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Customer Project Manager

| Greater Boston Area

At Drift, the customer is at the center of everything we do. We are looking for someone who is both highly organized and customer obsessed to join our team. You’ll serve as the main stakeholder responsible for the project management of successful customer implementations, working with the leaders of the most innovative companies around the world to help them adopt Drift. Let’s GO!

What you’ll be doing on the Customer team at Drift:

  • Ensure the execution of all implementation and onboarding activities across Drift’s enterprise customers, while partnering closely with the C-level project sponsors
  • Coordinate and organize the Drift Service Delivery Team and CSM along with the customer to gain an understanding business objectives
  • Develop detailed project plan schedules and work breakdown structures to ensure project team accountability for milestone dates and work quality
  • Create comprehensive weekly status reports and communication plans to executive sponsors and internal/external project teams
  • Proactively identify implementation risks and mitigate them effectively and efficiently
  • Alongside the customer and CS, work strategically to develop a “Success Plan” that maps customers’ objectives and results into an actionable success roadmap
  • Partner with the customer to cultivate and leverage strong stakeholder relationships at multiple levels of contacts, up to and including - level
  • You will lead the project delivery team through to “go-live”, own and drive the project plan, establish a suitable governance structure, lead and schedule delivery resources together with customer teams and resolve customer concerns and risks as appropriate.
  • You’ll build the operating model and system for this approach to managing enterprise customer engagement and implementation and build the team.

About you and what type of skills you’ll need:

  • 5+ years of Project Management experience (preferably with Big 4 or in SaaS Service Delivery)
  • Six Sigma and/or PMP certification are a plus

About Drift

Drift is the world’s first and only conversational marketing and sales platform. More than 100,000 businesses use Drift to provide a modern buying experience for potential customers, generate more qualified leads, and dramatically accelerate the sales cycle.

At Drift, team members:

  • Have complete ownership and accountability over their role and functional area
  • Have complete transparency into the rest of the company (and are expected to show their work and do the same)
  • Have a sense of urgency. We are building a once in a lifetime company at Drift, so we move fast every single day
Read Full Job Description

Location

Right in the heart of Back Bay 🙏

An Insider's view of Drift

What are some social events your company does?

We've been to Nashville, Austin, and Killington for our yearly company retreat! Where to next?!

Drift

Team

How do you collaborate with other teams in the company?

I feel really lucky because I get to work with the Sales, Customer Success, Product, and Ops team on a regular basis. We say "One team, one dream" un-ironically and are always willing to hop into anything that benefits the customer.

Sara

Conversational Marketing Specialist

What makes someone successful on your team?

Our leadership principles are the core of who we are and how we operate every day. Bringing these in to your actions, decisions, and how you deliver results is the surest way to be successful here. Walk the talk. Focus on the customer. Deliver results every single day.

Kari

Director of Learning and Development

What is your vision for the company?

Today, all of our lives run in real-time. As a result, our expectations for how we communicate with businesses have changed: we expect answers in real-time too. Customers have all of the power today, and that’s why we put a premium on how we’re treated. Businesses need to adapt to this shift in order to thrive today, and that’s what we focus on.

David

CEO, Co-Founder

What’s the vibe like in the office?

High-energy! From sales, to marketing, to customer success and beyond everyone rallies around one common goal which is putting the customer first. End of month is always exciting for this reason.

Amanda

Customer Success Manager

What are Drift Perks + Benefits

Retirement & Stock Options Benefits
401(K)
401(K) Matching
Vacation & Time Off Benefits
Sabbatical
After working at Drift for three years, all Drift employees are eligible for a month-long sabbatical.
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
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