Associate Implementation Project Manager
Paperless Parts provides the manufacturing industry with a SaaS platform that empowers the next generation of manufacturers to join the digital age. When manufacturers use our product, they free up valuable time for faster quoting and estimating, leading to increased profitability and reduced manual steps. From life-saving medical devices to critical components that unlock new depths of outer space, our customers produce parts that go into some of the world’s coolest and most impactful products. It is our mission to enable manufacturers with the technology they need to drive innovation forward.
We are a team of motivated and hardworking creators and doers. If you’re looking to have a direct impact on a Series B fast-scaling company that is revolutionizing an essential industry, read on and apply!
Due to the nature of our business and interaction with external clients, Paperless Parts has a COVID-19 vaccination and booster mandate. (Unvaccinated persons may request medical or religious accommodations on a case-by-case basis). This position requires activities that are subject to US Export Control Laws and require US Citizenship or Green Card Holder.
The Opportunity:
Customer Success is at the center of everything we do at Paperless Parts, and it all starts with our Implementation Team. Reporting to the Senior Manager, Project Management Office, the Associate Implementation Project Manager will play an instrumental role on our Professional Services team by driving the successful delivery of packaged and custom implementation engagements through management of all aspects of the customer’s experience. In this role, you will work consultatively with customers to set expectations, plan, communicate, guide the customer through the change management process, and negotiate project scope, activities, timeline, and budget. It is the mission of the Associate Implementation Project Manager to support our customers in ensuring they have the right tools for long-term success with the Paperless Parts Platform.
The Associate Implementation Project Manager will become an expert in manufacturing processes such as CNC machining, sheet metal fabrication, and 3D printing.
Who you are:
Our ideal candidate is someone who is passionate about delivering exceptional customer experiences and working collaboratively across the organization. You are someone who can guide a customer through change management and solve problems through active listening and problem-solving. You are someone that is empathetic to customers’ needs and will adjust your approach to meet those needs while still driving towards key milestones. You are a driven individual with high attention to detail and organization who is excited to learn.
Our Implementations range from four to twelve weeks and in this role you will develop skills in discovery, planning, project management, risk mitigation, and change management. Our customers vary in size and complexity so we are looking for someone who thinks outside the box to solution unique problems and thrives in challenging situations. As an Associate Implementation Project Manager, you will partner with our Technical Implementation Specialist and Integration Engineers to deliver on customer requirements throughout the onboarding process.
Responsibilities of the Associate Implementation Project Manager:
- Own the customer relationship from the completed sale through successful launch on the Paperless Parts Platform
- Develop an understanding of the product and our packaged and custom solutions/deliverables in order to advise customers in gathering the requirements needed to configure their System and execute implementation successfully
- Ensure all project records and artifacts reflect customer goals, project scope, risks, accurate progress and status.
- Manage all communications across internal and customer teams to keep all relevant teams informed and deliver results
- Monitor and proactively take action on issues/risks and mitigation plans.
- Monitor onboarding health across the customer base to ensure they are using the product correctly, and engage internal stakeholders to address blockers to success
- Proactively identify and present new ideas to improve the Paperless Parts onboarding experience
- Enable customers to fully leverage platform capabilities by delivering expert training
- Partner with internal teams to ensure delivery of technical requirements and integrations, and ensure smooth customer transitions
- Act as a customer experience expert and provide feedback to Product and Engineering teams to help reduce friction and Time to Value for customers.
- As part of the Paperless Parts team, further, the company-wide DEI & social impact initiates
Knowledge, Skills, and Abilities:
- Proficient in Microsoft Office. Able to effectively navigate computer programs.
- A high competency for organization and can think outside the box while being conscious of project timelines
- Solid interpersonal skills with the ability to foster productive relationships at every level.
- Creative problem-solving ability and multi-tasking with competing priorities
- Willing to work independently in a fast-paced and rapidly changing environment
- Strong verbal and written communicator and collaborator and ability to work cross-functionally and with executives
- You foster great relationships with those around you and like working with people
- Fast learner, ability to adapt to new processes and technologies, and evolving environments
- Travel to customer locations 1-2 times a month, as needed, vaccination and booster required
Paperless Parts Life
Culture: At Paperless Parts, we value intentionality, persistence and relationships. We live and breathe these values every day. As a fast-growing company, we’re continually improving what we’ve built while still building from the ground up.
Boston Office: Our office is full of energy; people regularly collaborate to solve complex problems. We recognize that people work well in different environments and have intentionally designed our office to provide collaborative spaces and quiet focus areas. We operate on a hot desk system which is when employees can grab any available desk on a first-come, first-serve basis. Our height-adjustable desks are set up with additional monitors, and employees are provided with the latest Apple technology to support productivity. Because we value the safety of our team, all employees and guests must be fully vaccinated to enter our office.
Our headquarters is located in downtown Boston, MA, across the street from Faneuil Hall and easily accessible to most transit routes (Red/Blue/Orange/Green Line) or a 10-minute walk from both South and North Station.
Encinitas Office: Our California office is our newest office which seats about 15 hardworking BDRs and Account Executives individuals. The office has an open floor plan with several conference rooms to encourage collaboration with your colleagues in California and TV's to connect with those sitting in Boston or remotely. The office comes stocked with snacks, coffee and regularly catered meals. The office is walking distance from Downtown Encinitas, the Coaster train stop, and tons of restaurants, bars, and activities on the 101.
Benefits: We value you and your family. With this in mind, full-time employees are provided:
100% coverage of health, dental, and vision for you and your dependent
Competitive pay and equity
Unlimited PTO
13+ paid holidays
Work from home and hybrid flexibility
Company-sponsored wellness stipend/free gym membership
Company-sponsored life, disability, and voluntary life insurance
Pre-tax Commuter and FSA/Dependent Care FSA
401(k) plan
Employee recognition program
Paperless Parts is committed to cultivating an equitable, inclusive, and supportive environment for all employees. We believe this environment creates a safe space for employees to share their experiences, brainstorm ideas, and grow their careers. Paperless Parts is an Equal Opportunity & Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.