Delivery Enablement & Training Manager at Kyruus

| Greater Boston Area | Remote
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First and foremost, Kyruuvians care deeply about our vision to enable human beings to care for human beings, our mission, and our CORE values: 
Caring – We care about doing the right thing, in the right way, every time. 
Ownership – We own both our successes and our mistakes, taking responsibility and always learning how to be better.
Respect – We respect and celebrate the individual traits that enable each of us, our customers, our providers, and our patients, to be the best that we can be. 
Empowerment – We embrace a culture that supports everyone’s ability to contribute and lead.
Here is what it would mean for you in the Delivery Enablement & Training Manager role.

Caring

  • You’ll contribute to the Kyruus vision and mission by owning the creation, development, delivery and evolution of enablement tools, training, and programs that enhance the frontline execution of the Kyruus delivery team. The primary purpose of this role is to ensure the Kyruus delivery team is confident and equipped with the tools and knowledge needed for successful customer onboarding, product implementation, product support, and long-term customer adoption and optimization.

Ownership

  • You will own the end-to-end process of building and implementing a delivery readiness, new hire onboarding, and continuing education curriculum utilizing best practices for adult education and knowledge retention to ensure our delivery teams have the information and skills they need to succeed in their roles.
  • You’ll interact and partner closely with senior delivery leadership to fully understand processes, conduct needs assessments, outline deliverables and risks, and create repeatable onboarding and training experiences that promote team readiness and the use of best practices.
  • You will design training programs and create and package high-value, easy-to-use collateral and tools (technical guides, training decks, demos, etc) that are accessible to a diverse, remote audience and utilize a variety of accessible training methodologies, techniques, concepts, and learning tools to ensure maximum learning effectiveness. 
  • You’ll create and manage a Delivery resource and documentation library that is easily accessible and up to date.
  • You will monitor and measure effectiveness of all training programs, monitor employee learning, and report out on training outcomes. 
  • You will work to develop relationships with teams across the organization to stay up-to-date on new processes, product features, and adoption/ROI best practices.
  • You’ll report to the Director, Delivery Operations within the Delivery division of the Company, and will also work collaboratively across our Implementation, Customer Success, Customer Support, Product, Engineering, Sales, and Clinical teams.

Respect: How You'll Use Your Professional Skills

  • You’ll use your 5+ years of direct experience in enablement and technical training for a SaaS company to: 
  • Take immediate ownership of the delivery new hire onboarding and continuous education curriculum. 
  • Thrive in a fast-paced, rapidly-changing environment and quickly learn new concepts to translate technology features and concepts into clear instruction.
  • Successfully formulate teaching outlines and deliver training programs utilizing a variety of supporting aids to engage a diverse, remote workforce both on an individual basis and within group/team settings.
  • You’ll use your strategic thinking and problem solving skills to:
  • Understand the delivery team business priorities and identify creative ways to foster cross-functional knowledge sharing and skill-set enhancement.
  • Become familiar with the delivery team processes and create trainings that reflect best practices and process optimization. 
  • You’ll use your interpersonal and communication skills to:
  • Work with minimal oversight and definition to ask probing questions and prioritize focus areas based on the needs of the team.
  • Create an inclusive environment where your peers feel motivated to succeed.
  • Conduct evaluations to identify areas of improvement, monitor employee performance and response to training programs, and develop strong relationships to receive and act on feedback. 
  • Minimal travel may be expected of this role.

Empowerment: How You'll Know You're Succeeding

  • You’re a trusted member of the Delivery team and can provide immediate value in developing a new hire and continuous education curriculum that is readily adopted and implemented by the team. 
  • You help define, measure, and evangelize the value of continuous learning and training throughout the team.
  • You are able to tangibly measure training program outcomes and raise the collective team’s understanding of various products and services offered by Kyruus.

Where You'll Go From Here

  • Kyruuvians in the Delivery Enablement and Training Manager role can move in a more linear career within the Kyruus team. The next step is Delivery Enablement and Training Senior Manager.
  • Kyruus also loves to see an internal transfer. If a linear career path is not what you’re looking for, you can work with your manager and HR to explore lateral moves to other parts of the organization as you continue to grow with us.

Equal Opportunity Employer
Kyruus is dedicated to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, national origin, citizenship, age, disability, sexual orientation, genetic information. We will not discriminate, in any employment decision, against any individual or group on the basis of race, color, religion, sex, gender, national origin, citizenship, age, disability, sexual orientation, genetic information, or veterans/national guard/military reserve status. This shall be done in compliance with all applicable federal, state, and local laws in every location in which Kyruus has facilities. 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • FlaskLanguages
    • ReactLibraries
    • ReduxLibraries
    • FlaskFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • GoodDataAnalytics
    • InVisionDesign
    • SalesforceCRM

Location

51 Melcher Street, Boston, MA 02210

An Insider's view of Kyruus

What's something quirky about your company?

We Kyruuvians add k’s and “:u”s to commonly used words, tools, APIs, pretty much anything that contributes to our own growing lingo. For example, we have an employee recognition program that’s called Ku:udos, Kamunda is Kyruus API wrapper for Camunda (a workflow engine), Downloadu:ur is a tool to deliver reports to clients, and you get the idea!

Nausheen

Vice President, Engineering

What's the biggest problem your team is solving?

Our platform ingests, parses and organizes data from health systems' provider and scheduling data, providing customers with a platform to make finding a doctor and booking an appointment as easy as booking a seat on a flight. Scaling our match capabilities with new sources of data, algorithms and presenting it simply are current areas of focus.

Chris

CTO

What are Kyruus Perks + Benefits

Kyruus Benefits Overview

We have free snacks/food/drinks, awesome health/dental/vision benefits, Wellness + Commuter reimbursement, performance bonus, unlimited vacation, and more.

Culture
Volunteer in local community
Resilient Coders, Cradles to Crayons, Greater Boston Food Bank, United Way, Breakthrough Greater Boston, RAINN
Friends outside of work
Intracompany committees
D+I Group, Women in Product Development, Book Club
Daily stand up
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Dental Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
You betcha! Healthy = Happy. 300$ a quarter to spend on things that make you a better you!
Retirement & Stock Options Benefits
401(K)
Company Equity
Share in our success!
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Sabbatical
Eligible employees get 20 days of paid sabbatical after their first 6 years of working at the company.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Annual/Quarterly Launch Parties, Trivia/Game/Movie Nights, Ice Cream Socials, Scavenger Hunts just to name a few and, of course, just good ol' fashions drinks and/or food after work.
Game Room
More boardgames than you'll ever be able to play in a lifetime! Videogames too. Favorites - SmashBro's, RocketLeague, Halo 1 (pistols), MarioKart / Diddy Kong, 007, Conquers BFD, any N64 game really.
Stocked Kitchen
Of course. Seltzers (salsa?), candy, snacks, chips, all the things.
Some Meals Provided
Catered lunch on Fridays.
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Acme Co. hosts lunch and learn meetings weekly.
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, Career mentoring, Leadership mentoring.

Additional Perks + Benefits

We have all the standard tech company perks (perhaps minus some of the "google-level" stuff like volleyball courts/sleeping pods/trips to the real Hogwarts/personal helicopters, tame+alive helper dinosaurs/etc) but what sets us apart is our people. We care about our mission - making healthcare better - and it comes through in our culture. Not only are Kyruuvians the smartest folk on the block (you wont hear us say that btw) we are also some of the most kind, caring, and helpful humans one could hope to meet.

Working here, and being part of this team is truly awesome.

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