Company Description

As the industry leader in compensation data and technology, Payscale helps organizations #getpayright. Payscale is the only technology solution for managing compensation that provides multiple streams of fresh, transparently curated and validated salary data. Combined with modeling engines that learn continuously and generate recommendations and insight, Payscale empowers HR to price jobs and adjust compensation to reflect real-time changes in the market — all on one trusted data platform. With Payscale’s Adaptive Compensation Advantage, teams operate with efficiency, focused on outcomes rather than manual data management. To learn how companies like The Washington Post, Perry Ellis International, United Healthcare and The New York Times rely on PayScale to attract and retain top talent, motivate and engage employees and plan their future workforce, visit payscale.com.

Job Description

What We Do: As part of the Payscale Services organization, the Implementation team focuses on upgrading clients to the new Payscale product by establishing client accounts, providing user access, and helping clients navigate the successful setup and population of the product. We conduct product implementations in partnership with clients, Customer Success Managers, and Product Support, as well as collaborate with the broader product implementation group to ensure timely implementations and drive early product value for customers.

What You Do: The Implementation Specialist is the primary contact in the transitioning of existing clients to a new product platform, partnering with and assisting clients with their tactical compensation administration initiatives within our proprietary compensation point solution software. The Implementation Specialist coordinates product implementation project
initiatives of our client partners, ensuring that milestones/goals/deliverables are met.

Day-in-the-Life: As an Implementation Specialist, a typical day may include
the following...

• Act as the primary internal and external contact for clients during product implementation via meetings and email.
• Partner with and assist clients in data configuration and product user interface setup within the PayScale application.
• Demonstrate system functionality throughout the course of the implementation process.
• Work closely with Product Support team members to document client requirements and configuration to ensure future support needs are met
• Address any concerns and refer out of scope requests to the appropriate person(s) within Payscale.
• Ensure client satisfaction and product/service adoption.
• Establish relationships and ensure open communication channels
• across multiple functions.
• Lead by example displaying a positive, service first attitude to internal / external clients.

First Year in Role: 

• Month 1: Complete all orientation as well as training activities for the Payscale product and be prepared to begin leading client facing interactions.
• Month 3: Independently run implementations on the Payscale product. Autonomously troubleshoot most challenges and be familiar with resources, in order to self-sufficiently raise or pursue resolution as appropriate. 
• Month 6: Demonstrate subject matter expert knowledge on the initial set of legacy products to be migrated and cross train on migrating additional PayScale product offerings. 

Qualifications

• Experience in a customer facing role in a SaaS product organization required
• Experience in implementation, product support, or project coordination required
• Experience working with large data sets and Microsoft Excel required
• Experience with Salesforce or similar CRM desired
• Compensation and/or HRIS knowledge desired

Skills:

• Ability to run full cycle implementation projects
• Proven project management skills.
• Ability to lead client meetings with confidence.
• Intrinsic self-starter and problem solver, with demonstrated success in self-directed learning.
• Ability to successfully collaborate with peers, managers, and clients while leading project-based tasks.
• Maintain the highest ethical standards necessary to protect the confidentiality of client and survey publisher data.
• Possess strong communication skills (both verbal and written), and a commitment to accuracy, reliability, attention to detail, and client service.
• Possess strong organizational skills to manage multiple timelines and complete tasks quickly within the constraints of timelines and budgets.
• Possess basic or intermediate understanding of how relational databases work.

Tools:

• Salesforce or similar CRM
• MS Office, including Excel, Word, PowerPoint
• Previous experience with compensation management software is a plus

Additional Information

Benefits and Perks – The Highlights:

All around awesome culture where together we strive to:

• Pursue excellence every day
• Create customer value
• Compete to win (and lose!) as a team

As part of our culture of transparency and commitment to employee engagement, we have several programs and resources such as:

• Regular virtual company meetings
• Coffee chats
• Table for 4 Executive conversation
• Spirit Week
• Pulsing tools for continuous conversations to drive performance and career growth
• Strengths based tools designed to help employees engage with peers and managers, supported through a program called StandOut
• Access to top notch learning courses for all employees through LinkedIn Learning
• As well as constant re-evaluation of what our employees need to be successful at work!

Our more standard benefits include:

• Flexible Paid Time Off program – most employees average around 3 weeks per year
• 14 paid holidays including Independence Week, Juneteenth and World Mental Health Day
• 3 comprehensive health plans to fit your unique needs; plans have up to 100% company-paid premium coverage for employee Medical, Dental and Vision
• Access to Premera’s Healthcare Services including an Employee Assistance Program (EAP), 24-hour Nurse Hotline, Telehealth (Doctor on Demand), Talkspace, and other virtual care options
• Flexible Spending Account (FSA) options for pre-tax employee allocations towards: Medical, Dependent Care, Parking, and Transit
• Company Paid Short Term Disability, Long Term Disability, and Life Insurance
• Comprehensive Paid Parental / Adoption Leave program
• 401k program with fully vested, immediate company match

Equal Opportunity Employer: We embrace equal employment opportunity.

PayScale is committed to a policy of equal employment opportunity for all applicants and employees. It is our policy that employees will not be subjected to unlawful discrimination on the basis of race, color, religion, sex, age, national origin or ancestry, physical or mental disability, veteran or military status, marital status, sexual orientation, political ideology and any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including but not limited to: recruitment, hiring, transfers, promotions, training, discipline, termination, compensation and benefits, performance appraisals, education, and social and recreational programs.