Clinical Services Project Manager

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First and foremost, Kyruuvians care deeply about our vision to enable human beings to care for human beings, our mission, and our CORE values: 

Caring – We care about doing the right thing, in the right way, every time. 
Ownership – We own both our successes and our mistakes, taking responsibility and always learning how to be better.
Respect – We respect and celebrate the individual traits that enable each of us, our customers, our providers, and our patients, to be the best that we can be. 
Empowerment – We embrace a culture that supports everyone’s ability to contribute and lead.

Here’s what that would mean for you in Clinical Services Project Manager role:

Caring

  • Clinical Services is the standard bearer for reflecting both patient and provider values and needs within the Kyruus platform. We champion the reflection of the myriad of needs and use cases of all those impacted by the inherently clinical but deeply individual search and match experience. We are committed to improving healthcare through accurately capturing and leveraging the unique attributes and competencies of clinicians. 

Ownership

  • You’ll work across the company to ensure that the clinical voice is present with our internal teams and you’ll externally interact with clinical leaders and administrators to ensure adherence to best practices.
  • You’ll have access to our client data, use our testing and production environments and manage projects using Smartsheet.
  • You’ll create, document and maintain a continuously improving process for the engagement of clinicians and the achievement of adequate levels of clinical keyword configuration and well configured providers.
  • You’ll be the main project contact for a portfolio of customers and work with clinical leaders across the country to ensure optimal clinical configuration to support both the internal well configured customer KPIs as well as the online search experience goals of the customer.
  • You’ll manage customer clinical implementations through discovery of clinical routing strategy, determining configurations for clients, and resourcing as appropriate.
  • You’ll engage with clinical executives across our customer base, act as SME for implementation strategies.
  • You’ll take an active role in the advancement of clinical products including providing internal product feedback for new features that will contribute to the clinical configuration and user experience.
  • You’ll report to the Director of Clinical Operations in the Clinical Services Division.

Respect: How You'll Use Your Professional Skills

  • You’ll use your 3-5 years’ experience as an Analyst or Project Manager to:
  • Coordinate timelines and progress related to client clinical strategies.
  • Ask the right questions of, and listen actively, to our internal and external customers.
  • Negotiate and identify priorities, tradeoffs, and timelines for the clinical team.
  • You’ll use your technical software skills (Smart Sheets, Google Suite, Salesforce, Jira).
  • Proactively track progress made by new and existing customers related to clinical configuration and engagement.
  • Organize the work of the clinical team to expose resources to both internal and external customers.

Empowerment: How You'll You're Succeeding & Where You'll Go From Here

  • You maintain a keen awareness of our clinical strategies and initiatives for our clients.
  • You define, measure, and evangelize the value of the work of our clinical team.
  • You continually discover and execute on improvements on tracking clinical implementation and optimization processes.
  • Kyruuvians in the Project Manager role can move in a more linear career path to a Senior Project Manager role.
  • Kyruus also loves to see an internal transfer. If a linear career path is not what you’re looking for, you can work with your manager and HR to explore lateral moves to other parts of the organization as you continue to grow with us.

Equal Opportunity Employer

Kyruus is dedicated to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, national origin, citizenship, age, disability, sexual orientation, genetic information. We will not discriminate, in any employment decision, against any individual or group on the basis of race, color, religion, sex, gender, national origin, citizenship, age, disability, sexual orientation, genetic information, or veterans/national guard/military reserve status. This shall be done in compliance with all applicable federal, state, and local laws in every location in which Kyruus has facilities. 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • FlaskLanguages
    • ReactLibraries
    • ReduxLibraries
    • DockerFrameworks
    • FlaskFrameworks
    • AWS RedshiftDatabases
    • ElasticsearchDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • AWS (Amazon Web Services)Services
    • GitHubServices
    • Google CloudServices
    • LookerAnalytics
    • TableauAnalytics
    • FigmaDesign
    • InVisionDesign
    • ConfluenceManagement
    • Google DriveManagement
    • JIRAManagement
    • Monday.comManagement
    • HubSpotCRM
    • SalesforceCRM
    • SlackCollaboration
    • ZoomCollaboration
    • Monday.comProject Management

Location

Our Boston office is located in the heart of the city, surrounded by restaurants, shops, and tourist attractions!

