At MassMutual, we are passionate about helping millions of people find financial freedom and this passion has driven our approach to developing highly interactive digital experiences for our customers. The Digital Experience team, part of MassMutual’s Enterprise Technology & Experience organization, comprises collaborative, cross-functional, product-centric groups who like to have fun, challenge each other, and are energized to create innovative solutions that exceed the changing needs of our customers. We design, build, and support all of MassMutual’s customer-facing digital assets.

To help us achieve our mission, we are hiring a Digital Lead for strategy and program management to join our team.

What great looks like in this role

Our ideal Digital Lead for strategy and program management is team-oriented, possesses excellent communication skills, and is highly-skilled in digital product strategy, analytics, and Agile software development. You have led teams and are intimately familiar with and have a passion for digital applications. You know how to develop and receive buy-in for a long-term vision, while staying abreast and incorporating new developments in user experience and technology. You not only deliver results, but you are also a leader from whom the team can learn from and grow professionally.

Objectives of this Role

• Co-lead a team of digital strategists, data analysts, project managers that support the Digital Experience organization
• Co-lead two agile teams focused on adoption of MassMutual’s web and mobile assets and research and development
• Providing digital strategy and program management expertise for the Digital Experience organization
• Own all aspects of strategy, intake, planning, program management, measurement, and budget
• Drive toward the effective utilization of the latest technologies, partnering with other Digital Leads and business stakeholders, as well as experts in other areas including Data Science, Data Engineering, and Core Technology
• Learn and master new and emerging trends in digital product, user experience, Agile software development, and take initiative to offer strategic direction and creative solutions

Ongoing Responsibilities

• Leading and managing highly-skilled individual contributors and cross-functional agile teams
• Collaborating with other Digital Leads and contributing to the achievement of team goals
• Developing and implementing the planning and reporting process for MassMutual’s digital products
• Communicating with executives and/or key customers and stakeholders to provide consultation to, influence, and resolution of complex issues
• Championing innovative opportunities which enhance customer value by introducing, developing or offering breakthrough products, services or technology
• Using considerable judgment and analysis to arrive at product or strategic recommendations or conclusions
• Resolving complex product or strategic problems which may have significant impact extending beyond department/organization
• Creating a culture of excellence, innovation
• Coaching and developing talent on cross-functional agile teams

   

Skills and Qualifications

• Bachelor's degree preferred. An advanced degree is desirable
• Must have a minimum of 8 years of experience, with at least 2 years of experience managing a team and/or leading others in a matrixed organization
• Experience with the development of customer-facing digital products preferred
• A proven track record of managing teams and communicating with executive-level stakeholders
• Experience working with geographically dispersed teams
• Outstanding written and verbal communication skills
• Comfortable working in ambiguity, capable of establishing and growing teams, functions, and systems from the ground up
• An action-oriented, driven, entrepreneurial mindset