cell phone, printed books/documents as necessary.
  • Must be able to lift 25 – 40 lbs. personal luggage and Nuance supplies.

Additional Information

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.  

 

Nuance Communications, Inc. (“Nuance”) is an equal opportunity employer.  We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5086 – Human Resources Department and let us know the nature of your request and your contact information.

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Location

Our headquarters is in Burlington, 30 minutes from downtown Boston, right off 128 and across the street from Wayside Commons (hello, shopping!).

An Insider's view of Nuance

What does your typical day look like?

I’m responsible for overseeing my team’s progress on various Corporate BI initiatives. Every morning I check in our global team to address questions they may have while developing code for designs I have created. I keep in touch with our customers, give them updates on our progress and ensure that we deliver what’s important to them.

Shivani

Principal Business Systems Analyst

What are some things you learned at the company?

Our products help healthcare professionals spend less time doing documentation and more time with their patients. I love coming to work knowing that I get to collaborate with some of the smartest people in our industry; and because Nuance embraces and promotes diversity, I get to work with people every day who bring intelligence to life.

Tom

Senior Manager – Healthcare Business Continuity and Disaster Recovery

How do you empower your team to be more creative?

We unlock the creative potential in everyone by creating an environment where people can trust each other and express their views freely. We follow three principles: focus on the customer and empathize to understand their needs, encourage risk taking, and create a platform to share the stories outlining creative ways teams solved problems.

Raghu

Vice President, Engineering

What projects are you most excited about?

I am excited to be part of a company-wide purpose and business culture focus. I have been with the company less than a year, and I can really see and feel the positive energy in the air. This project has and will open up avenues for employees to become further engaged in other aspects of the company such as community service opportunities.

Mariann

Senior Accountant, Corporate Accounting

What are Nuance Perks + Benefits

Nuance Benefits Overview

Join Nuance and you will be immersed in our culture of health. We offer comprehensive medical, dental, vision and financial health plans that provide peace of mind now and in the future. Your family and friends will enjoy spending time with you thanks to our generous paid time off and flexible work benefits. And you will feel empowered to be your best self by utilizing our fitness and wellness offerings.

Culture
Volunteer in Local Community
The Nuance Cares program offers employees up to 16 volunteer hours of paid volunteer time off each year supporting a qualified non-profit organization of their choice.
Partners with Nonprofits
Friends Outside of Work
Eat Lunch Together
Open Door Policy
Team-Owned Deliverables
Team-Based Strategic Planning
Group Brainstorming Sessions
Pair Programming
Open Office Floor Plan
Diversity
Documented Equal Pay Policy
Dedicated Diversity/Inclusion Staff
Unconscious Bias Training
Diversity Manifesto
Someone's Primary Function is Managing the Company's Diversity and Inclusion Initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Nuance employees can contribute up to the IRS maximum annually to their FSA.
Disability Insurance
Short-term disability insurance covers 100% of annual salary for a 26-week maximum. Nuance also offers long-term disability.
Dental Benefits
Our dental plan covers $2,500 of expenses.
Vision Benefits
The vision benefits plan covers 100% for annual eye exams with $150 for glasses and contact lenses.
Health Insurance Benefits
Life Insurance
Life insurance is equal to 2 times an employee's annual salary.
Pet Insurance
Wellness Programs
Onsite Gym
Team Workouts
Nuance's team fitness initiatives include in-office yoga classes and sponsorship of a race team for the J.P. Morgan Corporate Challenge.
Retirement & Stock Options Benefits
401(K)
Nuance offers a 401(K) plan through Fidelity Investments.
401(K) Matching
Nuance provides employees with a 401(k) matching plan managed by Fidelity. We match 100% of the first 3% of eligible compensation and contributions up to 50% of the next 2% for a maximum of 4%.
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match Charitable Contributions
We match dollar-for-dollar for a maximum of $1,000 annually.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary and secondary caretaker.
Flexible Work Schedule
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Adoption Assistance
We reimburse up to $10,000 for eligible adoption expenses and 12 weeks of paid leave.
Return-to-Work Program Post Parental Leave
Vacation & Time Off Benefits
Generous PTO
Nuance employees receive between 20 and 25 days per year of paid time off based on years of service.
Paid Volunteer Time
Our employees receive 16 hours per year of paid volunteer time.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
We offer pre-tax commuter benefits for all employees.
Parking
We offer employees Free on-site garage and lot parking.
Fitness Subsidies
Nuance reimburses its employees up to $150 annually for many of the most common health and fitness services and activities.
Professional Development Benefits
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $5250.
Diversity Program
Lunch and Learns
Nuance hosts lunch and learn meetings on occasion.
Cross-Functional Training Encouraged
Time Allotted for Learning
Online Course Subscriptions Available

Additional Perks + Benefits

Nuance supports our Employee Resource Groups (ERGs): Nuance Pride, Women in Nuance (WIN), Multicultural Association for Diversity Empowerment (MADE). These groups sponsor internal and external events and activities to create awareness, provide resources and foster relationships across the globe.
We also now offer 12 weeks of paid leave to care for a seriously-ill family member.
We also now reimburse up to $10,000 for surrogacy.

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