Director, Product Delivery & Program Management

| Greater Boston Area

Description

 

Come help us redefine the future of Healthcare. With a history of transformation over the last 50+ years, Humana is once again transforming itself using a startup approach.

At ‘Humana – Edge’ we are on a mission to improve health outcomes for our seniors, helping them lead even more fulfilling lives. The Product & Experience team drives the product vision for our web, mobile and conversational AI digital presence with a strong focus on user experience, and strives to create clear, beautiful, inclusive web experiences empowering our customers.

Against that backdrop, we are looking for an experienced process-oriented leader for the newly-created role of Director, Product Delivery & Program Management. In this role, you will develop and evolve the Product Delivery methodology for the Edge by scaling our Agile processes and practices with a focus on delivery excellence. In addition, you will work in concert with business owners, product managers, designers and external stakeholders to build a consistent organization-wide roadmap and establish processes for maintaining and executing the roadmap.

This position is full-time and based out of our office in Boston, MA. Relocation will be required. On a temporary basis, we will also consider candidates currently in Louisville, KY, with the expectation that they will relocate to Boston, where regular interaction with Edge leadership will maximize their opportunity for success.

 

Responsibilities

 

Key Responsibilities

  • Build strong relationships with other leaders in the organization and continuously expand their own knowledge of our business. 
  • Collaborate with Key Stakeholders to ensure project outcomes meet or exceed expectations in terms of scope, timeliness and quality. 
  • Ensure staff has resources, skill sets and tools necessary to accomplish team goals by continuously identifying process improvements and educational and training opportunities.
  • Mentor the team on how to effectively push back on stakeholders when requirements of a project put us at risk of not delivering quality work, minimizing disruption and fallout by adapting their approach to the situation and personalities involved.
  • Define and implement program governance to ensure consistent methodology while enabling and supporting rapidly changing requirements.
  • Establish the specific policies and procedures to build, refine and publish a multi quarter roadmap.
  • Define and analyze metrics that inform the success of products in their alignment to business strategy as documented on a multi quarter roadmap.
  • Establish effective organizational structure for gathering user stories, grooming backlog, managing velocity, and ensuring quality of requirements from the team to the portfolio level.
  • Plan and facilitate all aspects of Program Increment planning on a quarterly basis. 
  • Engage directly with stakeholders to define mission value and prioritize work and build intellectual capital in Agile techniques. 
  • Facilitate impediment resolution in a timely, cost effective manner. Act as a conduit to other teams and lines of business stakeholders.
  • Enable cross-team collaboration, and oversee risk and dependency management for the product roadmap.
  • Schedule and road map in an integrated way across the Edge organization and coordinate our collective roadmap -- coordinate, align resources, and strategically support roadmap planning, and communicating changes in status and roadmap progress.
  • Providing comprehensive Program status updates to leadership, key stakeholders, and to the team including progress and health updates related to scope, schedule, budget, risk, and issues.
     

               

Key Candidate Qualifications

The ideal candidate will hold a Bachelor’s degree (required) in business, engineering, or other relevant field, and have extensive project, program, or process management leadership experience.  This will include demonstrated success in defining and launching program management processes for complex technical solutions, along with meaningful experience establishing a shared product, solution or service vision on an enterprise scale.  This person will also have a proven track record of creating processes to deliver the full collection of requirements for new product and solution delivery.  In addition, s/he will have a quantifiable record of utilizing value-based funding to guide product investment decisions and the associated KPI development for evaluating success measures.  

 

In addition to the above, the following technical qualifications and personal attributes are sought:

  • Demonstrated expertise in large-scale Program/Project management, process design and improvement while using Agile principles and methods.
  • Experience implementing Agile/Scrum to new and existing teams.
  • Advanced experience producing metrics, measurements and trend reports, for purposes of monitoring program performance and progress. 
  • Excellent relationship-building skills and proven ability to work collaboratively through various departments and functional areas, promoting a culture of proactive teamwork.
  • Experience leading in a highly matrixed environment with an ability to achieve results through the effective use of negotiating, influencing, and change management skills.
  • Excellent oral and written communications skills, including the polish, poise, and executive presence that will ensure effective interaction with senior and executive level audiences
  • The ability to clearly explain complex ideas and technologies to non-technical audiences
  • Masters or other advanced Degree 
  • Six Sigma and/or PMP certification 
  • SAFe or alternate Agile certification
  • Experience launching healthcare products and platforms
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Location

Our bright, brand new, open-concept offices are located in the bustling Seaport district surrounded by like-minded high-tech and start-up companies.

