Accessibility Experience Program Manager at Chewy

| Greater Boston Area
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Our Opportunity:

Chewy is looking for an Accessibility Experience Program Manager to join our User Experience Research team based on Boston, MA. The UXR team strives to make our site experience universally accessible and useful to everyone, including users with disabilities. We want all pet parents to have the same experience providing a stellar experience for their pets and service animals. As an Accessibility Experience Program Manager, you'll ensure that Chewy’s products and services are tested for compliance with applicable accessibility standards and legislation as well as create efficient, delightful and productive experiences for everyone, including users with disabilities.

What You'll Do:

  • Serve as a point person for accessibility
  • Provide resources and/or direct individuals to the proper subject experts:
    • WCAG guidelines
    • Legal compliance (deferring to legal team)
    • Accessibility best practices
  • Collaborate with business partners to ensure that digital accessibility requirements and best practices are clearly communicated and consistently applied throughout the business
  • Ability to identify and prioritize accessibility-specific technical issues and concerns
  • Effectively communicate problems, priorities, and context to the correct business owners
  • Create framework & process for identifying, assigning severity levels, and assigning remediation around accessibility
  • Monitor & serve as a liaison for accessibility practices across Chewy outside of Team CX, offering advice and resources for improvement
  • Be responsible for compiling and distributing a company report outlining the state of accessibility for Chewy
  • Be the voice of users with special needs or disabilities in the product area and beyond. Document and create accessibility road-maps and work with the right stakeholders
  • Monitor the accessibility testing statuses and accessibility assessments
  • Provide in-house support and training on accessibility and outlining necessary third-party training
  • Ensure new features receive accessibility evaluations
  • Ensure we are representing populations of those with disabilities in our user research as well as the programs and services they use

 What You'll Need:

  • Experience in accessibility testing program management and/or accessibility certification (e.g. IAAP).
  • Experience with testing assistive technology, i.e. screen readers, magnification software, switch control devices.
  • Deep knowledge of accessibility standards, i.e. WCAG, ARIA and Section 508.
  • Experience communicating and explaining accessibility concepts to cross-functional teams (i.e. engineering, product management, and testing).
  • Proven track record of delivering results
  • Experience troubleshooting and solving technical problems

If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact [email protected]

To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: Chewy Privacy Policy (https://www.chewy.com/app/content/privacy).

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • VueJSLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • GRPCFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • VerticaDatabases
    • AerospikeDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • UXPinDesign
    • ConfluenceManagement
    • JIRAManagement
    • dotCMSCMS

Location

Located in the Fort Point neighborhood, home to many of Boston's hip and upcoming restaurants along with emerging technology companies.

An Insider's view of Chewy

How would you describe the company’s work-life balance?

It's refreshing being a part of a team dedicated to getting the job done, without quilting you into extra hours. While we are in the retail space, we are always supportive of the team's needs. I don't feel guilty about asking for help if I'm pressed for time and need to get back to my family. The flexibility around working from home has been great

Marcus

Senior Product Manager

What projects are you most excited about?

Our team loves working on new app features that are requested by our customers! We get the most excited when our app users send us a request and then that idea comes to life in the next app update. We take our customer’s feedback very seriously!

Eliza

Mobile Product Manager

How has your career grown since starting at the company?

Chewy gives a significant amount of freedom and autonomy to do your best work. I am able to pursue the most important objectives, and work that I really enjoy. It’s an amazing feeling to see your hard work pay off immediately and have a positive impact on the team—and something that makes life at Chewy really unique!

Rich

Human Resources Business Partner

How do you make yourself accessible to the rest of the team?

Aside from the standard 1x1s and team meetings: 24/7 via text, email, chat, voice and during business hours by walking around the office engaging in conversation, listening to current challenges and proposed solutions.

Mike

VP, Software Engineering

What are Chewy Perks + Benefits

Chewy Benefits Overview

We got you covered when it comes to competitive salaries, unlimited time off, medical & dental insurance, 401k and happy hour. True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents. Of course, the biggest perk is being able to work alongside smart, driven and passionate team members who are changing the world every day.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Employees receive 40 hours per year of paid sick leave.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our game room includes Ping Pong, Pool Table, Foosball, Video Games.
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Chewy sponsors office sports leagues year-round.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross-functional lunch and learns.
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, Career mentoring, Leadership mentoring.
Online course subscriptions available
Customized development tracks
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