Enterprise Program Manager

| Greater Boston Area
Apply now

Catalant helps the world’s leading organizations get from strategy to execution faster. Our Platform empowers organizations to work with greater agility to accelerate growth, drive efficiency, and rapidly innovate. 

Trusted by more than 30 percent of the Fortune 100, the Catalant Platform enables business leaders to organize and gain visibility into mission critical work, access and dynamically deploy both internal and external resources, and track the speed, quality, and impact of work to drive better business performance. Access to our robust Expert Marketplace of over 55,000 independent experts and 1,000 boutique consulting firms helps organizations fill in critical capabilities and capacity gaps on high-priority projects. 

Our investors include General Catalyst, Highland Capital, GE Ventures, and Greylock Partners. 

We’re looking for curious, scrappy, talented people with a bias for action to join our team. Your next big thing is already here.



On the Catalant Customer Success and Services team, we’re constantly thinking about how we can generate value for our enterprise customers through Catalant’s software and programs. As an Enterprise Program Manager, you will play an important leadership role and be responsible for the successful execution of multiple enterprise customer programs. Working closely with a customer-focused delivery team (that typically includes a Program Director, a Customer Engagement Manager, and a Program Associate), you will own the execution strategy from implementation to scale, ensuring that Catalant is driving maximum value to the customer.

Enterprise Program Managers are highly effective in interfacing with customers, can keenly prioritize and manage multiple projects while navigating complex interpersonal scenarios, and are entrepreneurial self-starters in finding ways to grow Catalant’s impact with existing and new customers. Enterprise Program Managers additionally play an important role in leading and mentoring Customer Engagement Managers and Program Associates, enabling their effectiveness on customer engagements and supporting their professional development.

What you'll do:

Lead customer program execution from implementation through to scale

  • Support the design and manage the execution of multiple enterprise customer programs
  • Identify key challenges to customer value realization and design creative, actionable solutions to drive platform engagement and utilization
  • Lead meetings with customer-side project managers and steering committee stakeholders; join and contribute to meetings with senior customers and prospective customers
  • Work with Customer Engagement Managers and Program Associates to ensure effective execution against the program strategy and plan
  • Document and provide feedback to Product and Engineering teams to inform product development, and work to resolve issues impacting successful delivery

Support internal practice maturity initiatives and company-wide strategic projects

  • Develop the processes and playbooks needed to effectively deploy Catalant Solutions at scale
  • Lead strategic initiatives and projects to enable Catalant to drive greater value for customers 

What you'll bring:

  • 3-7 years in consulting, B2B software program management, customer success, or equivalent demanding customer-facing role
  • Self-starter who takes initiative to identify and design creative solutions to challenges
  • Experience leading project-based engagements
  • Strong organizational skills and acute attention to detail
  • Superb written, oral, presentation, and interpersonal skills
  • Proven ability to collaborate and build strong relationships with customer stakeholders and colleagues
  • Eagerness to learn, adapt, and perfect your work; open to receiving and sharing feedback
  • Ability to travel 30% of the time
  • The ideal candidates will be comfortable operating in a rapidly changing, sometimes ambiguous environment, and will be interested in crafting the future direction of Catalant
Read Full Job Description
Apply now
loading ...
Emailed

Technology we use

  • Engineering
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • FlaskFrameworks
    • MySQLDatabases
    • SalesforceCRM

Location

Our Boston HQ is in the Fort Point neighborhood — an area with a dynamic food scene and many of Boston's emerging tech companies.

An Insider's view of Catalant Technologies

How do you collaborate with other teams in the company?

We collaborate informally every day via tools like Slack & Google Docs. We also hold monthly sprint reviews, so the whole Catalant team can gain insight into what the product team is doing. Here we celebrate cross-functional wins & shout out individuals & teams involved in launching new features.

Adrya

Product Manager

How has your career grown since starting at the company?

Catalant has been fundamental in my professional development. I was empowered to take ownership over a market segment & help CT grow into the rapid-growth company it is today. I’ve been fortunate enough to take challenges on with a group of highly intelligent, driven, interesting, & fun people.

Madison Klein

Manager, Venture & Growth Stage Business

What are Catalant Technologies Perks + Benefits

Catalant Technologies Benefits Overview

Catalant provides unlimited time off, full coverage of medical plans & generous coverage of dental and vision plans, commuter benefits, and fitness subsidies. We also provide unlimited snacks and free lunch every Friday!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Cross functional training encouraged
Promote from within
Mentorship program
More Jobs at Catalant Technologies17 open jobs
All Jobs
Data + Analytics
Design + UX
Dev + Engineer
HR
Internships
Operations
Project Mgmt
Sales
Design + UX
new
Boston
Design + UX
new
Boston
Developer
new
Boston
Developer
new
Boston
Internships
new
Boston
Data + Analytics
new
Boston
Project Mgmt
new
Boston
Data + Analytics
new
Boston
Operations
new
Boston
Developer
new
Boston
Sales
new
Boston
Developer
new
Boston