An Insider's view of Humana Studio_h

What’s the vibe like in the office?

The Boston office is very open and built to make conversations & interactions easier. It’s easy to reach out to people (at any level) to ask for help, input, or just have a casual chat. There are 2 community managers who also help to plan events throughout the week for associates (e.g., yoga, happy hour, games). It’s a super lively environment!

Nanxi Ling

Experience and Transformation Lead

What projects are you most excited about?

The opportunity to be part of launching new products and care plans from greenfield by leveraging the latest technology stack and building best in class experience for both internal and external facing user applications, that will ultimately help us a company to focus on “Whole Person Health” rather than being than being a transaction system.

Kapil Sibal

AVP, Software Engineering

What are Humana Studio_h Perks + Benefits

Humana Studio_h Benefits Overview

• 401(k) with 125% match on first 6% contributed
• Associate Incentive Plan (AIP)
• Personal Time Off (PTO)
• Two Personal Holidays in addition to other major holidays
• Volunteer Time Off (VTO)
• Tuition Assistance
• Parental Leave / Caregiver Leave
• Comprehensive medical, dental, and vision insurance with subsidized premiums
• Life & Disability Benefits
• Adoption Assistance
• $2,500 Associate Referral Bonus for qualified positions
• Wage Works parking and commutation pre-tax benefit
• Charitable Matching Gift Program
• Network Resource Groups

Culture
Volunteer in local community
Volunteerism at Humana is part of our DNA - each employee is given 2 full days per year to designate to the cause of their choice. Volunteer on your own or with your team.
Partners with Nonprofits
Humana Foundation, Bold Goal Initiatives + MANY MORE!!!
Eat lunch together
Intracompany committees
Cross organization projects and initiatives, Network Resource Groups
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Humana is ranked #42 on DiversityInc's Top 50 Companies for Diversity and Inclusion. Our CEO Bruce Broussard Chairs the Executive Diversity Council and sets our agenda.
Unconscious bias training
Humana is partnering with Cook Ross, renowned consulting firm with deep expertise in Unconscious Bias to ensure that everyone can bring their whole self to work.
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Humana's retirement plan is administered by Charles Schwab and offers a broad selection of stocks, bonds and international index funds to choose from.
401(K) Matching
Humana provides employees with a 401(k) matching plan managed by Charles Schwab. We match 125% of contributions up to 6% of an employee's annual gross pay.
Performance Bonus
The Associate Incentive Plan, or AIP, enables us to recognize associates for their contributions to the company's performance and outstanding contributions to those we serve.
Match charitable contributions
The Humana Foundation will match your donation dollar for dollar up to $100 per calendar year; or $2 for every $1 if you donate to an active Humana Foundation grant recipient.
Child Care & Parental Leave Benefits
Generous Parental Leave
Parental Leave provides up to 6 weeks of paid time away from work to bond with your newly born, adopted, or fostered child. The Parental Leave benefits are available to both the primary and secondary
Flexible Work Schedule
Humana provides employees with a flexible work schedule that includes Core hours but is at the discretion of leadership.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Adoption Assistance
We reimburse up to $5000 for eligible adoption expenses and 6 weeks of paid leave, 6 weeks unpaid.
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Our employees receive 16 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Humana offers a pre-tax commutation benefit through Wage Works.
Game Room
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Annual individual budget for training, Onsite training courses, The ability to attend job related conferences and seminars.
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, 1-to-many program, Cross-department program, Career mentoring, Leadership mentoring.
Online course subscriptions available
Paid industry certifications
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