Clinical Quality Manager

| Greater Boston Area
If you or a loved one has ever experienced a major medical event, you know how overwhelming it is to process the flood of information that follows—whether it’s hastily delivered guidance from your doctor, or a pile of paperwork on managing your recovery. And once you get home, it can feel impossible to know where to start, or how to stay on track to reach your health goals.
At Wellframe, we’re helping healthcare organizations fill this gap, so people can get the holistic resources and support they need to feel their best, outside traditional care delivery settings. Through our patented platform, Wellframe translates evidence-based, peer-reviewed guidelines and literature into an interactive daily checklist delivered to patients through the Wellframe mobile app. As patients engage with the Wellframe app, their data is shared in real time with their care team through the care team dashboard, which utilizes advanced algorithms to generate early intervention alerts. With secure two-way messaging, Wellframe facilitates long-term, trusted relationships between patients and care teams.
Role Overview
This role supports clinical program creation, maintenance, and client implementations at Wellframe by developing and managing the clinical components of our care programs. This includes contributing to content development, clinical product design, and strategic decision-making that result in delivery of clinical programs and related supporting materials to relevant organizational stakeholders, driving client success. The Clinical Quality Manager will be responsible for promoting the clinical integrity of our care programs while optimizing for a dynamic, mobile platform. They will report to the Director of Clinical Programs, and work closely with the Senior Clinical Quality Manager. A successful Clinical Quality Manager will effectively leverage client needs, user experience, business priorities, and clinical standards to make informed program design decisions that provide ongoing value to our customers. Because you will contribute across many facets of our team's needs, you will need to be able to collaborate effectively across the organization, and demonstrate flexibility and strong problem-solving. 
Areas of Responsibility: 

Support client implementations and customization requests (40%):

  • Collaborate with Senior Clinical Quality Manager & Clinical Programs Project Manager to uncover and address client learning needs, implementation requirements and measures of success 
  • Provide client-specific recommendations to Client Strategy & Operations Team that demonstrate continuous learning and adaptation of implementation strategies 
  • Effectively communicate to client our best practices for clinical program utilization, product functionality and customizations through the development of clinical collateral and/or presentations 
  • Evaluate and prioritize key decisions around client customization that balance internal best practices with client happiness and success 

Oversee clinical aspects of program maintenance and standardization projects (40%):

  • Collaborate with Senior Clinical Programs Manager to review and evaluate tickets for clinical risk or clinical improvement opportunities.
  • Contribute to the clinical review of existing clinical program content and references in order to evaluate accuracy and alignment with updates to clinical practice and guidelines.
  • Identify and propose recommendations for clinical content or design updates that mitigate clinical risk and improve user experience.

Develop and design clinical content and user experience for new program development (20%):

  • Lead discovery with internal and external stakeholders to capture client requirements, population needs, and program design considerations. 
  • Outline comprehensive health literacy curriculums and author corresponding surveys & alerts, leveraging evidence-based guidelines, clinical best practices and key quality improvement measures. 
  • Develop, document, and ensure the consistent use of Wellframe clinical best practices in our clinical programs. 

Education, Experience, & Skills Required:

  • RN or NP with 2+ years of health care experience required; ideally with experience in primary care, chronic disease management and/or public health.
  • Strong written, verbal and presentation communication skills.
  • Knowledge of payer, provider, and other key stakeholders in the healthcare market landscape.
  • Prior experience developing patient education or health literacy materials a plus. 
  • Prior experience in quality improvement project or clinical program design, evaluation and implementation a plus. 

Behaviors & Traits Required:

  • A passion for health, health care, and innovation.
  • A self-starter who can manage his or her own daily workload, operate well under pressure, and balance competing priorities.
  • Works well in fast-paced, agile startup environment.
  • Adept problem-solver motivated to find solutions and success for our clients. 
  • Detail-oriented, curious and driven but will proactively seek answers and support when needed. 

Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • ReactLibraries
    • SparkFrameworks
    • CassandraDatabases
    • PostgreSQLDatabases
    • InVisionDesign
    • SketchDesign
    • JIRAManagement
    • TrelloManagement
    • SalesforceCRM

Location

Located in the Seaport, we are a short walk from South Station and surrounded by great lunch spots and coffee shops.

An Insider's view of Wellframe

What are some social events your company does?

Wellframe’s social events go beyond the regular happy hours (which we also do). Earlier this week, my team went bowling; with the Women of Wellframe group, we watched Ocean’s 8 together and have a potluck picnic coming up; and later this summer, we’ll all indulge in a beach day. It’s all made me feel a part of the company even as a new member.

Fabiola

Client Operations Associate

What's the biggest problem your team is solving?

Wellframe's engineering team is passionate about blending data, cutting edge technologies and security to build products that have a direct positive impact on patients' quality of life. To that end, we are currently designing the next generation of our architecture while expanding our infrastructure.

Mohammad

VP, Engineering

What is your vision for the company?

We see an opportunity over the coming years to work with more and more organizations that allow us to impact more patients more profoundly, and so we are investing a lot to not only grow commercially and bring on more clients and new partnerships, but to take on more ownership over helping our partners engage more with their patients or members.

Jake

President & CEO, Co-Founder

What makes someone successful on your team?

Tenacity: We go the extra mile to make our partners successful and inspire each other with our thirst for excellence.
Collaboration: We work constructively across disciplines to solve hard problems together.
Humility: We are never finished learning and growing, and we value the perspective and experiences of those around us.

Evan

Director of Talent

What are Wellframe Perks + Benefits

Wellframe Benefits Overview

Wellframe recognizes that an employee benefits program is necessary for the health and well-being of our employees and their families. We are pleased to offer our employees one of the most competitive and comprehensive benefits packages in the industry.

Culture
Volunteer in local community
Wellframe participates in quarterly volunteer activities. In the past we've volunteered at More than Words, Community Servings, Boston Healthcare for the Homeless and West End Boys and Girls Club.
Friends outside of work
Eat lunch together
Daily stand up
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Twice a week in-office lunches
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
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