Enterprise Program Manager at Catalant Technologies

| Greater Boston Area
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Catalant helps the world’s leading organizations get from strategy to execution faster. Our Platform empowers organizations to work with greater agility to accelerate growth, drive efficiency, and rapidly innovate. 

Trusted by more than 30 percent of the Fortune 100, the Catalant Platform enables business leaders to organize and gain visibility into mission critical work, access and dynamically deploy both internal and external resources, and track the speed, quality, and impact of work to drive better business performance. Access to our robust Expert Marketplace of over 55,000 independent experts and 1,000 boutique consulting firms helps organizations fill in critical capabilities and capacity gaps on high-priority projects. 

Our investors include General Catalyst, Highland Capital, GE Ventures, and Greylock Partners. 

We’re looking for curious, scrappy, talented people with a bias for action to join our team. Your next big thing is already here.



Enterprise Program Managers (EPMs) at Catalant work side-by-side with our Go-to-Market, Product, Engineering and Customer Success teams to deploy instances of the Catalant platform at clients, design and implement programs to create tangible value across these instances, and drive the overall strategy of the Customer Experience team forward. EPMs act as the linchpin of any customer relationship, partnering with customers and internal stakeholders to design and deploy high-quality programs. Managers are effective in interfacing with clients and can keenly prioritize /manage multiple projects while navigating complex interpersonal situations. In addition, they are entrepreneurial self-starters and are constantly finding ways to grow Catalant’s impact with existing and new clients. While they are not engineers, Managers must be comfortable with technology and are quick to learn.


What you’ll do:

  • Execute on multiple solution and program design / deployments across various clients
  • Diagnose key implementation challenges by proactively identifying risks
  • Meet with prospective customers, thoroughly understand requirements, demonstrate the platform's capabilities, and identify strategically interesting opportunities
  • Lead meetings with senior clients and prospective customers to drive programs forward
  • Oversee the efforts of the broader Customer Success & Services team (Program Associates, Customer Engagement Managers, etc.)
  • Effectively communicate design requirements to Product teams
  • Drive the development of the processes and playbooks needed to effectively sell / deploy Catalant Solutions at scale
  • Support strategic initiatives to increase Catalant value across the client base

What you’ll bring:

  • 3-5 years’ experience in technology, consulting, or similar client-facing role (a background in Program Management preferred)
  • Eagerness to learn, adapt, and perfect your work; open to receiving and sharing feedback
  • Ability to manage competing priorities while delivering high-quality results
  • Superb written, oral, presentation, and interpersonal skills with strong attention to detail
  • Expertise in PowerPoint and storytelling, with experience making hypotheses, reaching conclusions and providing recommendations
  • Interest in technology and enterprise software systems
  • Comfortable working within a small team and independently
  • Ability to collaborate and communicate with both technical and non-technical colleagues
  • Ability and willingness to travel (~15-25% of time, potentially including international)
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Technology we use

  • Engineering
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • FlaskFrameworks
    • MySQLDatabases
    • SalesforceCRM

Location

Our Boston HQ is in the Fort Point neighborhood — an area with a dynamic food scene and many of Boston's emerging tech companies.

An Insider's view of Catalant Technologies

How do you collaborate with other teams in the company?

We collaborate informally every day via tools like Slack & Google Docs. We also hold monthly sprint reviews, so the whole Catalant team can gain insight into what the product team is doing. Here we celebrate cross-functional wins & shout out individuals & teams involved in launching new features.

Adrya

Product Manager

How has your career grown since starting at the company?

Catalant has been fundamental in my professional development. I was empowered to take ownership over a market segment & help CT grow into the rapid-growth company it is today. I’ve been fortunate enough to take challenges on with a group of highly intelligent, driven, interesting, & fun people.

Madison Klein

Manager, Venture & Growth Stage Business

What are Catalant Technologies Perks + Benefits

Catalant Technologies Benefits Overview

Catalant provides unlimited time off, full coverage of medical plans & generous coverage of dental and vision plans, commuter benefits, and fitness subsidies. We also provide unlimited snacks and free lunch every Friday!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave.
Flexible Work Schedule
Flexible start and end times.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Customized development tracks
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