What You'll Be Doing

• Enterprise Implementation Managers are responsible for the delivery of our implementation activities, coordinating work across teams at Arcadia, and partnering with customers to evolve their usage of our platform. Our team members run large, complex implementation programs designed to accelerate our customers' path to value. We help customer leaders flesh out their objectives, guide them through the nuances of their data, and lead work amongst technical, operational, and analytics teams to deliver world-class solutions to highly knowledgeable organizations.
• At the start of an implementation, you'll be establishing engagement goals, priorities, and timelines to build out a detailed project plan oriented around customer objectives. As the work continues, you'll be managing workstreams including the development and validation of data integrations, the configuration of modules to align to the customers' context, and training and rollout activities. You'll be managing tasks on a day-to-day basis, building a cohesive team of technical resources and customers leaders to drive collaboration and progress.
• Throughout the process, you'll be educating customer resources and stakeholders on Arcadia's technical implementation processes, product architecture and functionality, and best practices around complex healthcare data integration and platform usage to drive quality improvement, analyze and manage cost and utilization, and improve risk adjustment accuracy.
• As challenges come up, you'll be the first point of defense. You'll work with your customers to flesh out complex technical problems and design solutions that leverage Arcadia's products and services, engaging Arcadia's subject matter experts to vet potential approaches. You'll be on point for understanding what your customer is looking for, and how a potential solution will support their full scope of operations.
• You'll be responsible for leading customer communications, engaging with skilled technical resources on implementation tasks as well as the clinical and operational leaders of highly impactful organizations. In working directly with a range of customer resources, you'll break down complex concepts around data structures and platform architecture to help them understand how the progress our team is making enables their objectives.
• You'll work closely with Arcadia's leadership across Operations, Engineering, and Product to provide status updates on the team's progress and the customer's level of satisfaction. You'll pull on us to help out, escalating issues and risks and asking for support whenever you need it.
• This position may call for occasional travel to meet with customer and Arcadia teams.

What You'll Bring

• You should have at least three years leading account implementation processes in the software or technology arena in healthcare, preferably with claims and clinical data integration. You've been the primary owner of a large implementation and know what it takes to make it successful; you have a strong project management skillset and manage day-to-day technical work while tracking how the work aligns with the customer's timelines and business objectives.
• You have extensive healthcare experience, including industry knowledge of population health and value-based care required, including the ability to master an in-depth understanding of our solutions, client strategic context, and industry trends to effectively advise clients as a trusted advisor in leveraging our data asset and platform.
• You have strong presentation and communication skills, including the ability to create powerful materials in Microsoft PowerPoint, Excel, Word, etc. You're comfortable leading client meetings with executive, operational, clinical, and technical stakeholders, ensuring each understands your message and engages effectively.
• You have strong problem solving, interpersonal, and organizational skills, and you know how to foster a team atmosphere with project team members, including remote coworkers.
• You won't be writing code on a day-to-day basis, but you'll be working closely with those who do and will need to quickly understand our data architecture. We'd love for you to come with experience with data aggregation and analysis with EHR and claims data, including experience with Tableau, QlikView, and SQL.

What You'll Get

• You'll be changing healthcare for the better, by integrating and improving critical data for population health.
• Supporting customers focused on pulling healthcare tech into the modern era, you'll work with the best minds in healthcare, solving the most challenging data problems.
• You'll work in a collaborative team with decades of collective experience in population health, data quality, management, and analysis. You'll be part of a mission-drive company that is transforming the healthcare industry by changing the way patients receive care.
• We're a flexible, remote-friendly company passionate about solving healthcare's biggest problems.
• We support employee-driven programs and initiatives for personal and professional development.
• As members of the Arcadian and Barkadian communities, we're constantly learning and collaborating to drive outcomes for broader populations.

About Arcadia
Arcadia.io helps innovative healthcare systems and health plans around the country transform healthcare to reduce cost while improving patient health. We do this by aggregating massive amounts of clinical and claims data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as the market leader in the highly competitive population health management software and value-based care services markets, and we have been recognized by industry analysts KLAS, IDC, Forrester and Chilmark for our leadership. For a better sense of our brand and products, please explore our website , our online resources , and our interactive Data Gallery .
This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.