An Insider's view of Kyruus Health

How would you describe the company’s work-life balance?

Kyruus encourages an exceptional work life balance. Unlimited PTO is just the beginning. Managers and coworkers encourage you to take time off and fully disconnect from work, jumping in to assist wherever they can. My favorite thing is that employees are allowed to interpret "remote first environment" on their own terms

Akieva

Total Rewards Associate II

How do you collaborate with other teams in the company?

My team collaborates with many other departments at Kyruus. We work with Product during the scoping phases of the development cycle, we work with Implementation during deployment, and we work closely with Engineering after Go-Live. We depend on these collaborations, and more, in order to provide the best possible experience to our customer

Ken

Senior Director, Customer Support

What are some things you learned at the company?

Kyruus has taught me things both in my personal & professional life. Professionally, I’ve learned how to adapt & succeed in a fast-paced environment that is constantly changing. Personally, I’ve learned that the people and company I work for matters. I can do accounting anywhere—it’s the people I work with and the culture that makes me love my job

Lauren

Senior Accountant

How do you empower your team to be more creative?

We talk a lot about thinking out of the box and putting our business hats on. I truly see the People team in service of the business but an integral part of the success of the business. Creativity and innovation aren't just reserved for engineers and marketers, the more creative we are in the People space, the more engaged our employees are

Paige

Chief People Officer

What projects are you most excited about?

My team is currently working on a project that will allow patients to check themselves in to their appointment without needing a staff member. I'm excited to continue to iterate on this because it will free up time for the front desk staff, shorten lines at the practice, and benefit the patient to easily check themselves in on their own device

Marguerite

Senior Product Manager

What are Kyruus Health Perks + Benefits

Kyruus Health Benefits Overview

At Kyruus Health, we prize health above all else. That’s why we’ve designed a comprehensive wellness and benefits package to help ensure that you’re always feeling fully covered, engaged, and supported, while you work to build your dream career with us.

Unlimited PTO- We are committed to flexibility and empowering employees to do work that matters in a way that works for them. Our unlimited PTO policy is anchored on that flexibility – encouraging employees to take time off for what’s important to them, in addition to the many company holidays we celebrate.

Quarterly Recharge day with $25 to get reimbursed

Health Benefits- Our health, dental, and vision plans are designed to allow employees the opportunity to choose options that work best for themselves and their families.

Wellness Program- We offer employees a lifestyle stipend of $2,000 per year to help them be well. This is designed for Kyruus Health to offset the cost for items, experiences, or home expenses that enhance team members’ well-being.

Parental Leave- We care about creating the time you need to bond for any team members at Kyruus Health growing their families. We offer 8 weeks of fully paid leave to all parents. Birthing parents are also eligible for additional time and coverage through our Short-Term Disability plan.

Home Office- In addition to a laptop, we also provide you with $750 to get the additional equipment you need and add an ongoing amount of $1,200 to your salary to cover remote work costs.

Employee Groups (PiM)- People in Motion (PiM) is our employee advocacy and improvement program. These cross-functional groups are comprised of employees, with an executive sponsor, who contribute ideas and drive action towards focused areas of improvement across the employee experience.

401(k) Program- Employees have the option to begin contributing to their accounts on their first day of employment and we offer an employer match of up to $1,500 per calendar year for all employees who enroll.

Equity- Every new employee receives an equity grant when hired and has the opportunity to grow their ownership throughout their tenure.

Culture
Team based strategic planning
Open office floor plan
Employee resource groups
Employee awards
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave
Childcare benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation + Time Off
Unlimited vacation policy
Sabbatical
Paid holidays
Paid sick days
Flexible time off
Office Perks
Commuter benefits
Free snacks and drinks
Home-office stipend for remote employees
Onsite gym
Professional Development
Lunch and learns
Promote from within
Customized development tracks
Paid industry certifications

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