Project Manager I, Chase Travel

Job Description
The Chase Travel team plays a pivotal role in identifying and negotiating strategic travel partnerships that provide exceptional value to cardmembers. These partnerships enhance our card portfolio through integrated travel and lifestyle benefits. Additionally, Chase Travel oversees significant strategic alliances with co-brand partners, our premium travel advisor community, and our online technology team.
Establishing these partnerships demands strategic foresight, and we seek intelligent, dynamic individuals who can excel at Chase. You will possess the ability to think strategically and deliver outstanding travel experiences for Chase customers. You must be adept at building relationships across various business lines and leveraging these connections to streamline operations and develop new processes. Innovation, forward-thinking, and the ability to thrive in a fast-paced, dynamic environment are essential. You will collaborate with leaders across the bank to drive business growth and deliver impactful results.
Job Responsibilities:

• Implements processes for direct hotel programs.
• Validates hotel partner submissions of rates and content.
• Supports external hotel partners throughout program onboarding.
• Assists internal Account Teams with partner communication and follow-up.
• Collaborates with Product to develop mapping processes for hotel rooms and content.
• Reviews online rates and content to ensure accuracy and a premium presence.
• Communicates effectively with hotel partners to gather necessary rates and content.
• Resolves escalations efficiently to ensure seamless Card Member experiences at point of sale.
• Conducts audits of rates, content, and benefit details.
• Maintains clear communication channels with all stakeholders.
• Utilize data-driven insights to continuously improve processes.

Required qualifications, capabilities, and skills

• Connectivity and distribution background is advantageous.
• Experience in the travel industry, particularly in hotels or accommodations, is preferred.
• Partner or supplier management experience is a plus.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Self-motivated with a proactive approach to project success.
• Team player with robust project management experience.
• Proficient in Microsoft Office, especially Excel and PowerPoint.

Preferred qualifications, capabilities and skills

• Preferred knowledge of Sabre GDS

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.